Used 2021 Chrysler Pacifica Consumer Reviews
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Chirping Noise issue - Not reliable car/company
D Vora, 04/15/2021
2021 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
139 of 148 people found this review helpful
I have a 2021 Pacifica hybrid which is less than 30 days old and has 206 miles but makes chirping noise when I drive over 30 mph. It's very annoying, and the dealership admits the noise by stating, "verified that there is a small noise between 30 MPH and 60 MPH that is constant.", but the Chrysler (FCA) field technician denies abnormality by the statement below; "FTA test drove and evaluate this vehicle and compared to multiple hybrids. The tech advisor stated there are no abnormal noises in this vehicle, and there is nothing out of normal parameters. No further action required". Several other Pacifica hybrids make similar noises doesn't make noise normal. The critical point to note here is not all 2021 hybrid Pacifica makes the noise. My relative purchased the same car in the Bay area in March 2021, and that car doesn't make the chirping noise. Also, I test drive another 2021 Pacifica hybrid at a different dealership where the car was not making the chirping noise. My car was in Chrysler shop on day six from my purchase date at 56 miles odometer reading for ten days. They didn't resolve the above issue by saying noise is not abnormal as other Pacifica hybrid make the same noise. I strongly suggest an extended test drive before buying the car. I tried to return the vehicle on the third day at 56 miles when I realized that the noise is a fault and not a hybrid noise as to how the dealer sold it to me, but the dealer or FCA both refused. FCA is not reliable as the dealer admits the noise, but the FCA technician just approves the noise as few other (not all) cars make a similar noise. I do not get a peaceful ride due to this chirping noise. I am also concerned about some mechanical or electrical issue developing, which nobody is able to detect at this point. I can share the video clip of the noise issue if you are interested. I am not sure if this noise's root cause will develop any mechanical problem or not, and I am frustrated that a brand new car with hefty price tag has a fault, and FCA and their designers are not doing anything about it.
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So many repairs!
Jennifer, 03/02/2022
2021 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A)
14 of 14 people found this review helpful
I tried to fight FCA and get a new minivan because this one has had nothing but problems and glitchy software at the first few hundred miles but no luck! They are promising some magical software update that I’ve been waiting on for now 6 months and the crickets are still chirping, nothing! I’ve had this car in the shop 7 times now. Trunk failed to close (recall), uconnect problems, AC control problems, back up camera stopped working (I’m now staring at a blue screen), steering wheel lights/controls stopped working, radio controls stop working at times, and much more. How this car wasn’t classified as a lemon, I don’t know. But I will continue to document and fight FCA because this vehicle should never have made it to the shelves. I go out of the way to tell all my mom friends not to purchase this Minivan, especially since they want to be [non-permissible content removed] and not refund me. They need to do the right thing and refund the lemons! Yes, it’s covered under warranty, but is it HIGHLY inconvenient to continually bring it to the shop and trade our car seats…also yes. It makes me so furious that I have to deal with this while my husband is deployed, nothing but added stress. Zero stars if I could. I would love the van if it worked.
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Dog rated A+!
PacificaDog, 03/27/2022
2021 Chrysler Pacifica Touring L 4dr Minivan AWD (3.6L 6cyl 9A)
14 of 14 people found this review helpful
We have a 2018 FWD Pacifica and a 2021 AWD Pacfica. Love them both. Perfect for our two large dogs and their kennels. Bought 2021 after three years of excellent service from the '18 which had two episodes of warranty work, both successfully resolved. Decided to avoid hybrid model. Too many problems with those and Chrysler dealers still don't have enough technicians to service them. Moreover, the Hybrids don't have Sto 'n Go (and neither does the Pinnacle trim). Great road trip vehicles with comfortable quiet ride, adaptive cruise control, and decent power to navigate over the Rockies. The 2018 gets 30-31 mpg highway; 2021 gets 28-29, but it has AWD system. Subtract 7-8 mpg for city driving, but you can manage it with skillful starts and stops. Engine stop/start works fine (it can be deactivated each time you startup), but need to keep eye on charge of batteries, especially the smaller auxiliary one that can deplete the main battery, so it’s a good idea to have and use a battery tender if your Pacifica hasn't been driven for a while. Failing batteries is a common problem with many new cars these days, and when they get low they can throw all sorts of weird codes. AWD models sit about an inch higher. I do oil changes on both of our Pacificas. Oil filter is on top of engine, and I use one of those vacuum oil extractors that removes old oil through the dipstick, so no need to crawl under. The 2018 does not use any oil between changes, so I expect the same from '21. The best ownership experience goes to those who invest the time to read the owner's manual. Some complained about harsh transmission shifts, but I broke in both vehicles by driving them sensibly (slow starts and gradual stops) in the first 200 miles for the transmissions to "adapt." These are technically complicated machines than can be expensive to repair after the manufacturer's warranty expires, so I also have genuine Chrysler extended warranties for each one. Pros: Sto n' Go, comfortable and quiet, lots of great standard features, decent highway gas mileage, easy maintenance schedule. Cons: Can't manually navigate through gears on transmission, front 12-volt receptacle is on floor of center console down by feet (which is ok in my case because I use it for the dash cam, but others may find it irritating).
