Used 2016 Mercedes-Benz GL-Class Consumer Reviews
"Nothing but the best" what a joke
The GL450 has so many problems, that dealers across the country and head quarters do not know how to fix, the customer frequently hears "we have no idea what is wrong or how to fix your problem." I had a Lexus LX 470 and as soon as I can get the Mercedes out of the shop, they have had it for 9 days, I am headed for Lexus and trading it in. The vehicle backfires on every cold start, a very dangerous situations. "Nothing but the best, the safest, technologically advanced;" far from it. Mercedes you are better than this. Step up your game and your customer service response. I was told today by Mercedes corporate customer care group "they had no idea when they would have an answer or solution to the backfire problem. When I said do you think you will know something by December, the regional claims manager stated "I have no idea." "Nothing but the best?" I will never recommend or buy another Mercedes.
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A 5000 mile report
We've owned our 2015 GL diesel since early summer, and just completed a 3600 mile camping road trip through the 4-Corners region, involving highway and off-road travel with the truck loaded to the gills. we averaged 26.4 mpg for the trip as a whole, even though freeways in Utah and some of New Mexico were 80 mph. The front seats are very firm, well contoured but we used soft seat pads from Costco for 8 hour drive days. The truck handled very well off road an freeway driving is extremely comfortable. The turning radius is quite remarkable, well less than our prior Lexus LX470 making parking and maneuvering easy. The engine did have a "check engine" light go on, in Nevada, and was checked at a Reno dealership who said no problem to continue the trip--it turned out to be a faulty exhaust temp sensor, since replaced under warrantee. Maintenance costs have been reasonable. We're very happy with the vehicle.
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- GL 350 BlueTEC 4MATIC Diesel 4dr SUVMSRP: $24,880146 mi away
- GL 350 BlueTEC 4MATIC Diesel 4dr SUVMSRP: $16,999116 mi away
- GL 450 4MATIC 4dr SUVMSRP: N/A115 mi away
2016 GL 450
We have owned this suv for 4 years now. Overall, it is comfortable comfortable, quite, and great to drive. Our only complaint is for 70k the navigation and entertainment system could have been so much better. This is the only shortcoming.
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High Quality and Technology
This car seems very well made; its a tank. MB uses materials that seem very durable, even if unusual and hard to clean. This SUV is a good size, big but not huge. The front seats aren't quite as comfortable as I expected but not bad. The SatNav is easy to use and up to date with lots of search options. Connectivity is top notch, USB, iPad, WiFi Hotspot, and more (MB is a button push away like OnStar). Lots of technology innovations that you wouldn't know about unless someone told you. The 2nd, 3rd row seats are very easy to raise and lower with a push of a button. Lots of convenience items, like 120 V outlet, full size spare with jack, electric park brake, push button/lever shifter. If you want to keep the price down you will likely have to special order which is what I did (2-3 month wait). I can't comment on the advanced techno features like Park Assist, Lane Keeping, Night Vision, etc. since I didn't get those features. The vehicle is heavy but has enough power to accelerate well from start (with a lot of gas pedal). This car is designed to save gas and it does that well (e.g. Eco Start/Stop). I love the Brake Hold feature! Also has first ever eco-friendly tires from Pirelli that seem pretty good plus quiet. The car drives remarkably well and is well mannered when parking. Perfect soccer mom car with some luxury and glitz. I look forward to driving again. My last car was a Shelby GT500 which was fun but tiring compared to this car. Not liking the bare aluminum running boards so much. After several years they will look nasty if you don't take good care of them. This car is the widest in its class so lots of room. I compared a LOT before buying this one. Rumor: MB will be cutting supply to the US.
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GL AMG not a vehicle for daily use
GL63 not recommended by me as a value purchase for daily use, After just 36k miles I've had two sets of brakes ($2k each) and two sets of tires ($1.5k each). Oil change is only annual but runs $300-$400. Voice Recognition in my GL63 is not user friendly and must only understand German. Navigation is poorer than any car I owned. Unrealiable, Inconsistent, Quirky, freezes and just don't work. As I commented Voice recognition is the worst . The door auto unlocking doesn't always work. I can not justify purchasing another GL AMG. Just not enough for the money $130K. Need to trade before another set of brakes, tires or oil change. Wonder power but I guess I'm just not rich enough.
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