Used 2023 Lexus RX 350 Consumer Reviews
Used RX 350 for sale
Way to busy
Jeff, 02/19/2024
2023 Lexus RX 350 Luxury 4dr SUV AWD (2.4L 4cyl Turbo 8A)
12 of 14 people found this review helpful
Just too difficult to do the most basic tasks. It will kill your cell phone in hours constantly talking to it. False alarms daily, being a "guest" in your own car as it doesn't see you cell this time. Ok so forget all computer graduate degree to make the car work... It is noisy until you get it cruising, then it's fine. You can certainly hear the little 4 cylinder working away. It's also working on the gas tank. No where near the mileage in city driving as per Lexus quotes. NOT even close! Highway is fine, it's actually better than advertised. Interior is nice, comfy and seems like it will wear well. Just don't wash it before a cold snap or you will be locked out. The door locks are different, but easy to get used to. They just freeze when it gets cold. Oh, and you will have to tell everyone how to get out of the car. The fit and finish is not very good. Fish-eyes in the paint, dirt covered with clear coat. door panels not consistent spacing and gas door sticks out. I'm not sure why but I have had to have the car boosted three times. Lexus not sure why either so they replaced the battery. Not too impressed with this new model. And now my insurance rates have skyrocketed due to likelihood of theft! Big mistake, trading it in soon and put this nightmare behind me. Lexus hold their value better than most? I don't think so, offered $36G less than I paid for it after only 4 months.
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Just your generic crossover appliance
Richard , 11/07/2023
2023 Lexus RX 350 Premium Plus 4dr SUV (2.4L 4cyl Turbo 8A)
11 of 13 people found this review helpful
This is a great no-brainer choice as a premium crossover for most folks. It does all that you want it to without letting itself be known. For me however, it’s a bit too bland compared to the last generation which I owned as a 2021 model. This new redesigned model just dials in the the mundane core qualities of the old model a lot better, which were: comfort, ease of drive, calmness, and relaxation. Everything else they’ve either thrown out the window or changed in some way shape or form. It lacks the smooth plush ride to a small extent in favor of more firm and dynamic handling. Not as articulate over rough roads and bumps for a more aggressive drive. Quieter to an extent but, a louder and rather ordinary sounding 4cyl engine. And overall cheaper materials inside and out, although still excellent fit and finish. Given all these changes I don’t think paying $60k (what I paid) for a car like this is worth it. You can do much better with other cars in its class and/or price range. My most favorite things are probably some the improved tech and features, and the styling inside and out. Love the ambient lighting, soft materials, modern design, and exquisite exterior design. It looks both classy and modern. I get head turns and compliments quite a lot. And the technology is very seamless and helpful once you tailor everything in, and learn how it all works. Great car, if not a bit overpriced, and lacks some luxury characteristics that traditional luxury car buyers may still want. I wouldn’t say this is a true luxury car anymore, but rather just a premium and ordinary appliance.
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2023 Lexus Rx350h premium Plus
B,KUMAR, 12/12/2023
2023 Lexus RX 350 Premium Plus 4dr SUV AWD (2.4L 4cyl Turbo 8A)
13 of 16 people found this review helpful
TOO LOUD engine. It sounds like a tractor going up slight incline. Engine is so loud you cannot hear radio inside the car. Please test drive before purchasing. Not powerful at all. Merging into highway is very slow. Technology is great. Again 4 CYLINDER ENGINE IS TOO LOUD LIKE A TRACTOR.
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Smooth quiet ride, infotainment - terrible!
