2025 Kia Telluride Consumer Reviews
Pricing
Bad Quality, Bad Service and the Warranty Stinks
We paid well over $50K for this vehicle. The first time that we took it to the TOUCHLESS car wash that we have been using for years, a piece of trim fell off when the blowers were drying it. Then Kia refused to repair it! We literally had the car for about 2 weeks when the trim fell off. It was six weeks before the dealer had an available appointment. When we took it in, the service rep called and told us that Kia wouldn't cover the damage, and to come get our car. She would not provide an explanation why it was not covered. We then opened a claim with Kia, which they said would be resolved within 48 hours. 48 hours later, we had heard nothing so we called. Customer rep said that our warranty case rep was unavailable, but that the claim had been denied because "it looks like you removed it yourself." Why would we do that?!?! She said the rep would call me. No one called. Instead, we received an email saying that our claim was "outside of the warranty." In my opinion, they are building these things too hastily in an effort to meet demand, and the result is a bad product with no service to back it up. We bought this in part because every review said the Telluride was essentially a luxury vehicle at a much lower price point. We have learned the hard way that you get what you pay for, both in quality and service. STAY AWAY!!! If we had to do it over, we'd either get a Toyota or Honda at this price point, or get an actual luxury car. Huge mistake.
Don't Do It!!!
This is my 3rd Telluride, I love the vehicle. The quality.... thats a different story. There is a huge difference in quality from 2020 to 2024. Let me begin: 1. Windshield: A rock hitting it and a small chip is understandable. Watching a small chip turn in to a crack from one end of the windshield to the other is not acceptable. This has happened to all three Tellurides I have owned and Kia takes no responsibility. Common problem. 2. Recalls: Why do I have to worry about my car catching fire from the drivers side seat motor? Why is there a possibility for my vehicle to shift into gear from park even if the vehicle is not on? Why is the trim around my windows flapping in the wind? Make an appointment they say. Appointment made....47 days away. So it's okay to force me to park my vehicle outside for a potential fire and hope my vehicle doesn't roll away for 47 days. The trim, I've been waiting for that over 4 months, we'll before it was a recall. The parking fix was to do a software update that puts the emergency brake on automatically when you park and it turns off automatically when put into gear. 3. Brake assist: I think I got whiplash from the break assist activating while I was backing up. May I mention there was absolutely nothing behind me. Common problem. Some people say it's happened to them while driving on the highway. Fuel Gauge: I'm still trying to figure this one out. Do I have gas or not. Warning says gas critically low, gas gauge looks as if I'm bone dry, distance until empty say 219. Driver Assist: Will get a warning, while driving, saying 3 different safety feature functions are limited because the camera is obscured. I guess something obscures all the cameras at the same time and it magically clears from all the cameras at the same time, 2 minutes later. Like I said, I love the vehicle, I love the space, I love the features, amenities and gadgets and that's where it ends. I never owned a Kia and never would have even considered buying one but I did because I have 2 toddlers in car seats and it offers everything I needed. Risking the safety of my family should be the last thing I have to worry about, especially from a vehicle that is at the top of all SUV safety rankings. They miss a key component in their reviews, real customer feedback. A vehicles breaks locking up while driving on a highway for no reason can cause accidents. Trim flapping in the wind can fly off. Drivers seat catching fire???? Car shifting in to drive while it's off??? I'm sorry, these things make this vehicle the worst vehicle as far as safety is concerned. It's gotta go!!!!
- Safety
Why did I ever buy a 2024 Telluride
My 2024 Telluride with less than 20,000 miles has already been to service for major issues multiple times. All the displays black out, intermittent loss of power,gas gauge does not work just shows dashes even on a full tank and 3 out of 5 times it will not start and has to be jump started. Dealership claims my car has a ghost but they are unable to repair it.
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- Technology
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- Reliability
- Value
Know Condenser Design Fault Issues!!
I purchased a 2024 Kia Telluride less than 3 weeks ago, the AC failed due to road debris damage. There is no protection for the condenser! The will not fix it with the cars bumper to bumper warranty. Also they are unable to provide a loaner car. This is an $1800-$2600 repair. Total scam. Do Not Buy this car or be prepared to get burned. This is a hazard to my young children.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Numerous problems
Besides all of the recalls there have been, they now have a faulty navigation system that I need to pay to get the update to fix it. Their system sends you on the wrong routes, and the route may change as you’re going adding hours to your trip. If their system is flawed, why am I paying for it to be fixed?