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Unreliable for a brand new car
PacificaPLUGIN, 05/27/2021
2021 Chrysler Pacifica Hybrid Touring 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
84 of 92 people found this review helpful
The car works great when running. Unfortunately it was built at the height of the pandemic and is riddled with quality control problems. The company has not been forthright about software problems that make the car inoperable. My 2021 model required major repairs after only 800 miles of driving.
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Never buy 2021 chrysler pacifica hybrid
TOM, 04/02/2021
2021 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
56 of 61 people found this review helpful
We have had nothing but problems with this van. It randomly won't start. The radio which runs everything has bugs in it. Then there is little things like tailgate won't close after being open for a minute or two. Stay away from the hybrid models. If you don't own one never own one.
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anyone having trouble with transmission dial
Eugene Fowler, 04/20/2021
2021 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
27 of 29 people found this review helpful
We love our Pacifica Hybird except there have been times when vehicle is in run does not move. Have to shut off and restart which has worked so far. Belive it might be related to transmission dial. Vehicle does not immediately respond to dial change. Long hesitation.
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First year models are always buggy but…
Ronald, 05/22/2021
2021 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
48 of 53 people found this review helpful
Bought this in February. Never bought a brand new car before. Thought having a warranty was nice. Never thought I’d need it right away. Cruise control and adaptive cruise control went out before 2k miles. The touchscreen computer system has randomly rebooted mid-drive, while using the gps. This requires pulling over, turning the vehicle off, opening and closing the driver door before turning it back on, and then waiting for everything to boot up before touching anything. Also, the rear tail gate won’t close occasionally, so it has to be done manually. Took it back to the dealership today and they told me it’s being worked as a “Star Case” and they they won’t have a fix for any of this until Q3 ‘21. Not gonna lie… I immediately wanted a refund when he said that. I like the van for the most part, but once the battery charge is used up, the gas mileage isn’t great for a hybrid. They fact that the software is super glitchy and they allowed it to go to production this way is horseshit to say the least. Especially when this vehicle is made for families hauling kids around, this just isn’t acceptable. Who knows whatever else is going to happen before this “fix” shows up.
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Stow and go seats sell this vehicle!
Newfie Mom, 04/19/2021
2021 Chrysler Pacifica Touring L 4dr Minivan AWD (3.6L 6cyl 9A)
18 of 20 people found this review helpful
We have very large dogs. We need lots of open floor space, easy entry, easy maintenance interior. We drove everything that could fold flat or nearly flat the 2nd and 3rd row seats. The Himalayan climb Into some of the vehicles when the seats are down is not reasonable or practical. Other vehicles leave big gaps when the seats are down.. The new power forward 2nd row seats that tilt are also not particularly useful to us. We really wanted all the technology and leather seats for the front with a clean, comfortable rear area with ceiling air. The Pacifica was the most logical choice. It handles well, is a comfortable ride, has every technology feature we would have gotten in a Volvo, Toyota, Benz or GMC and at a fraction of the price. The real rubber is going to hit the road when we see how the quality is over time. We keep our vehicles for up to 10 years. I have no doubt the resale won't hold up as well as some of our other vehicles based on what I saw for used pacifica's but I didn't pay as much up front either. We looked seriously at everything from the GMC Tahoe, Benz GLS, Volvo 90, Toyota 4Runner, Sequoia, Sienna and Highlander and Honda Odyssey. Stow and go seats are the number 1 selling feature. Floor lays low and flat with seats stowed. 3rd row can stay up and you still have a trunk. Tons of space. Leather heated power seats and steering wheel. Giant power moonroof. If it runs and the electronics hold up you can't beat it. Oh and 28 MPG. Fingers crossed it is the gem it should be. I might actually be able to survive the minivan stigma.
