Located in Manchester, NH / 139 miles away from New Haven, CT
*Standout features of this Signature Certified 2017 BUICK LACROSSE SEDAN 4DR PREFERRED include: ** Capability: *3.6L V6 DI VVT ENGINE *||* 8 SPEED AUT...
Dealer Review:
As car buying experiences go, this one was easy. I didn't need a test drive, I called about the car I wanted, agreed on a price, made a deposit, and that was it. Or so I thought... After making my deposit, the salesman attempted to pressure me to come in and sign paperwork that day, requiring a second visit to the dealership to pick up the car. Even though I'd made a deposit he said, "well, we can't hold the car for you through the weekend, inventory is low." I told him fine and I'd happily just buy one someplace else. At that point he agreed. Victory for the buyer.
The "delivery" experience was average and what's to be expected. The finance manager was awesome, no hard upsells. The vehicle was not completely ready as promised, despite about 4 days to get it set. What likely should have been 30-45 minutes in and out was closer to an hour and half. Wasted time taking a tour of their service center... walked through every single paper in the manual pack... you get the idea.
Where the review gets good is AFTER I left. You see, car dealers have this sleezy way of mentioning the survey. It's their "report card." It's how "I'm graded." Oh and my favorite, "I hope I've earned high ratings." Essentially, they're tee'ing up the survey and begging for a good score. The next week I did receive the survey and noted that on a scale of one to ten, Jeep makes 7 as "Outstanding" and 10 as "Truly Exceptional." Now, I don't know about you, but I don't believe I've ever experienced "Truly Exceptional" in a car dealership let alone anywhere else. So I gave the dealer lots of 5's, 6's, and 7's thinking I was being pretty generous. And yes, I did mention that the delivery took too long and that I believed it was sketchy for the salesman to mention the survey, that I felt coached.
I returned to the dealership about a week later to have a special coating added to my vehicle. When picking up my vehicle, out of nowhere, here comes the salesman. He said he needed me to sign something (which I honestly think was just an excuse to see me) at which point he essentially cornered me and in the public area of the service department, openly asked me why I rated him the way I did on a survey. "You really slammed me and I want to talk to you about it," he said. I explained that the last question of the survey asked if you'd like to speak with somebody further about your experience to which I answered, "no." That didn't seem good enough for him.
I felt harrassed, let down, and in a way like my privacy had been violated. What right did he have to approach me about my feedback? Especially considering "7" is "Outstanding." Sorry dude... nothing about your car buying experience is "Outstanding" let alone "Truly Exceptional."
I spoke to a GM following this incident. He apologized and was empathetic which I appreciated. That said, he did nothing else to make me feel like anything would truly change or to convince me to ever come back to the dealership, even for a simple oil change.
So if you want a run of the mill car buying experience followed by the risk of verbal harrassment, Bonneville and Son is the dealership for you!
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: Yes
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
25 Combined MPG (21 City/31 Highway)
Listing Information:
VIN: 1G4ZN5SS0HU196333
Stock: 60772B
Certified Pre-Owned: No
Listed since: 04-02-2022