Used 2020 Ram 3500 Consumer Reviews
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We have a limited number of reviews for the 2020 3500, so we've included reviews for other years of the 3500 since its last redesign.
Fuel pump problem
disappointed , 11/17/2020
updated 07/02/2021
2020 Ram 3500 Lone Star 4dr Mega Cab 4WD SB (6.4L 8cyl 8A)
50 of 52 people found this review helpful
We have owned this truck for three months. It has about 2500 miles. The fuel pump came apart, mechanic's words. The truck left use on the side of the road with a load of cows. It is now in the shop awaiting repair. 5hey have to replace the entire fuel system, but cannot obtain all of the parts. Its been in the shop for weeks. Needless to say we are not happy, its a brand new truck!
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Unsafe Vehicle from company w/NO customer service
Mdewolf, 11/30/2020
2020 Ram 3500 Longhorn 4dr Crew Cab LB (6.4L 8cyl 8A)
68 of 72 people found this review helpful
This is our 2nd ram, first was a two year battle with numerous issues. Finally hired a lawyer and dodge bought it back. So we upgraded as I still love the truck...Bad mistake, left on the side of the road in the dessert with livestock and my family. Power steering just turned off. 3 days stuck in a hotel with livestock in a trailer, 1 hr after they fixed it, it failed again. Now we are going on 3 weeks with no communication from FCA, just a run around. No answers and no support..meanwhile we lose money on rentals and canceling things because we have no truck.
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2020 Ram 3500 for sale near you
Showing 3 of 23 listings
- Big Horn Diesel Crew CabMSRP: $50,5003 mi away
- Laramie Diesel Crew CabMSRP: $45,695144 mi away
- Laramie Diesel Crew CabMSRP: $50,999135 mi away
See all 23 listings
5 gen 🍋
I hate chrysler , 01/29/2021
updated 08/06/2021
2020 Ram 3500 Big Horn 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
38 of 40 people found this review helpful
Ram 3500 6.7 bad turbo, fuel pump and front-end. Chrysler will take their time to repair it 1 to 2 months. All that went bad at 3k mile and I have 4 other friends had the same issues. I hate Chrysler customer service. I hate the whole company. I'm switching all my trucks over to semi. I don't even want trade this one in. I'll have it crushed then use it a paper weight.
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Ram Trucks are Great
Craig Newman, 03/22/2020
updated 09/28/2023
2019 Ram 3500 Big Horn 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
15 of 16 people found this review helpful
The New High Output Engine is great lots of power. Took a 1000+ mile trip towing a gooseneck trailer, mileage towing at 60-65 MPH was 12.1 MPG. Towing at 70-75 mileage dropped to 11.9 still not bad for a 3500 Ram Dually. Dave Smith Motors made this all possible with the best deals lowest prices and haggle free buying. One would be foolish to buy a Ram from anyone else. Ram 3500 HO still going strong, it has the power and smoothness to carry horses cows and other loads that require a smooth and steady ride. It handles the rough roads well with a load on. A great truck for towing. Towed a 3/4 ton pick up on a flat bed and got 13.? MPG. Overall as the truck gets broke in milage is improving, have gotten as high as 22 MPG but unloaded and not at interstate speeds. After 42,000 miles truck is still running great, just barely broke in for a diesel. the HO engine and Aisen Transmission capabilities are still awesome. Towed 15,000 pounds of fifth wheel trailer. It was stable and well proportioned in the ride some chucking but not too bad (mostly due to the trailer). The trailer had a high profile but the dually aspect helped to control the large load. I was very much impressed how the Ram 3500 preformed in this aspect.