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Amazing Vehicle &Hybrid is the Best Tax Deduction
Pacifica Hybrid Family, 01/14/2021
2021 Chrysler Pacifica Hybrid Pinnacle 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
41 of 50 people found this review helpful
We have about 500 miles on the 2021 Chrysler Pacifica Hybrid Pinnacle and love it! It looks great outside and the interior in the Pinnacle trim is incredible. My wife always said she would never drive a minivan but the Pacifica changed her mind. It is fully electric for 32-35 miles and then turns into a hybrid, so far we are still on the original tank of gas (with no need to fill up any time soon) after two weeks and 500 miles - you couldn't say that about many 7 passenger vehicles. It is not only efficient and interesting being electric but also very comfortable and nice to drive. In the Pinnacle trim level (top trim level) you get more features for a $52-53k msrp than you do in a $70-100k SUV, it has really high end leather, full glass roof, heated & cooled seats & heated steering wheel, rear screens that allow kids to play games with each other, adaptive cruise control, lane assist, parking assist (it can almost drive itself) and pretty much any other feature you could ask for. The only downside to the hybrid version is that you loose the stow and go seats, no rear heated seats, no vacuum and you can't get the larger wheel package. But being fully electric on most trips around town while being able to carry 7 people comfortably makes up for that. With young kids it is so much more practical and easier to get in and out of than a three row SUV. In addition to being a great vehicle for anyone with young kids, it is also a 6,000 pound GVWR so it qualifies for the current 100% bonus depreciation or section 179 depreciation plus being all electric it also qualifies for the $7,500 federal income tax credit. If you use it in your business and can make use of the full $7,500 tax credit it ends up being the greatest bargain on four wheels with a third row of seats on the planet! We needed to buy a new car prior to the end of 2020 to get bonus depreciation and almost ended up buying a Mercedes GLS or Cadillac Escalade ESV, both very nice SUVs but the Pacifica Hybrid Pinnacle is so nice when we found one in the color we wanted on December 31st the Pacifica won over very nice SUVs that cost a lot more.
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If you can charge it overnight, just get it
Lawrence GA, 04/22/2021
2021 Chrysler Pacifica Hybrid Touring 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
13 of 15 people found this review helpful
We have ~1000 miles on our Pacifica Hybrid and are really happy that we bought it. The combination of space, fuel efficiency, and safety features are tough to beat. We were looking to buy a car with more space than our old hatchback but really wanted to avoid a big, gas guzzling SUV. The Pacifica Hybrid is perfect since we can plug it in every night so our daily errands are almost completely gas free, but no range anxiety when we need to go on a longer trip. All the standard safety features were a pleasant surprise. Most minivans are going to be used to haul people around, which can get distracting when there are 3 conversations happening in the back, so the blind spot monitoring, collision avoidance, are essential. And they are implemented well and are not too intrusive. Everyone has their own taste but we have found that we really like the styling. It is a minivan after all, an it is easy for them to either look very boxy and dull, or try so hard to avoid looking like a boring minivan that they just look weird. The Pacifica avoids both of these traps. Our complaints so far are mostly minor. The interior is ok. We bought the lowest trim that comes with black cloth, which feels like it will absorb crumbs and pet hair and be hard to vacuum. I guess this may be Chrysler's way of trying to bump customers into the nicer trim, but still a bit of a letdown. Of course there is tons of space and lots of thoughtful features (eg grocery bag hooks in the trunk area). However, we were expecting a few more cubbies and cupholders, especially in the rear seats, although I guess this means less places for the kids to hide half-eaten snacks. We've owned other hybrids and an electric car, and the dashboard on the Pacifica is not as well done as competitors'. On the Pacifica it is hard to easily see what the hybrid is doing. But these are all minor complaints, especially when we are driving around getting 55+ mpg in a whisper quiet cabin. We can't wait for summer vacation season to start.
