2013 Ford F-350 Super Duty Crew Cab Platinum 4dr Crew Cab 4WD LB DRW (6.2L 8cyl 6A)
Bought brand new F-350 diesel, "Dooley" double cab long bed 4x4 Platinum.
Nearly every option available.
Truly top of the line.
After 6 mo./6400 miles, started operating at reduced capacity and Ford advised me to get it off of the road.
That is where it has been since.
The dealership could not repair because no available parts.
FMC assigned case manager and even case supervisor.
But neither would ever contact me, let alone find a solution.
Finally sold off the carcass at a great loss.
Do yourself a favor.
Steer away from FMC at all costs.
If you choose to do business with this company, you do so at your own risk, and you are truly on your own.
It is a beautiful truck with a boatload of great features.
It would be a great truck if it would actually run.
And if it wouldn't run, it would at least be a good truck if it could be repaired.
And if it can't be repaired, it would be a marginal truck if at least Ford Motor Company would keep its promise to do what ever it takes to resolve the problem, or at least make an effort to contact you.
But none of that will happen, so it is a terrible truck.
2013 Ford F-350 Super Duty Crew Cab King Ranch 4dr Crew Cab LB DRW (6.2L 8cyl 6A)
Dear Ford Management
Thank you for the poor attempt at help.
I spoke to the regional manager. He confirmed that the computer looked at the pictures from the dealership and as before they concluded a rock hit caused the crack.
He even admitted that the crack was quite extensive and unusual for a impact point of less tan 2mm (the size of a pen point).
He still could not explain how a rock hit the windshield with enough force to cause that large of a crack where the impact is under the blade of the windshield wiper.
I have told every one the crack happened in my driveway, when I turned on the air, yet they all have stopped just short of calling me a liar.
lousy customer service - no courtesy they think loyalty only works one way - you buy their cars but when you have a problem - quality is not job one - it moves down the ladder quite a bit
make a quality product and then stand behind it if it breaks.
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