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Consumer Reviews for the Cadillac Escalade ESV
Read recent reviews for the Cadillac Escalade ESV
GM reliability destroying once great Escalade
Adam S, 05/13/2019
2016 Cadillac Escalade ESV Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
Bought a certified 2016 Escalade ESV because we just had our 3rd kid and needed something with extra room for 3 car seats and 2 strollers.
Traded in my 2013 Infiniti JX35 with 90k trouble free miles. Loved that SUV, but too small for my needs.
Day 1 of owning Escalade heard tranny slipping and truck bangs and thumps with every shift. Dealer replaced tranny fluid and that made a huge … difference.
Took back possession of vehicle and right away, heard an engine ticking. Took it back and needed a new belt.
Now when I put truck into AUTO from 2WD in rain and snow it sounds like the front differential(?) is slipping. Truck sounds rough, feels like crap and I’m trying to get another appointment with the dealer.
These trucks looks gorgeous, don’t get me wrong and I love the Kona leather interior with the Captains seats. It’s comfortable and fast, but the reliability is so bad that after 3 months I can comfortably say I won’t buy Cadillac again. Also the dealer experience has been less than stellar, but I realize that depends on individual dealerships.
I wish Lexus or Infiniti would build an XL Luxury SUV. With as many Escalades and Suburbans on the road, I have to assume there’s a solid business case.
In either case, check out the Navigator or Expedition, because GM has self destructed with their horrendous reliability. But if you must get GM, please get an extended warranty. Cadillac certified warranty is crap. My Fidelity warranty has covered more than $3,700 worth of fixes that Cadillac wouldn’t cover.
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