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Second Thoughts
Denise Watkins, 10/07/2020
2020 Ram 3500 Tradesman 4dr Crew Cab LB (6.4L 8cyl 8A)
26 of 30 people found this review helpful
Let me start off by saying, I’m a die hard mopar fan. I’ve owned three different Durango’s, three different Chargers, and two different HD Ram trucks. With that being said, I have spent a ton of time at the dealership with issues that I have never had to deal with in other brands. Good and bad, I’m over the same old issues with FCA products. I’ve been in my 2020 Ram 3500 Tradesmen now for about three months. Just a few issues so far, drive side headlight holding water, rear drivers side rear shock leaking fluid, front brakes squeaking at all speeds, front hood shaking at interstate speeds and as low as 60 mph. Rear auto leveling air suspension not working properly. Drivers side seat to high, they could at least put manual adjustable seats in a vehicle priced above 65k. Now, the last thing to let you know. The chrome hubcaps on the front wheel make a clicking noise and will drive you crazy if your window is down. Now on to the plus items and the good. The power of the 410 hp and torque is beyond any other vehicle in this market. Ram has done a great job on the design and look of the new Ram. Upgrading the tires from Firestone to Nexen was a great idea. The layout of the dash and options are above standard but have room for improvement at this price point. But overall this is a great vehicle and I’m being a little light on the star rating.
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This truck is not heavy duty. Worst truck owned
Tony B, 11/21/2023
2020 Ram 3500 Limited 4dr Crew Cab SB (6.4L 8cyl 8A)
6 of 6 people found this review helpful
I purchased my 2020 Ram 3500 Limited in 2021 with 24K miles on it. The first issues that reared their ugly head was front end issues causing me to wear tires quickly. By 48K miles i was on my second set of tires! Then we had a recall on the wheel studs which was scary considering that this truck is used in a commercial capacity. Right behind that, we had an issue with the transmission dipstick falling out of the tube and transmission fluid loss, to which Rams solution was to use a new dipstick with a locking mechanism to prevent the dipstick from falling out. The problem was that the dip stick was too short, therefore one would not be able to check the fluid level of their transmission. Shortly after the transmission dipstick debacle, the DEF system failed at 95K miles. I called the dealer to inquire about rectifying it, and other than the $4500 cost to fix, the part was on back order with no estimated timeframe. Considering that I was in Florida at the time in a commercial capacity, (i reside in Texas) I ended up deleting the system since that was the only way to get me back on the road in a timely manner. Then at 130K miles, my fuel pump and transmission both went out. The pump was covered under recall, but the transmission was not. The transmission was replaced for $6500 and then one week later it failed again, leaving me stranded. It was fixed again along with the fuel pump only for the engine to now fail at 212K miles spewing oil on the road and God knows where else. The engine failed in Colorado leaving me stranded for hours, scrambling to find a tow truck and eventually a rental so that I can get back home. This vehicle was meticulously maintained by the dealer and by myself, and based on Rams claims, this is a heavy duty truck yet it behaves as if its a POS. I am not sure why the engine failed as no indicators came on in the dash and the oil level along with everything else was good at Pre Trip Inspection, but the dealer in Pueblo Colorado is sure taking their time to advise me. Ram corporate has been non responsive. For the cost of these vehicles at $80K+, one would expect more longevity, better parts and overall excellent customer service. These issues have managed to erode my confidence in the Mopar brand, therefore, I will never purchase another Mopar branded product. Please note that these are only the major issues that impacted my business. We wont get into the rattling headliner, the tailgate latch malfunctions, Uconnect system issues, failing headlights and oil burning issues. My turck was equipped with the Cummins diesel and 68RFE transmission.
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Horrible Work truck
Chris Adams, 06/01/2021
2019 Ram 3500 Tradesman 4dr Crew Cab LB (6.4L 8cyl 8A)
13 of 15 people found this review helpful
I have a 2019 ram tradesman 3500. 32k miles on a cummins turbo diesel with connecting rod and connecting rod bearing failure on piston 5. They are not covering under warranty even though the exact same motor (only difference is the HO turbo) has been recalled for connecting rod failure. I will never purchase a work truck from RAM or Dodge again. Chevy takes care of their customers.
