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Falling apart one Piece at a Timne
By maric on
2006 Chevrolet Equinox LS 4dr SUV (3.4L 6cyl 5A)
Heater door broke, was quoted $1500 by local GM dealership ($250 for parts and $1100 for labour plus taxes) , charged me $50.85 to diagnose the problem, car had 77,500 kms. Contacted GM repeatedly - got voice mails, never spoke to "Jane" in person. Went out of town to another GM dealer paid $750 for repair, in December in Canada you cannot drive without heat or defrost. Feel "ripped off" , now the leather upholstery is splitting. Had to replace Bridgestone tires at 45,000 kms. Not happy with GM .... inferior product and by the lack of response I have to assume that they don't really care! My experience answers the question for me "why are so many people not buying North American cars
When numerous vehicles have the same heater door problem you need to look at your design .... maybe a modular unit that can be pulled repaired and re-inserted rather than having to remove the entire dash - an 8 to 10 hour job. Better yet improve the quality of the materials you use so it doesn't break in the first place!
The extra cost of leather upholstery suggests a value added feature .... leather that splits is not quality leather - fabric would be more durable.
Bridgestone tires ----- bah-h-h-h!