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Used 2016 Mercedes-Benz GL-Class Consumer Reviews

3.3 out of 5 stars
37 reviews

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We have a limited number of reviews for the 2016 GL-Class, so we've included reviews for other years of the GL-Class since its last redesign.

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Pros
Cons
2 out of 5 stars

Don't be fooled by the Mercedes Badge

Carl D, 02/13/2017
2016 Mercedes-Benz GL-Class GL 550 4MATIC 4dr SUV AWD (4.7L 8cyl Turbo 7A)
26 of 32 people found this review helpful

The GL550 is quick, looks good, and is made of high quality materials. My sticker was 95K. I enjoyed the vehicle for about 900 miles., but prior to 5k Miles there was over 6k worth of warranty work that included tires, transmission, window seals, and an HVAC smell that was similar to mold. This was my first Mercedes and my hopes were very high. I knew a lot of folks that had E and S series sedans and they mostly had no issues. If you spend the time to look very closely to consumer complaints and ratings of this vehicle you'll soon find out that the quality is sub-par across the board. Maintenance costs, breakdowns, ongoing known issue that should generate recalls but instead generate TB's (Technical Bulletins) that outline the known issues but give the dealership the "flexibility" to address the fix at their own discretion. Take the time to investigate the customer issues and total cost of ownership and you'll find this is a poor choice. I traded mine in at 19200 miles because I just got fed up with the downtime in the shop and all of the overall issues.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Best car I have ever owned

MICHAEL CONWAY, 09/05/2018
2016 Mercedes-Benz GL-Class GL 350 BlueTEC 4MATIC 4dr SUV AWD (3.0L 6cyl Turbodiesel 7A)
12 of 14 people found this review helpful

This one is awsome. I had 2 others previously a 2012, and 2014 with a LOT of problems. Had to trade both in just before 50k miles because every repair was $5k or more. Couldn't keep them past the warrantee. Paid for the $100k warrantee on this one. At 46k no repairs just general maintainance every 10k. No longer available after the 2016.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2016 Mercedes-Benz GL-Class for sale near you
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5 out of 5 stars

Awesome car

KEZ, 01/21/2019
2015 Mercedes-Benz GL-Class GL 63 AMG 4dr SUV AWD (5.5L 8cyl Turbo 7A)
15 of 18 people found this review helpful

Ok we have had 4 of these cars just about to buy the fifth and they are one of the best cars you will ever have. Let's start with performance, acceleration is great reaching 100kph in just 4.9 seconds bearing in mind that this beast weighs a hefty 2500kg's. AMG package comes with performance breaks so no complaints there. The way these beast handle is amazing they are massive vehicles yet they cling to the corners like you wouldnt believe. We take ours on road trips and their favorite speed is at 260kph if u take off the speed limiter you can get these things out to about 320kph. I love the way these cars change gears it's so smooth and how could a car like this be bad when it sounds so good. Oh and the turbo whistle...who doesnt love it. The engine is a 5.5l v8 bi-turbo with 760 Nm's of torque and 410kw @ 5750 rpm. The comfort in the GL 63 is fantastic the front seats have heating, cooling and massage. The second row has heating. Sound proofing is great in these cars so much so I need to wind down the windows to hear that epic v8 roar. Overall ride comfort is exceptional especially when in comfort mode feels like you are riding on air. It is a spacious car with a spacious boot when the third row is layed flat. The interior design is sleek and luxurious with beautiful leather and trims. Controls are easy to navigate and the voice command setting works like a dream allowing you to navigate and make calls without your hands leaving the steering wheels. The interior quality is terrific with minimal wear and tear. Safety is one of the best features of this car because you know you arent just buying it to look pretty and show off you are also buying it to protect your family as best as possible especially in the case of an accident. They are very sturdy and safe cars with features such as auto seat belt tightening. Headlights are auto dimming which is great. Parking is a breeze in the GL63 with parking sensors and a 360° camera parallel parking is even easier with the auto parallel park feature. Overall an excellent car for safety. Entertainment is good with built in screens that play DVDs, TV and news, also comes with pre paired bluetooth headphones. Comes with built in navigation system which is very user friendly. Bluetooth is easy to use also with a "connect last device " feature which makes it easy to pair devices that are used often. Has a few USB ports that are easily accessible and good for charging phones or other devices. Air con works like a dream perfect for any season. From personal experience the repair frequency is not high. The dealerships are fantastic especially when the car is under warranty with extremely good mechanics we only ever use the proper Mercedes dealership for servicing and repairs the dealerships have great customer service also when purchasing the car you always get gifts like Mercedes chocolate, hats, wine, umbrellas etc. The engine, transmission and electronics are all exceptionally reliable as is the rest of the car. Great overall value for money highly recommended the investment. The Gl 63's rivalries dont even compare

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

the best utility vehicle,but not a luxury vehicle

VandyJody, 05/11/2016
updated 11/14/2017
2016 Mercedes-Benz GL-Class GL 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo 7A)
17 of 22 people found this review helpful

Well, after the engine stalled on the interstate and a few years weeks work, MB determined it needed all new computers. It turned the engine & transmission into a very impressive operation with about a 2 MPG improvement as well. Still has super Hard seats, mediocre brakes and very odd handling. But, it is a tough vehicle- the best utility vehicle I have ever owned. It will pull a 7500 lb trailer with ease as well as lumber amd anything else you throw in there. But if you want comfort or luxury, don't get this. The most inaccurate auto climate control since 1960 doesn't help. It drives kind of like a 1990's SUV with a 2015 engine amd almost works.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Great Ride, Poor Engineering and Quality

DGM , 10/31/2019
2016 Mercedes-Benz GL-Class GL 550 4MATIC 4dr SUV AWD (4.7L 8cyl Turbo 7A)
9 of 11 people found this review helpful

First, our GL550 is fun to drive. It is fast and acceleration is great. The beast is quiet inside displays very little road noise and handles beautifully, even on rough surfaces. This is my wife’s vehicle and after 50,000 miles she is ready to say goodbye. After owning luxury brands for 20 years this was our first and, likely, last “Benz.” The BAD: we have replaced the Continental every 15,000 miles and are on our fourth set. The dealership will not provide any mileage warranty on tires it sells for this vehicle. At just over 30,000, we replaced brakes and at 35,000 spent over $1,000 on the suspension for worn out parts. Interval service cost is about $800 which is annoying. The electronics have had issues (short in rear DVD system) and the interface for this year is primitive, our 2011 Ford truck is far better and more intuitive. Finally, don’t expect great fuel economy for the V8, we average 14 mpg.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
1 out of 5 stars
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