Used 2023 Kia Sorento Hybrid Consumer Reviews
Used Sorento Hybrid for sale
We have a limited number of reviews for the 2023 Sorento Hybrid, so we've included reviews for other years of the Sorento Hybrid since its last redesign.
Prestige line
6'6" Mike, 12/04/2022
2023 Kia Sorento Hybrid SX Prestige 4dr SUV AWD (1.6L 4cyl Turbo gas/electric hybrid 6A)
55 of 55 people found this review helpful
The safety features, lane assist, side cameras, top down 360 view, ventilated front seats, and overall smooth ride make this feel like a luxury vehicle in a more affordable price range. I'm 6'6" 290 pounds and have no problems fitting in this vehicle comfortably. Second and Third row seating flip down to unveil an incredibly massive cargo area capable of holding two or three full Costco cartloads of items. Cons: No sunglass holder. Vents don't seem sturdy enough for clip on accessories. Piano black interior finish areas retain fingerprints and scratches very easily.
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Like The Car, But Be Warned
James S., 11/30/2022
2022 Kia Sorento Hybrid S 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
127 of 130 people found this review helpful
I had driven a Hyundai Sonata hybrid for many years and loved the car. My wife was the pleased owner of a Kia, so when I saw a 2022 Sorento hybrid become available at a relatively good price, I decided to make the switch from my Sonata. The Sorento hybrid is an impressive vehicle. Despite the reports from some owners of disappointing fuel economy, I have been getting 40 MPG. Amazingly enough, that is even better than the mileage my Sorento hybrid had afforded, despite the Sorento being a larger vehicle. The gas station trips will be few and far between. The Sorento is also equipped with numerous interesting technological features. There are even two levels of lane-assist driving. Not something that I have elected to use, but it might come in handy for those wishing to take a cat nap while driving. I am pleased with the ride quality, and the six passenger seating comes in handy with the grandkids (though I would have preferred seven passenger bench seating). Now for the caveat. On my fifth day of ownership, I repeatedly tried to start the car without success. The interior lights worked, but the car was otherwise as dead as a doornail. I wound up contacting the Kia road service that was part of the warranty, fearing wisely that the car might ultimately have to be towed all the way to a Kia dealership. After the usual two hour wait, a tow truck did arrive. The driver tried, also without success, to jump start the car, then tried to shift the car to neutral so that it could be towed in the normal fashion. That brings us to the first major issue. The car was designed with an unusual rotary shift dial on the center console. Without power, there is no way to shift the car to neutral. Normally, such a vehicle will also be equipped with a "shift lock release" somewhere on the console or dash to compensate for this and to allow an emergency shift to neutral. But as far as anyone can tell (and that includes the local Kia dealers and the national Kia road service personnel), this car lacks that feature. That is a very fundamental design problem. To return to the narrative, the first tow driver departed and informed me that he had called for a second truck to come out. Well, after waiting another two hours, that second driver appeared and simply went through the same futile motions. I was then promised a third truck that would be properly equipped to deal with the issue. That truck did not arrive until late the following morning. The driver had to employ a wheel lift and dollies to transport the car to the dealership. Needless to say, most tow trucks do not come equipped with these mechanisms. The bottom line is that it was almost 24 hours before the car was to get to the Kia service center. But that was just the start of the odyssey. The dealership was initially unable to figure out the source of the problem. They admitted that the hybrid was so new that they were not really familiar with the technology of the vehicle. They had to coordinate for several days with engineers at Kia central headquarters before diagnosing the issue as a defective starter button. So that should be quickly rectifiable, right? Wrong. I was told that it would take around 5 business days to get a new switch! That is a clear indication that certain essential parts for this car are not being stocked regionally. But even so, one would think that the equipment would be sent for overnight delivery as a simple courtesy for Kia customers. Well, apparently not. As it turned out, it took nine days for the item to arrive. In total, I was without the Sorento for a couple of days short of three weeks. The one saving grace is that after about a week without the vehicle, the dealership provided a rental car through Enterprise. Without that, I would have been beside myself. Was this untoward experience an extraordinary occurrence? Probably. As I mentioned, I am otherwise impressed with the vehicle. But potential buyers should at least be aware of the issues I encountered.
