Bought the car used from the person who drove it off the lot new. It had been maintained exceptionally well. Started lunging in reverse about 5 months after we got it. A few weeks later I got in the car and it was making a horrid sound, felt like I was trying to drive in first and it was dragging. First part needed isn't available anymore. Mechanic - rightfully so - doesn't want to buy a used or reconditioned transmission as it seems to be such a chronic issue with these cars - so Ford and their service department will be getting $6000 to replace the bloody thing. That's more than half what we owe on the car. I'm absolutely sick about it. I have never had such a money pit.
I'm one of those people who will not (typically) consider purchasing an American car. I normally buy Honda's. However, with the price of a base model Honda Pilot selling for over $28,000, I did my homework and found a LOADED Freestyle for about the same money. What a nice car! It has everything we were looking for (3rd row seating, dvd player, leather, etc.) without having to purchase a large SUV or a minivan. We love this vehicle! My only complaint is the fact that the roof rails are not made to hold anything; they are there simply there for aesthetic value. Basically, the roof rails are unable to accommodate a roof luggage/cargo carrier.
This WAS a great family car. Everyone loved taking trips in it either down the road or across the state. The interior isn't the most fashionable, but it's comfortable and easy to clean. That was until the "bulletproof" CVT went out. No problems at all up until this point, but now one MAJOR problem offsets everything else that didn't go wrong. What's worse, everyone I've spoken to who either owns or fixes these has had the SAME PROBLEM! Shouldn't America's only real car company step up and do the right thing?!? Where's the recall?
Up until five years ago I had not purchased an American car in more than 15 years. For me, the quality of Honda's automobiles cannot be matched. Having said that, 5 years ago I decided to give Ford a shot due to all of the press stating that "Ford was back" and the quality of their vehicles had improved. Not! I have had nothing but problems with my Freestyle since buying it new in 2006. Crappy brakes, CVT transmission problems, throttle body problems, etc. My first bad experience happended while on vacation more than 1,000 miles from home when it broke down while we were on the expressway. And in my experiences, the Ford dealers service centers are the worst in the industry.
Our 2006 Freestlye had 65,000 miles on it. Just paid it off. Transmission died without any warning. Dead in the middle of the street. Called the dealer, they said that they don't make that transmission anymore so they would have to find a rebuilt one. and it will cost $7,000+! We thought that was a bit high, so we called around and every place told us the same or that they wouldn't even attempt it. Great. Talked to Ford and they offered to pay for $3,000 of the repair cost. Still a very expensive fix for a car with only 65,000 miles. They warrantied the transmission for another 50,000 miles. But we sold it within a few months since I was too paranoid to drive it very far from home.