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Used 2018 Mercedes-Benz GLE-Class Consumer Reviews

4.2 out of 5 stars
52 reviews

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We have a limited number of reviews for the 2018 GLE-Class, so we've included reviews for other years of the GLE-Class since its last redesign.

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Pros
Cons
2 out of 5 stars

Unreliable

KDC, 04/18/2018
2017 Mercedes-Benz GLE-Class GLE 350 4MATIC 4dr SUV AWD (3.5L 6cyl 7A)
28 of 34 people found this review helpful

I have had this car (brand new) for 7 months. It has been in service 7+ times for an issue. The AC smelt within 45 days of purchase, sunroof had to be reset by dealership because it wouldn’t close, coolant tank cracked with first freeze, 4 check engine lights for varies reasons and repairs. Mercedes has fixed all repairs under my warranty but has had no reasonable undestanding of why I am upset about the trouble and inconvenience. MB USA has the worst customer service and impossible to reach. I would NEVER recommend Mercedes to anyone since this is how they treat their customers. Please don’t assume that because it’s a luxury vehicle, it’s a luxury experience or reliable.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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4 out of 5 stars

2017 GLE 350

Hale Malia, 10/19/2016
updated 05/15/2020
2017 Mercedes-Benz GLE-Class GLE 350 4MATIC 4dr SUV AWD (3.5L 6cyl 7A)
35 of 44 people found this review helpful

Great ride and handling as you can expect with German Cars in general. I owned the ML350 before and I thought it had better ride than this one. Gas mileage is decent and consistent with specifications. Roomy interior but higher seats seem to interfere with tall person getting in and out. Pros: looks sharp and has a great road feel. Lane departure warning is excellent and highly recommended. Cons: electronics user interface are extremely poor, even dangerous. Voice command is decade old technology. Don't waist your money on Smartronix package it is useless at best - Does not self park as you might be led to believe and the cameras do not activate automatically when you pull into a parking spot. Small screen without touch screen option is a HUGE miss considering the cumbersome user interface.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Get Smart

John smith, 09/14/2018
2017 Mercedes-Benz GLE-Class GLE 350 4MATIC 4dr SUV AWD (3.5L 6cyl 7A)
5 of 5 people found this review helpful

Great buy, my wife and I have own a M class since MB began making them. We now own the GLE-350 AWD 3.6L. We love the interior and exterior, the car performs well in all weather conditions, we are formally from Virginia where weather is very seasonal. Our cars have performed well in the snow as well as the rain. I’ve seen the rating on the Lexus and Audi also have friends that own these cars. Once they road in our M class or GLE they were thinking they may have made a mistake. Test drive at least once and you’ll buy it. We’ve been fortunate to live near great dealerships especially the one in Fredericksburg,Va.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
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1 out of 5 stars

Good for display. I'm dead serious, display ONLY.

JJ, 04/19/2020
2018 Mercedes-Benz GLE-Class AMG GLE 43 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo 9A)
19 of 24 people found this review helpful

I own a 2018 GLE 43 AMG and it has been a total nightmare for me. This car died multiple times while driving without any kind of warning. Had this happen three times, once in highway and twice in city traffic. On the first occasion, Mercedes said there's nothing wrong with the car and just gave it back to me. Second time, I brought it in (after the shut down on highway), they changed some parts and rebuilt the engine claiming "it's same as brand new engine because it's rebuilt). I wish that was the case, but unfortunately it happened again. Spent 11months at the shop out of 2 years. Car looks beautiful, I would recommend buying this car if you are willing to have it for display only.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
5 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Nice driving safe suv for my wife and kids

George S, 03/20/2018
2018 Mercedes-Benz GLE-Class GLE 350 4dr SUV (3.5L 6cyl 7A)
14 of 18 people found this review helpful

Traded minivan in to get safe family hauler for my wife. She loves the commanding view of the road. This Mercedes Benz rides and handles great and is very comfortable for my family. Plenty of space for kids baseball gear and family outings. Mercedes-Benz dealer was excellent to work with and treats you like a honored guest.

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