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Used 2016 Mercedes-Benz GL-Class Consumer Reviews

3.3 out of 5 stars
37 reviews

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We have a limited number of reviews for the 2016 GL-Class, so we've included reviews for other years of the GL-Class since its last redesign.

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Pros
Cons
4.25 out of 5 stars

Excellent 7 seat luxury SUV with nice & improved features

h82bl8, 09/22/2014
2015 Mercedes-Benz GL-Class GL 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo 7A)
82 of 93 people found this review helpful

We purchased the '15 GL450 as a family vehicle/daily use vehicle for my wife. It's a perfect luxury 7 seat SUV in my opinion. It's roomy, both elegant and athletic inside. I was sort of hesitant on the new V6 bi-turbo engine but what a pleasant surprise! Though the engine sound is not as pleasing as the V8, the performance speaks for itself. It has similar performance as the naturally aspirated V8 in the X164 (GLs before '13) while getting better gas mileage. We've owned the previous version GL450 & GL350 and the interior, especially the "technology" has definitely improved significantly. The navi system is now somewhat user friendly, though not as nice as the Japanese cars and Audi MMI.

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3 out of 5 stars

GL63 AMG Money Pit

Al, 05/27/2017
2015 Mercedes-Benz GL-Class GL 63 AMG 4dr SUV AWD (5.5L 8cyl Turbo 7A)
34 of 38 people found this review helpful

Excellent SUV worth every penny (it's a hotrod) until you get between 10K and 14K miles, then you realize brakes need replacement. Yes, pads and rotors need to be replaced (light turns on) and there is no way to replace just pads. Cost $2400 for front and back brakes. $250 for 10K mile service, $800 for 40K mile and $1200 for 50K mile. Great SUV but very high maintenance $$$

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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3 out of 5 stars

Two year update: I would not buy this SUV again.

cargourmet, 04/20/2015
updated 05/03/2018
2015 Mercedes-Benz GL-Class GL 550 4MATIC 4dr SUV AWD (4.7L 8cyl Turbo 7A)
39 of 44 people found this review helpful

Just got this family mover four months ago. It is no doubt a beautiful truck, and is loaded with all kinds of technological gizmos. However, that may be its downfall because a multitude of annoyances keep cropping up and sending us to the dealer: LED lights not working, tire sensor failure, power seat failure, etc. Finally, one morning the car was dead in the garage. A $100K car that would not give any sign of life or start with only 4000 miles on board. Had to have it towed to the dealer where they are still "trying to figure out what happened". Update: Regarding the above problem they found out that one of the air suspension shocks valve shorted and it drained the battery. The piece was replaced and the problem was solved. We've now owned this vehicle for over two years and had to change the tires twice already. Both under 20K miles. The dealer said that the lower profile tires with "softer" rubber are the reason. Perhaps, but that combined with quite a bit of wheel camber and directional tires makes for rapid uneven wear of the tires requiring changing them early at the tune of $350 each tire. Something to keep in mind. We also had multiple issues with the AC system developing an unpleasant musty smell. We live in Florida and AC is a must. It is humid here and there is something about the pipes that causes them to retain condensation and moisture leading to this issue. The AC has been "flushed" and sanitized multiple times, but the unpleasant smell persists. USB connectivity for this year model was poor and difficult to set up. Their remote app is also difficult to use and of limited functionality. Regarding navigation I routinely use Google Maps in my phone now as it surpasses anything cars' navigation can offer. Also, we had to bring the car in several times for tire balancing and alignment due to recurrent vibration at speeds above 70mph. After the service things improved but the ride always has a significant amount of vibration. This is more glaring when I compare it to our other car, a Land Rover, that has a fantastic ride at all speeds. Disappointing at this price range. Overall, I would not buy this particular model from Mercedes. Perhaps it has too many parts from Chrysler, I don't know but many annoyances and quality problems.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

First Benz.... Might be Last Benz

TM, 05/18/2016
2015 Mercedes-Benz GL-Class GL 350 BlueTEC 4MATIC 4dr SUV AWD (3.0L 6cyl Turbodiesel 7A)
43 of 49 people found this review helpful

8K$ car (GL550 -2015- Only gave blue tech as trim option via Edmunds review? pull down window)). Sales was outstanding. Issues with the Transmission/Tires/window seals/AC mold issues all within the first 4000 miles. Spent over 2 weeks in the shop in under 5 months of ownership. Once the sale is made you deal with the abyss of service and quality issues. This is the most disappointed I've been in a new car purchase in over 25 years.

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Never Mercedes again

KM, 09/11/2019
2015 Mercedes-Benz GL-Class GL 350 BlueTEC 4MATIC 4dr SUV AWD (3.0L 6cyl Turbodiesel 7A)
13 of 14 people found this review helpful

Had my gl350 bluetec for service at local dealer for a throttle issue. They said they repaired it. The same issue - putting foot on the throttle to drive and the car hardly moves - happened again within 3 mos. The second visit to the same dealer, my car was there for 2 weeks and they couldn’t figure out the problem. They said it “could be” a separate issue that cost $5k to do, but they weren’t sure that was the issue. All this and the car warranty ended 3 days after I picked up the car. Never a Mercedes again in my life!

Safety
1 out of 5 stars
Technology
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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