2013 Tesla Model S Performance: Broken Sunroof Fixed Quickly
July 16, 2013
Late last week our 2013 Tesla Model S suffered a jammed sunroof because the pop-up wind deflector had inexplicably broken in two. The piece that was left behind fell into such a position that it jammed up the works.
Someone at Tesla got wind of this after I posted a tweet on my personal Twitter account, and they sent me a message on Saturday. I promptly emailed them the same pictures I'd taken for the "Broken Sunroof" post that went up a few days ago.
On Monday I got word back that the local service center probably had the part in hand, they wouldn't know for sure until they eyeballed it themselves. So, we set up a Tuesday appointment for 12:30 pm. The local service center is only a couple of miles away, and they have a concierge service, so they sent someone over to pick it up so I could keep on working.
The guy's credentials checked out, and he knew the story without prompting, but I was still a bit nervous when I handed over the key. This sort of dealer valet service isn't new, but I'd never personally used anything like it before.
So I spied on him as he drove away. I followed his progress back to the service center on the Tesla iPhone app.
The little icon traced its way back to the service center's location on the map, and within a half hour I could tell they were busy working on the sunroof.
They called a couple of hours later to tell me it was all done. The concierge service brought the car back before the end of the business day. The only skin off our nose was the time spent letting him in and out of the Edmunds parking garage.
And they e-mailed us an invoice before the car arrived back in our garage. Free. That's what I like to see.
But the invoice has a page two. They fixed a couple of other things while they were at it.
One I knew about and shared with the valet when he picked up the car. Some black goo had gotten smeared onto the roof as the sunroof opened up and out. I figured it was related to the jamming because it was on the same side. I imagine some sort of Oldham-esque sunroof burnout slinging grease back when someone attempted to open the jammed sunroof.
My burnout theory may or not be right. The invoice has it down as excess butyl adhesive. Whatever the cause, they cleaned it up and replaced a seal.
And then there are the floor mats, which they replaced. I'd been thinking of commenting on the lame Velcro attachment they have in a separate post, but hadn't yet taken my pictures. The Velcro was coming off and the mats were starting to scoot about, in fact. Tesla had apparently issued a service bulletin and a fix, so they took this opportunity to swap them out.
And page two of the invoice was free, too.
Money out of pocket: $0
Time out of service: 4 hours. But really it amounts to more of 5 minutes of my time because I only had to make two trips up and down the elevator. The car would have sat idly in the garage whether we had scheduled this service or not.
Dan Edmunds, Director of Vehicle Testing @ 6,171 miles