2024 Genesis GV80 Consumer Reviews
Pricing
excellent car - luxury, handling, quality
Test drove Audi Q8 and BMW. Fairly comparable. Luxury bells and whistles within Genesis far outweigh the other 2 competitors. Also, $10-$25K cheaper with more options was a deal breaker for me. I consistently get 22mpg even with city driving (I drive in eco mode) so not bad at all. Highly recommend! Can't beat the warranty also
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Genesis should be ashamed
Over the last 12 months my GV80 has been in the dealership for repair now for the 4th time and 5 months and counting. There are severe computer/electrical/engine problems - actually nobody knows what the problem is - they just keep replacing parts. The first time all the warning lights for EVERYTHING just started going off and the dash would go black. After 2 repair tries and 12 weeks in the dealership they replaced the cluster (resetting mileage to zero). The car then seemed fine for a few months and then it started again. This time the warning lights went crazy again, but also the car started bucking and shutting down randomly while driving. Back to the dealership for another 7 weeks. That resulted in a replaced actuator. It ran fine for 2 more months, then the warning lights started going crazy again and the engine light is on. It is back at the dealership again for who knows how long. They clearly have no idea how to fix it. Genesis Canada will do nothing about it except to say they are working hard to fix it. I think it is clear they can’t fix it. As there are no lemon laws in Canada, they just completely disregard the responsibility that they should have for the customer. To trade it in will result in a huge loss to me due to all the issues, as well as passing the buck to a new unsuspecting buyer. Genesis needs to stand by their product but clearly they do not care.
GV80 PRESTIGE IMMOBILIZED FOR 369 DAYS!
A real CATASTROPHIC GENESIS GV80 consumer experience. Genesis motor america, hyundai national customer service, bbb autoline did not help me: there were only trying to force me to accept the repurchase instead of a full replacement of the lemon vehicle (not to my benefice). Hyundai’s attorney made false accusations trying to dismiss the claim: genesis motor america, llc (gma/hma) does definitely not stand behind they consumers! Same with sedgwick (third party in charge of the claim on behalf of hma/gma): dispute the provision of the lemon law (florida statutes chapter 681), they are trying to only accept the repurchase instead of replacement. Huge waste of money (in my case) to accept a repurchase instead of replacement. I have Safety Issues with my 2021 GV80 PRESTIGE: • Battery runs out of charge within one day without any rational reason (i.e., no lights, no alarm, no equipment in use) which put me at risk since the car would stop at any time without any warning. • Then, the Genesis Connected Services will sent alert messages every three (3) minutes for minor events (e.g., washer fluid low, window open, door unlocked…). Those same two problems were reproduced at HYUNDAI RICK CASE DAVIE FL – Official Agent even after two GENESIS FIELD SERVICE ENGINEERS changed the following parts (between May 203 and August 2023): i. JUNCTION BOX ASSY (Ref. 91950-T6032): The junction box assemble is the main fuse box on the driver’s side under the dash. ii. JUNCTION BLOCK-SUB (Ref. 91957-T6500): The junction box sub assembly is the fuse box location in the rear of the vehicle on the driver’s side. iii. AUDIO UNIT (Ref. 96560-T6600): The radio and navigation unit. iv. EXTERNAL AMP ASSY (Ref. 96370-T6700): The power amplifier for the audio unit. Timeline: On 04.20.2023, 04.21.2023 and 05.11.2023, my SUV (2021 GV80 3.5T Prestige, V6, AWD) was dropped at GENESIS official agent facility (RICK CASE DAVIE, FL) to be inspected and repaired based on the non-conformities described above. On 08.25.2023, BBB AUTOLINE ARBITRATION rules for a REPLACEMENT that manufacturer (GMA) refused to execute. Only unlawfully accept a REPURCHASE procedure (CONSUMER is loosing money on such offer). On 01.17.2024, after arbitration, FLORIDA ATTORNEY GENERAL BOARD (AG) ordered to manufacturer (GMA) to provide a REPLACEMENT vehicle. The 40-day notice ended on 03.04.2024: The manufacturer still did comply with the order, and did not provide any replacement. FYI: Manufacturer did not appeal any of the arbitration decisions (BBB AUTOLINE& FL STATE ATTORNEY GENERAL). On 03.03.2024, MANUFACTURER (GMA) failed to provide REPLACEMENT vehicle. As today (05.13.2024), MANUFACTURER is in the process to provide me with a new 2024 GV80 but GMA is in violation of AG BOARD ORDER for 72 consecutive days. Based on applicable law (Florida Statutes Chapter 681) GMA is potentially subject of fines for each days being behind schedule. On 03.14.2024, I reported this claim to the NHTSA: Claim #11577476. My Lemon Car vehicle (subject of this claim) is still immobilized at the official agent (RICK CASE DAVIE, FL) since May 05, 2023, totalizing today, 369 days, without getting any loaner of replacement as clearly requested since May 30, 2023 when I filled my initial claim with the MANUFACTURER (GMA). PS: If I had accepted a REPURCHASE, I would have lost a lot of money. This is probably why MANUFACTURER is trying to corn its CONSUMERS with a REPURCHASE deal which is not to CONSUMER advantage. Hoping this will help you to make a decision. Do not give up: The Lemon Law is on CONSUMER side. If you are consistent and methodological, you do not need to hire anybody to represent you. Just follow the guidelines of the LEMON LAW procedure of the State where you file your claim. In Florida, it is just a form to complete and some documents to provide about the issue(s).
Regretting this purchase...
Bought a 2024 GV 80 less than 90 days ago. The AC has gone out already on a brand new car. To make matters worse, the service department does not have service appointments for weeks. My husband has called several times and was told someone would contact us. We have yet to receive a call. He was also told this is a common problem for this model. This customer service does not match the car price tag. Do yourself a favor stick with Mercedes! You'll receive much better customer service. I'm so disappointed.
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Technology system has been inoperable for a month
My connected service has been updating and inoperable for over a month. I have contacted customer service on numerous occasions, and also took it to the dealership for repair, and no one can fix it. My valet parking, location finder, red light camera alert, automatic rear door opener, navigation system, road side assistance, everything affiliated with connected services isn’t working and Genesis don’t know how to correct the issue. I am so exhausted fighting with them. The problem has been escalated to the engineer department but no one can figure out what’s wrong. A $70,000 SUV and the manufacturer doesn’t know what they are doing. I’m disgusted.
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