Brand New 2020 Ram 3500 Laramie Longhorn
C.M., 07/13/2021
2020 Ram 3500 Longhorn 4dr Crew Cab LB (6.4L 8cyl 8A)
5 of 5 people found this review helpful
Was super excited to by this truck in December of 2020!! Had all the bells and whistles! In February, I started taking it around the country for work. The first issue was the power steering going out. It took Dodge several weeks to get the part delivered to where I was. Then a month or so later, I was crossing over Mt. Hood and when I got to the bottom of the mountain, the transfer case decided not to work anymore. We used Onstar and they had to tow my truck to the nearest dealership and my 40ft trailer to the nearest truck stop. Once they confirmed that I was in fact the transfer case, I was informed that it would take 2 weeks for the part to come in. On top of the 2 weeks, the rep for FCA wasn't very transparent about everything and lacked in communication skills. Two weeks turned into 4 weeks. For 4 weeks I was stranded in Oregon, not able to work. For 4 weeks I had to stay in a hotel. There was nothing FCA ( warranty) could do until the part came in and the "file was closed". Luckily I was prepared for such a large inconvenience. I was reimbursed for hotel stay and they paid for the rental. But there was no replacing my income for 4 weeks....... and these last few days, I've gotten the coolant low light on the dash. I kept having to top off the coolant level only to have it start overheating. Brought it to the dealership. They said it was "just ta bad coolant cap". Charged me a $140.00 diagnostic fee only to leave and drive a few miles for the coolant light to come back on.... So, of course, I turned right around to take it back. I'm just disappointed because I speak so highly of the truck and this brand.The first truck I purchased a few years ago was a 2014 Ram 3500 Laramie and had a bad experience with it. Whatever you do, don't let the pretty interior or all the features distract you. I'm not buying anymore Ram vehicles. These trucks aren't consistent! My business solely depends on the condition of my truck and I'm tired of loosing money
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Lots of improvement as well as quality issues
Todd Heading, 05/20/2019
2019 Ram 3500 Laramie 4dr Crew Cab SB (6.4L 8cyl 8A)
25 of 34 people found this review helpful
New 2019 Ram 3500 Laramie has a lot of improvements comparing to my 2017 Ram 3500 Laramie. However, it came with a lot of quality/technical issues. My truck has 700 (seven hundred) miles on odometer, out of first two weeks of ownership I was deriving vehicle one week, another week it's in service. *** Previously owned 2017 Ram 3500 Laramie 4x4 with Cummins Diesel, heavy-duty transmission and dual rear wheels, I've learned a few lessons and ordered this 2019 Ram 3500 Laramie in configuration, optimal for my task (10% recreational towing, 90% commute). By eliminating a few options that I almost never used previously, I have saved almost ~20k on purchase price. I decided to go with gasoline HEMI engine, no 4x4 and standard transmission with 2019 Ram 3500. *** The first catch was with specifications: Ram advertises ~150–200 lbs more in both payload and towing capacity in their marketing materials that actual vehicle was built and delivered (they explained it as those measurements were done for Tradesman trim and not applicable to higher trims like my Laramie). *** After delivery immediately second issue was realized – I was reinstalling fifth-wheel PullRite sliding hitch from my 2017 Ram 3500 and have found that my brand new 2019 Ram 3500 has distance between fifth-wheel prep sockets 3 mm longer on passenger side than on driver side. Fortunately, ISR frame by PullRite could accommodate this but on the length limit. *** Another surprise I have got after a few hundred miles – fueling truck was taking almost 40 minutes as nozzle was clicking back every quarter gallon. Dealership, after inspection, stated that "fuel line was crossed during manufacturing process" and still waiting for required parts for warranty replacement. *** Interior is definitely updated and feels much more luxury. I don't recommend going with their 12" screen as it's still driven by relatively old software, slow and buggy. Another catch – if you order Group 2 option you will have wireless charging for your smartphone, but will still need to connect device with original cable to use Apple Car Play (i.e. Google Maps). *** Comparing 2017 and 2019, I don't see too many visible exterior improvements (i.e. panoramic sunroof is available only on 2019 Ram 1500), the best difference for me so far – front LED lights, makes a huge difference driving at night. *** HEMI pulls my 16.5k lbs trailer very nice, I can't tell the difference in towing between my 2017 Ram with Diesel / AISIN and 2019 Ram HEMI. I didn't drive in mountains yet, but don't think gasoline engine doesn't have exhaust brake, it actually doesn't need it. For engine braking purposes you downshift from steering wheel with 2019 Ram 3500 HEMI. *** Overall, great improvements, but looks like Quality Control needs to be greatly improved at Ram factory.
