2015 Ford F-150: Leisurely Oil Leak Repair
by Josh Jacquot, Senior Editor on December 17, 2015
The text was to the point: "Your truck is leaking oil."
And by "your truck" my wife meant the Edmunds' 2015 Ford F-150. She had discovered a puddle in the driveway after I left. So I checked underneath and, sure enough, the bottom of the truck was covered in the undeniable, messy truth.
This is where it began.
I delivered the truck to Ford of Orange, in Orange, Calif. the following morning (a Wednesday) where Edgar Barron received it and informed me that they were backed up and that they likely wouldn't get to it until the next day. He also told me that another service advisor, Joel Angulo, would handle the follow-up on the repair.
Most of Thursday came and went with no call. At the end of the day I called Joel for an update. He said they hadn't looked at the truck yet and said that it would be Friday before the problem was diagnosed. He promised to call when he had an update.
By Friday afternoon it was clear that the truck wouldn't be back for the weekend.
I hadn't heard anything so I called and talked to Jason Godbey (Joel wasn't there). Jason said they still hadn't diagnosed the truck and that it would be Saturday at the earliest before that happened. The delays were becoming tiresome and I said so. Jason volunteered a loaner vehicle which I picked up that evening.
The next day, Saturday, Demitra Lopez in the service department called and told me they had diagnosed the problem as a leaking turbo oil supply line. She said they didn't have the part in stock and that it was back-ordered. Despite this, she said, it would probably arrive on Tuesday.
On Tuesday, Joel called to say they had the part and that the truck would be ready the next day. And on Wednesday he called again to tell me it was finished.
A little perspective: The F-150 is the best-selling vehicle in North America. Has been for years. It's not as if we're trying to repair a Yugo here. It took a week to complete a warranty repair on the most popular vehicle sold on this continent, at a dealer located in the highest-volume region of that market.
From a customer perspective, there's something wrong with that. But it wasn't over yet.
When I got to the dealer the following evening, the paperwork was quick and since this was a warranty repair, there was no charge to us. As soon as I climbed into the truck, though, it was clear that something wasn't right. The truck jumped as I touched the throttle and then bucked around when I began the first turn through the parking lot. A quick scan of the controls told me it was in low-range four-wheel drive. I switched it to two-wheel drive and turned around to talk to Joel.
Joel had no real explanation for this goof and apologized profusely. My concern was that the truck had been driven that way for a meaningful distance on the pavement, which would likely damage its transfer case. No damage was apparent, but this led to further conversation on the nature of the delayed repair.
According to Joel, the dealership employs two techs capable of working on the F-150. When our truck arrived, one of them was unavailable, hence the backup. After driving the truck for six days, there's no obvious damage from the four-low mishap.
Bottom line? Seven days to repair an oil leak under warranty.
Josh Jacquot, Senior Editor