DavidPaulTX, 01/22/2023
2023 Lexus RX 350 Premium 4dr SUV (2.4L 4cyl Turbo 8A)
55 of 75 people found this review helpful
My wife and I purchased the vehicle a few days ago. At the dealer, they set up everything for us, but in my name. We had some issues, but we got it all working. Once we got the vehicle in our garage, we decide to start from scratch, reset everything and set it up my wife's profile as a primary - since she's the one who'd be using this vehicle. We wanted to set up two profiles, one for her, and one for me for the times when I'd be driving, and save the settings for each. We also wanted to disable things we thought were not every useful, such as the "Lexus puddle lamp" when we open the doors. A puddle lamp is useful, to display the word "Lexus" on the ground instead, probably not! As a FYI, I am a systems engineer for an MSP (I handle IT personally for many companies), so I have a pretty good understanding of IT. We both have android phones (I don't trust Apple, based on previous experience, and IOS doesn't provide the customization I need) Here is what happened: I downloaded the Lexus App on my wife's phone, reset the infotainment console, and set up the vehicle as hers. I paired her phone via bluetooth and got the Android App working as expected. I set up her favorite music (the Lexus has a good sound system), so she can listen to music as she drives, answer calls, etc. Everything worked as expected. I did notice that the display was a little slow to respond, but tolerable. One weirdness I noticed - you cannot make vehicle adjustments, such as seat position, lighting, etc, unless the engine is on. Also, some personal settings that my 2018 Corolla SE has (for example, to switch off the headlights when you open the door, change the color of the dashboard display, etc,) are not available. I would say that customization is there, but USEFUL customization is highly limited. IMHO, of course. I switched off the vehicle and went back into the house to take a break. I returned 5 minutes later and started up the SUV, to set up my profile. The vehicle display started up, and.. it just became a white screen! So I powered off, waited a bit, powered on again, and it came up. However, all the settings had reset; the profile I had spent half an hour building had disappeared and the profile had become "Guest". I reviewed the menus, found the profile again and attempted to change to it. The infotainment system asked me to pair again with the Lexus app, and set up a PIN, which I did. When I tried to change the profile, it said it didn't have an internet connection and refused to change from “Guest”! I decided to do a factory reset and start from scratch. When I went to the menu to do a factory reset, and clicked on it, nothing happened. I couldn't even do a factory reset! However, the bluetooth was still paired to my wife's phone and Android Auto worked (mostly) as designed. I also realized, like many folks have mentioned in various reviews, that the Lexus system is not very intuitive, and since my wife is not in IT, it'd be confusing for her. So we decided we'd just forget the profiles (which, admittedly, was not very useful, without adequate vehicle customization), and use Android Auto only. My wife likes the look of the Lexus, so we'll keep it, but RAV4 next time, which I'm told, works far better :-)
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Got rid of it after 14 months
MikeinVA, 08/19/2024
2023 Lexus RX 350 Luxury 4dr SUV AWD (2.4L 4cyl Turbo 8A)
4 of 4 people found this review helpful
I really wanted to like this car, and bought the RX350 AWD w/Luxury Package (every option). Long story short, it's a very odd car with some common build defects, an overly complicated infotainment system, and very poorly thought out cabin layout and controls. The good - the Mark Levinson stereo is great, and the seats are comfortable. The bad - paint quality was iffy at best on our car; lot's of debris/fisheyes in paint on hood at delivery which took multiple visits to finally correct, and the paint easily chips as if too much hardener was used or the primer coat and base coat aren't properly adhered to each other. Next was this ungodly sound that came from the right lower front at speeds above 65-70 mph; sounds like someone blowing across the top of a soda bottle. Car was taken in to dealership several times to investigate, but always "unable to duplicate". Sound was so loud and irritating that it woke my spouse up several times while taking on road trips, and I quit taking it on any long trips at highway speeds. Infotainment system is an embarrassment to Lexus/Toyota's reputation, and even a year+ later there have only been 2 software updates with only minimal improvements. Everything the driver needs access to is buried a layer or two deep in a touchscreen that controls nearly every aspect of the car. Horrendously designed and executed. And finally, for brevity, are the asinine door handles; you have to instruct any new passengers on how to use the door handles to get out of the car - you actually have to push and hold the handle to get out. Door handles are all electronic with no mechanical connection of any type to the locking system. In summation, really think before you buy this car - it may be long-term reliable (questionable with 4-cylinder turbo in such a heavy car), but drive it and sync your phone and try to navigate the infotainment system versus whatever car you have now. Then make a decision. I traded the Lexus and bought an X5 50e; couldn't be happier. Best of luck!
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