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Tough to the bone not to mention extremal powerful
Preston M, 11/04/2021
2019 Ram 3500 Tradesman 4dr Crew Cab 4WD SB (6.4L 8cyl 8A)
3 of 3 people found this review helpful
Bought the 2019 Ram 3500 with the high output Cummins engine and let me tell you, this thing is a beast! I took my 37' Montana travel trailer fully loaded to Colorado and those steep mountain climbs were a breeze! Didn't even know the trailer was back there. Fuel mileage was about 11mpg but that was in or out of the mountains. The ride and stability was unmatched! Not only the best truck I ever owned (And I have owned plenty) but so far the most reliable as well. Runs very quiet too. If you never owned one, go drive one!
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RAM beats them all!!!
First time Rammer , 06/10/2022
2020 Ram 3500 Tradesman 4dr Crew Cab 4WD SB (6.4L 8cyl 8A)
3 of 3 people found this review helpful
Let me get started by saying my 2020 Ram 3500 SRW HO pulls like a dream and handles like an HD truck should. Please note this is a Tradesman but came with all the bells and whistles, such as 360 camera, blind side, LEF lights, spray in bed liner, 5th wheel prep, etc. The list goes on. No truck is perfect and these companies need to make money too, but RAM made things right by recalling the dreaded CP4. That in itself should make RAM owners proud. Should the CP4 been used in the first place, NO, but RAM took it on the chin and is replacing mine free of charge. The chitter chatter on these sites are always negative, and yes, there are instances of lemons, happens with all brands. I don’t depend on my truck for income and feel for the guys that do when issues arise, but from a truck perspective, my RAM gives me all that I need and more. Couldn’t be happier with my purchase and the real review will be in 10-15 years, hopefully. As of today, I would recommend this truck as well as the RAM brand to anyone.
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Overkill
Jared, 07/18/2022
2020 Ram 3500 Laramie 4dr Crew Cab SB (6.4L 8cyl 8A)
3 of 3 people found this review helpful
I have around 56K miles on this truck and couldn't be happier. I mostly tow a ~5ton trailer so this is obviously overkill for me but I love it
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2019 RAM 3500 with 6.4L Gas is perfect
JT, 08/02/2019
2019 Ram 3500 Tradesman 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
10 of 15 people found this review helpful
After much researching and internet surfing plus test driving over 20 truck types and models, we ended up with a new 2019 RAM 3500 Crew Cab tradesman 4x4 Dually. We needed a truck that was an easy daily plus could pull our 12,000 LB fifth wheel, but also did not cost me over $48k and this fit the bill perfectly. I only purchased a few optional packages on the Tradesman Crew Cab 4x4 Dually, which included the Tradesman Level 2 Equipment Group, Chrome Appearance Group, LED Bed Lighting, Parksense Rear Park Assistance and of course Trailer Brake Control and a few other minor things but cant remember what they were. TIP: I had the Dealership install the aftermarket B&W gooseneck/fifth wheel stuff, which honestly is better then stock prep. So far the truck comes with lots of standard features what usually you would have to pay extra for, and here are some of the options I can recall that are included : Cruise Control, Tire Pressure Information on all 6 tires (Dually), UConnect, adjustable dash viewing options, configurable truck option in settings, Integrated Voice Control, Bluetooth Phone connectivity, Multiple USB connections, Rear storage under rear seats that fold up and out of the way, Power windows with one-touch down AND up too, power locks, power mirrors with blind spot mirrors plus flip out for towing, 32 Gallon tank (wow), Comes with both 4-pin and 7-pin connections for trailers, power rear sliding window, Rear window defroster, of course A/C and heater is in it (remember when A/C was optional, ha ha), Remote keyless entry, push button start (no key needed, just the FOB in pocket) and SiriusXM 1-year included plus several other things I forget. I did just get it last night, so I am still learning all of the features. BTW, I was able to get this for only $39k with extended warranty, after dealing with Dealer a lot, lol. This comes standard with a 3yr/36,000 bumper to bumper warranty (I increased warranty to 75k miles), plus a 5yr/60,000 mile Powertrain warranty on Gas engine (100k miles on diesel).
