Used 2015 Jeep Cherokee Consumer Reviews
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Great vehicle
My 2015 Cherokee has 111,000 on it now. Love it and will buy another. Beware of negative reviews about transmission. They had to get proper programming, Once that is done they are smooth as silk. I have the 3.2 V6
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This is the WORST car ever made!
DO NOT BUY THIS CAR WHATEVER YOU DO! This car has been nothing but a heart and headache. It is absolutely terrible. Purchased car in the summer of '15 brand new (less than 35 miles) and just recently traded it in (with a little over 26k). If I could give this car negative stars I would. This is a death trap on wheels. While driving this car it literally completely shut off in the middle of the road. I was driving up a steep hill and around a bend. The engine completely shut off and the check engine light came on. I'm so very lucky to not have been hit. After getting car going again (which was a miracle itself) I made it back to my destination. I was 3.5 hours away from home. I attempted to drive it home to have it serviced. It made it less than 15 miles up the road before AGAIN having the engine completely shut off, in the middle of an intersection. $300 and tow to get it to a dealership anywhere close to home. It spent three days in the shop and one long commute to pick up my "fixed" car that wouldn't shift out of park. I've lost so much money on this having to trade it in. In just a year and a half it's worth almost HALF of what it was purchased for. I will never ever buy another jeep the rest of my god given days. This car is not worth a stick of gum. If you care about your safety and the safety of others on the road, I wouldn't even look at this car! IT IS TERRIBLE!!! It's the very definition of a lemon!!
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Do not buy this Jeep!
The sales person was informed on the phone and in person several times that I did not want a 4 cyl vehicle. I was under the impression for a year that I was driving a 6 cyl with little to no pick up and a bad transmission. I only found out from the service department when I picked up the vehicle from one of numerous visits to the service department that they thought it drove ok for a 4 cylinder. I was stunned. I pulled out the window sticker to check and it doesn't indicate if the vehicle is a 4 or 6 cylinder vehicle at all. My fault for trusting the sales person. I am stuck with a 4 cylinder Jeep Cherokee with major transmission issues, at 22K miles the struts went up as well as the thermostat, the lift gate has come down on my head twice and does not sense that anything is in the way (It's a good thing a small child wasn't under it) once it almost trapped me between it and the bumper, I just realized today why the heat doesn't work in the car when I reached behind me to grab something off the floor and noticed that while I have warm air blowing in front, ice cold air is blowing on the floor in the back. I don't even know what else there is to say at this point. My next call is to the General Manager and then to Chrysler. Update 1/4/2018- and the saga continues with this vehicle. Chrysler replaced the transmission and when I picked the car up from the dealership I drove the car to a friend's house. When we got back in the car and I put the car in drive and stepped on the gas, the car went in reverse. We both looked at the shifter to see what gear it was in and sure enough it was in drive. In addition to this issue, on 4 occasions while accelerating from a stopped position, the engine will stop pulling the vehicle. The RPM reading 4-5K rpms and the car is drifting to a stop. Chrysler says they cannot recreate the problem. The car will engage after coming to a full stop and start accelerating again. The owner of the dealership recommended that I trade the car in and take the loss because there are problems with all 2014 and 2015 models and as of the date of our conversation, they weren't having the same issues with the 2016 models. The service manager put in writing that this was not a safe system. When I asked him if he would let his wife drive the car, he said absolutely not. Now I am in litigation with Chrysler and Don Whites over the car. The newest problem that just started 2 weeks ago-water started pouring in through the overhead light.
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Kicking myself in the butt
Transmission is horrible - software updates can't correct the problem and it's ongoing. The Jeep learns driver's driving habits - I drive country, freeway and city to and from the work - Jeep doesn't know how to function. It's been in the shop 5 times the past 3 months and service says "it's normal" or "can't duplicate the problem". Transmission seems to maintain a high gear when slowing. When accelerating, there is hesitation and the Jeep lunges. Crash waiting to happen. Interior of Jeep is nicely set up. Only complaint would be to move the BRIGHT LIGHT indicator from behind the RPM'S (which hides the indicator while maintaining 1500-1750 RPMs.
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Garbage. Buy another brand.
Have my 2015 Chrokee for a year and a half. Always in the shop. Dashboard is like a Christmas tree. Dealers don't know how to fix it. Chrysler will not exchange car. Want me to bring it back a fourth time. Jeep customer care blames dealer, dealer blames customer care which won't authorize more costly repair. This is my forth Chrysler vehicle and my last. [contact info removed]
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