2023 INFINITI QX60 Consumer Reviews
Pricing
PURE - $50,395 MSRP
Edmunds suggests you pay
$43,080QX60 leather stretches and wrinkles
Houston, 04/12/2023
2023 INFINITI QX60 PURE 4dr SUV (3.5L 6cyl 9A)
32 of 33 people found this review helpful
My QX60 2023 also has a poor quality leather. It stretches and wrinkles remarkably after just 3,000 miles. My dealership replaced it with a new leather but they could not make it flat. The new leather still has big waves and wrinkles on the surface. They refused to repair it further. What should I do?
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Run far away
Scahail, 11/16/2023
2023 INFINITI QX60 SENSORY 4dr SUV AWD (3.5L 6cyl 9A)
30 of 31 people found this review helpful
I bought a new QX60 in august of 2022. It has been nothing but a nightmare since the very beginning. When I first bought it, it began malfunctioning in numerous ways and I brought it in repeatedly with dozens of videos of proof of the car malfunctioning. Since they “couldn’t duplicate” the issue they refused to do anything about it other than check that the software is up to date. I even brought it in clearly malfunctioning at one point, but my service advisor conveniently forgot about that. Now, over a year later, it has been in the shop countless times for a total of months at this point. They have replaced, according to my repair records, at least 17000$ worth of things that were covered under warranty but my car is now malfunctioning worse than ever. They FINALLY agreed to repurchase it, after months and months of gaslighting. Even blaming a CHARGING CABLE plugged into the back seat of my car for all of my problems at one point. The problem is, they are inaccurately applying my states lemon law and not properly acknowledging when my car qualified as a lemon. They are trying to not acknowledge or reimburse me for all of the time my car has had problems, stating that all of the times I brought it in from the beginning don’t count because they didn’t actually do a repair, even though I was BEGGING them to fix it. Infiniti is claiming my car just now qualifies as a lemon, ignoring my repeated attempts from the beginning to try to get my car fixed. My dealership even falsified my service records for one of my visits, masking a repair attempt that would have qualified it as a lemon sooner. Infiniti is claiming that they don’t have to reimburse me for nearly as much as if they properly followed the laws set forth by my state. They are trying to cheat me out of as much as 14,000$. Be very weary of this company. Save yourself the headache and avoid these cars at all cost, especially the QX60.
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Liked the car for the first 2000 miles BUT
Harry V., 01/29/2023
2023 INFINITI QX60 AUTOGRAPH 4dr SUV AWD (3.5L 6cyl 9A)
33 of 35 people found this review helpful
We liked all the amenities and styling the new qx 60 offers but it came to an abrupt halt. The front heated seat do not get hot; Luke warm at best. The dealer looked at it and there is no fix at this time.Secondly the wireless charger does not operate properly. It was reported to dealer (with video proof) and was told we can not duplicate the problem. Third the TPMS does not work as any other vehicle on the market. I had a FLAT tire and the TPMS lamp didn’t illuminate (with video proof again); told by dealer you have to drive at 25MPH for it to register. Fourth the radio screen went black. The dealer updated firmware and so far so good on that problem. #INFINITI -do not buy!!! Service after sale is a complete joke.
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Rattled at my QX60
QX60 Help, 06/15/2023
2023 INFINITI QX60 SENSORY 4dr SUV AWD (3.5L 6cyl 9A)
12 of 12 people found this review helpful
I thought buying a luxury vehicle meant a quiet smooth ride. The headliner/sunroof has a rattle like a tin can right above the driver's head. Infiniti Service Dept has looked at it several times and kept the vehicle for 2 weeks. The rattle is still present and the fix continues to elude Infiniti Service Techs. If I apply slight pressure with my hand to the headliner the rattle stops. We also just received a recall notice about the seats breaking at the weld in the event of a collision.
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Disappointing
Hodges, 03/11/2024
2023 INFINITI QX60 SENSORY 4dr SUV (3.5L 6cyl 9A)
9 of 9 people found this review helpful
The car is very comfortable and handles the road well. Smooth Transmission and good acceleration and a comfortable cabin with front massaging seats for the longer drives. Where it completely misses the mark is the sound system and electronics.. peak sound using surround effects of all speakers is only available with Apple Car Play which doesn’t connect on a continuous basis.. there are days where I have no sound for up to 30 minutes. Says no devices connected yet you can see the song highlighted and the progress bar clearly moving.. electronics, great option but they keep going out.. heads up display disappeared, tire pressure monitoring worked then went out.. auto wipers work some days out others, locks work but have had days where it will only open using the key fob.. owned it three months and it’s been in the shop 4 times.. never had these issues with previous QX60. Quality has diminished without question.
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