Great All Around but Best In Town
Dan, 03/30/2021
2021 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
12 of 14 people found this review helpful
All of the minivans out there have something they are best at. Honda is the best driving minivan by far. Kia is brand new but looks promising. Toyota is now very good all around and with the hybrid it's almost unbeatable. However, Chrysler's Pacifica Hybrid packs a trick no other van does... It can run on electric only!! Oh yeah.. you might also get a huge tax rebate!! Anyway, we bought ours a couple of weeks ago and we love it so far. We came from a Kia Sedona SXL which was very nice, but had terrible gas mileage and wasn't as solid as the others. However, the Kia was very reliable through 70k miles. A few years before that we had a 2016 Pacifica S which we really liked... but just wanted a change. Anyway, the Pacifica Hybrid is fantastic all around. What it does best is around town driving. If you have a short commute or just use the van as a grocery getter you can't go wrong. We plug ours in at night and it will go 30 miles no problem on a charge. You do have to be gentle on acceleration but not annoyingly so. If you can do that you may never put gas in it until the car tells you it needs to run the engine to keep it clean etc. We looked at the Sienna because the Toyota got better gas mileage overall, but you just can't beat the tax break and the EV drive around town. Now, on the road it's a different story. We took a trip to Chicago from St Louis... 5hrs drive time with stop. The wind was blowing against the car but not hard.. We drove 30 miles on EV and then again another 30 miles on EV the way back before we got gas... So with that we achieved 30.5 mpg. On the way back the wind was blowing super hard against the side of the car and the mileage was all on gas alone... It ended up at around 24.5 mpg. That's not good. However, it's about what every other minivan would have gotten in that situation. So, one thing is for sure. The van is very susceptible to wind pushing against it. I noticed that in calm weather on the highway you can get about 30 mpg.. but the slightest wind raises the rpms (or power meter). I imagine the Toyota probably does better in all highway driving. With that said, the Pacifica does a good job with everything else. Yes, the second row seats could slide for and aft a bit more... or be more comfortable, but it's not horrible. The driver's seat could be longer on the bottom but again, it's not bad. The infotainment system is fantastic. The fit and finish is also fantastic... it's not even in the same league as the older Kia was. The safety systems work great. However, the adaptive cruise control could be a bit smoother.... it does work well, though. Oh yeah... the price. by far the most affordable minivan of the bunch after rebates... but not even including the EV tax credit.. that's just a huge bonus if we actually get it lol... You can't go wrong with this minivan.
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BEST THING EVER
Monty, 01/27/2021
2021 Chrysler Pacifica Hybrid Pinnacle 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
15 of 18 people found this review helpful
We've been waiting for a year for the 2021 with the upgrades to the technology and small redesigns and it is much better than expected. The Hybrid Drivetrain functions much better that our 2014 Prius v. What is not mentioned enough is that the EV motor will operate up to highway speeds until the battery is drained low. The interior comforts and technology is everything that you could ask for and more. The only time we've really heard the Internal Combustion Engine (ICE) running is when the battery level dropped too low to run on its own. Other than that it is almost imperceptible to tell when the ICE is engaged outside of hard acceleration. There are no noises from the CVT. The looks of the van are stunning inside and out. I recommend getting the sunroofs, to add light into the van. We opted for the 2021Pacifica Hybrid Pinnacle, so the trim, headliner, and carpets are black, which helps with kids, but the sunroofs bring light inside without worries of the interior staining. The $7500 tax rebate gives hou a free hybrid for the regular gas only version. Chrysler's 0% financing + $3,750 Chrysler Rebates (another $2k if you don't use 0% financing) + $1k Chrysler Incentive for signing up for emails made the purchase a rather easy negotiation. The Rebates & Special Financing expire 2/1/2021 unless Chrysler brings it back. So don't wait, as supply is low and demand is very high. Our only problem is that we could get the van in tax year 2020. But don't rely only on my word, take a test drive and be blown away!
