2013 Tesla Model S: Touchscreen Getting Replaced
February 26, 2013
After yesterday's meltdown of the touchscreen in our new Tesla Model S, we ended the day at the local service center. This was after talking to a tech on the phone who asked us to try a hard reset of the screen by pressing the two roller buttons on the steering wheel. It didn't work, so a dealer visit was the next option.
For us, this wasn't a big problem as the Los Angeles service center is only a few miles away. I dropped in at around 4:30 and the two service writers got on it right away. They pulled the fuse for the screen and let it sit for a few minutes so it would reset fully. After putting the fuse back in, the screen didn't immediately return to life, but the technician kept working on it and it eventually started up again.
At that point they started to download the data logs from the car in an attempt to pinpoint the reason for the failure. The service writer said the logs were being sent up to headquarters where company engineers would look them over. This took longer than I expected, as it ended up being over an hour before there was any response. When all was said and done, the service writer said that they wanted to replace the screen entirely, presumably as a precaution against any further problems. I told him I would bring it back the following day.
On the drive home, the screen worked fine and I experienced no additional problems, but we're definitely bringing it back in to have the swap done. More on that later.
Ed Hellwig, Executive Editor @ 751 miles