Used 2023 Chrysler Pacifica Consumer Reviews
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We have a limited number of reviews for the 2023 Pacifica, so we've included reviews for other years of the Pacifica since its last redesign.
It's not us, Call Chrysler!
Mad Dad, 05/17/2022
2022 Chrysler Pacifica Limited 4dr Minivan AWD (3.6L 6cyl 9A)
53 of 61 people found this review helpful
My entertainment system has never worked on my 2022 pacifica. Lots of online forums with unhappy customers with same issue. We're commonly told by the dealers "we cannot repair, it's a Chrysler software issue IN WORK"....6 months later still waiting. Until all the bugs are worked out, I don't recommend purchasing a partially operating Pacifica.
Nothing but problems, Brakes caught fire at 13k
RGray, 01/06/2023
2022 Chrysler Pacifica Touring L 4dr Minivan (3.6L 6cyl 9A)
53 of 62 people found this review helpful
bought this 22 Pacifica in 6 of 2022. Before we drove off the lot we had issues with the stereo not connecting to Bluetooth and freezing. They noted this and we left. The stereo continued to freeze, glitch, lock us out of it with no rear climate control options. We took it to the dealer 3 times for this issue and finally after 10 days in the shop they determined it needed a new stereo. That was 10/2022. This still hasn’t been fixed. 8/2022 we took it in as the front doors were both sagging and had to go to the body shop to be realigned. 8/2022 sliding doors work 50% of the time. 8/2022 ceiling vent fell out hitting my daughter. 9/2022 noticed an annoying rattle in the dash, and back hatch began slamming when closing. The dealer couldn’t find the rattle and said they ordered the strut for the rear door as they believe it has failed. (Still not repaired) 9/2022 with about 7,000 miles I noticed a vibration in the brake pedal, almost like the rotors were warped. Took it in, tech couldn’t simulate the problem, told it was nothing. 1/23 the brakes got bad. Horrible vibration. I called the dealership to set up and appointment. When I got home from the grocery store my brakes were on FIRE! I had Chrysler tow it to the dealer. (13,000 miles) To add the last nail in the coffin, the dealer called me the next day and told me the vehicle was side swiped in the back lot. 🫣 As of 11/2022 I had an attorney start a lemon case against Chrysler, to this day 1/2023 they still haven’t responded. I am beyond frustrated. I can’t even put my family back into that vehicle. That’s a major safety concern, what does Chrysler do? Absolutely nothing. I know I’m not alone, they are hiding the real numbers.
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2023 Chrysler Pacifica for sale near you
3 of 288 listings
- Touring L Passenger MinivanMSRP: $23,4994 mi away
- Touring L Passenger MinivanMSRP: $22,9994 mi away
- Touring L Passenger MinivanMSRP: $22,9994 mi away
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Horrible product and engineering
Unhappy in Texas, 08/28/2022
2022 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
52 of 62 people found this review helpful
Pros Good electronics , spacious interior - drives well Cons Service charging error Internal transmission failure Vehicle stalls in middle of the road and Chrysler Engineers cannot find cause - 24K miles under warranty
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Fire Risk
SCT, 04/18/2022
2022 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
54 of 65 people found this review helpful
We have had so many issues with this minivan. Since purchasing we have needed to be towed twice because the computer detected an issue with the hybrid battery. After having the hybrid battery replaced (which required us to go 2 weeks without the vehicle), now we have had 2 separate recalls due to a fire risk. The latest still has no fix, so we are unable to plug in the vehicle or park it near buildings or other cars. This recall has been open for more than two months now with no update from Chrysler. Stay away from this vehicle!
Batter AND gas tank issues
Maggie H. , 10/13/2022
2022 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
18 of 21 people found this review helpful
I will begin by saying that I really want to love my minivan. I love the look of it and I love the features. But I cannot stand Chrysler and we have had one issue after another. For the last eight months the battery has been under recall. We were never informed by Chrysler that our battery was a fire hazard. I learned myself by seeing an article online. At the time I had spoken with the dealership and had the car in several times, as we were currently experiencing major gas tank issues. No one ever mentioned the recall. With gas prices what they were this summer, having a “hybrid vehicle” where the company was asking you not to use the hybrid feature was infuriating. For the last ten months our car has been having issues with the gas tank sensor. We can add about 50 cents of gas at a time, with the tank constantly sending the signal the tank is full, no matter how empty. Sometimes the pressure builds up to where the gas just shoots back out at you. We have had it in the dealership at least eight times with three attempts at fixing it. It’s still broken. The gas tank button doesn’t work either. So this summer we were left with a hybrid car that would barely take on gas, but also might start on fire if you plug it in. Great! After eight months of this, last month Chrysler finally called and offered me a $250 gift card. It would be available in a few days. I thought to myself “that’s the least they could do!” Shocker. The gift card never arrived. After calling every day for weeks, I finally received a call back telling me there is “a glitch in the system“ and the card will eventually come, though they couldn’t/wouldn’t give me any timeline. After everything we have been through with this vehicle, it was the icing on the cake and beyond insulting to be offered such a measly amount of money and then have the money never arrive. Stay away from this company. Their customer service is horrible. They are doing absolutely nothing to solve these issues. I finally received a letter in the mail sharing the February recall and informing me that there was a fix available. If I had not found the article myself, I would have been driving around this entire time never knowing that my battery was at risk of fire. I love the look of this car and I wanted this to be a vehicle that lasted us through the years. Unfortunately it has been nothing but trouble.
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