2024 Cadillac LYRIQ Consumer Reviews
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We have a limited number of reviews for the 2024 LYRIQ, so we've included reviews for other years of the LYRIQ since its last redesign.
Reliability Concerns
Annie, 08/15/2023
2024 Cadillac LYRIQ Tech 4dr SUV (electric DD)
35 of 35 people found this review helpful
We purchased our vehicle two and a half weeks ago, and it has spent one of those weeks in service at Cadillac with no end date as to when our issues will be resolved. Similar to a previous reviewer, within 1,000 miles our driver assist system stopped working entirely. The alerts for this failure were constant, unable to be dismissed, and extremely distracting. Our trunk stopped opening electronically. The interior wireless charger does not work. The door handles are not closing flush with the vehicle. We are unable to charge on any charger but a DC fast charger, all other charging attempts fail within minutes. Our infotainment settings have lines of blank or unusable options (for example, seven different lines that say "Sound" in the sound settings). Our infotainment screen becomes so hot while we're driving we can't touch it, and I'm fairly certain it's a fire risk. It feels like GM was so anxious to get these off the production line they started throwing them together, which does not make me feel great about putting my family in this vehicle. Our sole highlights are the range, the look of the vehicle and the space within the car itself. It's a shame nothing else works as expected.
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Bugs bugs and more bugs
Disappointed, 04/07/2023
2023 Cadillac LYRIQ Luxury 4dr SUV (electric DD)
91 of 94 people found this review helpful
I have owned a Lyriq for four weeks.(3/23 delivery) Radio stopped working (fixed) Driver assist system does not work Front and rear cameras do not work Super cruise does not work Right rear turn signal does not work. Download patches from Cadillac to dealers in Phoenix, do not work. (I have spoken to two dealers) To boot, I called Cadillac’s evconcierge line and was transferred to five different people and was disconnected twice. A rep said their phone systems are having glitches. If they don’t have a phone system that works how will they ever get a ev to work. Very disappointed.
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WHY?
SRS, 07/12/2023
updated 10/26/2023
2023 Cadillac LYRIQ Luxury 4dr SUV (electric DD)
99 of 103 people found this review helpful
SuperCruise download opens Pandoras Box of issues. The Lyriq we took delivery of us has been in the service bay for six straight weeks now as of 7/13/2023. Cadillac is in serious trouble. UPDATE: This is a final review in the continuing nightmare that has been the cash purchase of a 2023 Lyriq. The vehicle has been in the service bay at Coulter Cadillac in Phoenix since May 31st. Today is August 21st. The final response from Cadillac in our attempt to get them to repair all the faulty technology is "We have done all we can do. Either come and pick up your vehicle or we will start charging you storage fees". DO NOT make the mistake of purchasing a Cadillac Lyriq folks. I have never experienced such a nightmare with any vehicle in my 40 plus years of owning vehicles. As what is definitely the final addition to my review, we are scheduled to pick up our Lyriq from the second Cadillac dealership we took the vehicle to. Thus, the vehicle was dropped of on May 31st and we will 'hopefully' finally have the vehicle returned to us on September 22nd. Obviously, the Phoenix dealership is completely incompetent and we are hopeful, due to the daily updates received from the Scottsdale dealership, that we will actually have a functioning Lyriq. I would suggest not rolling the dice and purchasing this vehicle. The Cadillac dealerships obviously are unable to service the Lyriq and it has so very many glitches. I will not follow up on this review no matter what we are returned tomorrow. It will either be hiring an attorney and pursuing the 'Lemon Law' or we will sell the vehicle, as any future issues will be more utter nightmares to have serviced. While I swore not to add to my review, I can't help but share that to date (October 26th) our Lyriq is STILL being 'serviced'. It is absolutely shocking that Cadillac put such a vehicle on the market and expected it to be the future of their brand. I have never experienced such a nightmare with any vehicle in the 40 plus years I have been purchasing vehicles. Cadillac should be ashamed that they have made no effort to buy back us this obvious lemon of a vehicle. I would advise all potential Lyriq buyers to look elsewhere for an electric SUV. This vehicle is not the answer to any electric alternative. If we do not look for a legal remedy to this, I would imagine Cadillac would still be attempting to correct all the faulty technology in this disaster of a vehicle.
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Loved it for three weeks
Kevin, 08/25/2023
2023 Cadillac LYRIQ Luxury 4dr SUV AWD (electric DD)
56 of 58 people found this review helpful
After three weeks and three hundred miles I walk into my garage to find my Lyriq was completely drained of energy. It drained itself from 180 miles to 24 overnight while parked in the garage. It will not charge and finally completely died after four hours to the point where I had to manually enter the vehicle through the tailgate. If that wasn't enough once I finally got it to Rizza Cadillac in Orland Park where I purchased the vehicle, they did not have a loaner available. I thought it was Cadillac policy to have a Lyriq available as a loaner. I'm feel like I purchased a Chevy or Buick and not a Cadillac. I received much better treatment service wise from the Lincoln. Maybe I made a mistake when I switched.
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Lyriq lemon
Jrob, 07/22/2023
2024 Cadillac LYRIQ Tech 4dr SUV (electric DD)
39 of 40 people found this review helpful
Less than 100 miles major battery malfunction 2024 was told all the issues were resolved dtiving a loaner for the last 10 days concierge is a joke waited since May 19 2022 what a waste
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