2023 Kia Sorento Hybrid for sale near you
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- SX Prestige 4dr SUVMSRP: $36,590146 mi away
- EX 4dr SUVMSRP: $27,990494 mi away
- EX 4dr SUVMSRP: $31,898382 mi away
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WOW!! Great mileage
Grampa, North Hampton,NH, 08/17/2023
2023 Kia Sorento Hybrid SX Prestige 4dr SUV AWD (1.6L 4cyl Turbo gas/electric hybrid 6A)
22 of 22 people found this review helpful
The Kia Sorento hybrid is full of so many features that we continue to be amazed. What amazed us most was the incredible mileage for the first 500 miles in Eco mode----an astounding 39.3 mpg, which was much more than we expected.
Gas saving replacement!
J. Anderson, 09/12/2022
2022 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
20 of 20 people found this review helpful
I have had this vehicle almost 1 year. Compared to the Sienna I traded in I get incredible gas mileage, just about double. This is the first car we bought that has some of the modern driver enhancements, lane keeping assist, automated cruise control, along with the rear cross vehicle alert and the back up camera. I wish it had a little more cargo capacity, but overall we rarely have more than 4 people, so we usually leave the third seat folded for trips to Costco. The acceleration is excellent, I don’t any fast 0 to 60 times but make no mistake, this vehicle is capable on the street and on the highway. Overall one of the best vehicles we have ever purchased.
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Close to great, few major flaws
Polaris , 08/07/2024
2023 Kia Sorento Hybrid EX 4dr SUV AWD (1.6L 4cyl Turbo gas/electric hybrid 6A)
14 of 14 people found this review helpful
Transitioned to this from a 16' Nissan Rogue. When vehicle shopping I wanted: -AWD -Hybrid -able to tow 2k -third row -drive safety tech (lane keep assist, adaptive cruise, emergency braking) That wish list eliminated almost all three row SUVs on the market as many three row SUVs are not hybrid models or are markedly more expensive than a Sorento EX hybrid. I drive 600 miles a week mostly interstate. Complaints, Kia, large Kia dealer -had obnoxious passenger wind noise at highway speeds... Dealer I bought it from was useless, small local dealer changed entire passenger door seal -steering wheel squeaking/squealing, dealer changed gasket and then replaced entire steering column-issue resolved -different passenger side wind noise noted when AC external air flow option on ... Incredibly annoying. Was in shop 5-6 times for this, claim started with Kia and Kia engineers also could not figure it out. Filed lemon law claim and was denied as the car was still "drivable" All of this happened the first 20,000 miles of owning. Had this car in the shop more than my last three vehicles combined. All was covered under warranty but incredible inconvenient to be without the car for probably 20 days total in first few months of owning. Passenger AC noise occurs ~5% of the time at highway speed and stops if using air recirc option. THE GOOD: This thing is like a Swiss army knife -34 mpg average on interstate (currently 31k miles), better than that in town -towing is impressive. I have towed a snowmobile, separately a 1,000 pound Polaris ranger on a two place aluminum trailer without issues -third row is great for hauling more folks around for short trips -drive assist tech GREATLY reduces drive fatigue especially if you drive a lot . Has also prevented an accident or two -tech overall and standard options are superior to really any other vehicle at this price point CONS: -The steering column, the AC noise, Kia corporate being terrible to work with -third row not comfy for long trips -third row and back of car don't have air vents that you would get in a telluride, traverse, palisade If I could go back I would have test driven mine on the interstate for 15 minutes and realized I needed to pick another Sorento hybrid that wasn't this one. Recently ive been 10,000 miles with zero issues, no shop visits aside from oil change. Great gas mileage, AWD is great, towing capacity, driving tech and seating for 8. I was between this and a Telluride S, which were of similar cost. The telluride S does not have the level of interior luxury as the Sorento EX and the mpg is notably worse. Hopefully Kia can work some of the kinks out, but for most folks who won't regularly haul more than 4 people or tow heavy loads (over 1,500 pounds) this is probably a better option for most than a telluride, palisade. Separately, I think every single family member/friend who has ridden in the Sorento has commented on how nice it looks, comfy, quiet.
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