Recall and TSB - 2011 Hyundai Sonata Long-Term Road Test

2011 Hyundai Sonata Long-Term Road Test

2011 Hyundai Sonata: Recall and TSB

September 23, 2010

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Last week we started having trouble with the key in our 2011 Hyundai Sonata. It had a tendency to stick in the ignition. So we dropped it off at Cormier Hyundai.

Our advisor, Steve, made us feel like he cared about fixing the problem. It was refreshing. Take our word for it, this is a rare quality in service advisors nowadays. He called to explain the issue with our car, "There was a TSB issued to address your problem. The shifter lever assembly experiences an internal failure. We actually don't repair them here. We remove and replace the entire assembly. I can get the parts sent overnight, but that means we have to hang on to your car overnight."

As promised, early the next afternoon our phone rang, "Your car is ready. We completed the TSB. And we also performed a recall (Campaign 097) that was just issued yesterday. It involves inspecting and retorquing the steering column shaft bolt. So when you get a recall notice issued in the mail for this, you can disregard it. We've already done the work."

Maybe this dealership wasn't very busy. Maybe these problems were quick-fixes. Maybe Steve was on top of his game. No matter how you slice it, this was a great service experience. I wish they were all so easy.

Days out of Service: 1

Total Cost: $0

Mike Schmidt, Vehicle Testing Manager @ 6,606 miles


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