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Love my 3500 tradesman hemi truck!
Jay Richards , 01/18/2020
updated 01/21/2022
2019 Ram 3500 Tradesman 2dr Regular Cab LB (6.4L 8cyl 8A)
4 of 6 people found this review helpful
Best truck I have ever owned! Comfortable, roomy and more power than what it knows what to do with! Headlights suck should be Led no fog lights that sucks tail gate continuesouly opens up by itself other than that great truck oh the hood fills up with water after washing it or a heavy rain🙄
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Ram 3500
Russ Kern, iii, 11/26/2020
2020 Ram 3500 Tradesman 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
7 of 14 people found this review helpful
Awesome truck with the Aisen trans
I smile every time I tow
Pete J Sparacio, 05/31/2022
2019 Ram 3500 Tradesman 4dr Crew Cab LB (6.4L 8cyl 8A)
1 of 1 people found this review helpful
I own a 2019 Ram 3500 Dully, mostly use it to tow my 14,000 lbs. RV bumper pull toy box trailer. With the 6.7 HO Cummins motor and Asin trans with 4/10 gears pulls like a work mule. The truck has 37K on the clock and I have had no issues with anything on the unit. The truck pulls steady handles my trailer with no issues no white knuckle driving in high cross winds etc. Exhaust brake is second to none making downhill towing very safe and comfortable. I also pull doubles when I head to the dunes and truck hauls the load with a GCWR of 26K lbs. with no problem. For my money I would always go with the Ram 3500 dully I owned a 2009 model put 130 K on the clock towed same load with regular Maintenace and when I went to sell it, I had to turn people away. However, my 2019 Ram is twice the truck as my 2009 model. My 2019 is the best truck I have ever owned.
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Fuel system ram 3500
Thad Monroe , 07/12/2021
2020 Ram 3500 Laramie 4dr Crew Cab SB (6.4L 8cyl 8A)
2 of 5 people found this review helpful
Bought in October have almost 2900 miles on it. Fuel pump shot metal into the injection system and now 1 week later waiting to see if Chrysler sent the parts yet . Supposedly from ital
Love this truck.
Chad, 04/16/2020
2019 Ram 3500 Big Horn 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
1 of 2 people found this review helpful
The smoothest driving and strongest dually 4X4 diesel I've ever driven, plus interior refinements that make it feel more like a luxury sedan than a truck...can't wait to get my 5th wheel hooked up and hit the road with this truck!
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Transmission junk!!!
Justin d, 11/13/2021
2019 Ram 3500 Laramie 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
1 of 3 people found this review helpful
Bought a 2019 ram 3500 Dually with the 6.7 L Cummins turbo diesel after trading in my other 2019 with 50,000 miles I decided I needed a bigger truck well 5000 miles into it kept going into see dealer soon 200 miles left and the countdown began brought it to the dealer three different times had a bad DPF sensor they replace that everything was fine for another thousand miles then my DEF line started leaking which in turn thru The truck in to limp mode brought it back to the dealer said they had no fix since the parts were on back order so they’re the truck sat at the dealer for over a month with 8000 miles on the clock finally after calling the dealer at the 40 day mark they said the parts were still on back order and could be up to six months for them so I said OK tow it to my house I ordered a delete kit deleted the truck so that way no more issues until that part came in then we could put all the emissions back on Everything was fine for a while put about 20,000 miles on the truck since it’s a work truck was very easy called me at the six month mark telling me my parts finally came in and that they were three weeks out From getting the truck in At that point I started to notice a transmission shutter very very badly which I complain to the dealer multiple times they said it was normal well lo and behold transmission went out two days before I was bringing it to the dealer all the emissions are back on at this point trucks got 50,000 miles on it at this point get it to a dealer they plug it in tell me I deleted the truck since they knew I was driving it and ram would not cover the transmission under warranty so I had to flip the bill took it to a local transmission repair shop which I’ve used many times very quality work put a $5000 transmission in a truck with 50,000 miles I have had nothing but problems with this truck I love my Rams but will be switching one this is ready to be traded and I do not recommend ram
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