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Battery NOT ENGAGING! Averaging 24MPG
Crazyma3, 12/15/2021
updated 06/23/2022
2021 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
15 of 18 people found this review helpful
Our vehicle used to average 44MPG battery and engine. Now I sometimes can drive 50 miles and still have a 100% battery charge left. Also, sometimes my vehicle has high regeneration and other days it doesn't register any regeneration. Some days it doesn't use any battery. A computer issue? Help? The dealer says that because there's NO CODE the car is running fine and there's nothing they can do! Update June 22, 2022 still having intermittent mechanical issues however, warmer weather has apparently made my battery performance better. If you live in Arizona or someplace constantly above 60' then you can receive yhe expected gas mileage. Don't drive it during winter months so you can achieve good gas mileage? In our case we would only be able to drive it 5-6 months! Love it but the mechanical issues and low gas mileage have me worried about the safety and long term performance of this vehicle.
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Great Multipurpose Vehicle
Jared, 05/08/2021
2021 Chrysler Pacifica Limited 4dr Minivan AWD (3.6L 6cyl 9A)
7 of 8 people found this review helpful
This vehicle has been great so far. It is very quiet inside the vehicle and is very smooth. There is plenty of storage space, especially with all the seats stowed. The new, large screen for Uconnect and all the available services (Apple CarPlay, Navigation, SiriusXM, etc) is easy to read and easily accessed. The 360 degree Surround View Camera provides great situational awareness. Overall, I have been very happy with the Chrysler Pacifica so far.
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Great Family Vehicle
KibbyP, 01/22/2021
2021 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A)
12 of 15 people found this review helpful
For the price, you get a lot with this vehicle, from the stow and go seats that gives more cargo space when needed, to cool safety features like blind spot monitor, park assist, lane departure, to name a few. This is the ride to buy. And now it comes with all-wheel drive, what's not to love.
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Fan of Pacifica
Fan of Pacifica, 01/29/2021
2021 Chrysler Pacifica Limited 4dr Minivan AWD (3.6L 6cyl 9A)
12 of 15 people found this review helpful
By far this is one of the best minivans out there. The sto and go seats are alone one of the best features you can get. On other vans trying to get the heavy seats out and then to get them back in is a real pain. Everything on this vehicle is great. Heated steering wheel and heated seats are a plus in Chicago, plus remote start, what more do you need. So many features on this, you need to go see for yourself.
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Great cross country and highway car
Phil S, 04/08/2021
2021 Chrysler Pacifica Hybrid Pinnacle 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
4 of 4 people found this review helpful
Just got a 2021 Pinnacle in Ocean Blue at the end of 2020. Got the $ 7,500 federal tax credit! Traded in a 2018 Toyota Avalon which is also a great highway car (38 mpg, 500+ mile range, but a sedan). I'm older now and prefer an SUV or van. Easier entry & exit. The Pacifica is a very smooth riding car. I'm averaging about 60% electric miles. I only have 1,300 miles on the van but that includes a three state mini-trip to my sisters. Seats are comfortable, visibility is very good. I used the adaptive cruise control on the road trip, works great. Very happy with my purchase.
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Best for family
Mary, 12/28/2021
2021 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A)
4 of 4 people found this review helpful
Great family vehicle, safety features are incredible, comfortable and enjoyable. Option for 7 or 8 passenger is an added benefit, stow and go is invaluable for traveling. The Pacifica comfortably seats 7 adults no matter for a long trip or driver only for a quick outing. The options exceed my Lincoln. Looks - for the S package is sleek and sexy, for a mini van, easy on the eyes and handles well. By far the best vehicle on the road!
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Lovin the Pacifica
Grandma in Florida, 05/23/2021
2021 Chrysler Pacifica Touring L 4dr Minivan AWD (3.6L 6cyl 9A)
6 of 7 people found this review helpful
The 8 passenger seating is great and when not needed the center is a cupholder and storage. We bought one fully loaded with leather seats for the 6 grandchildren that ride with us all the time. The only thing we have an issue with is all the technology in the van We still haven't figured out yet how it all works. Love my van!! One thing I would love to see is the theater system i the back seats also. Only the middle has the theater/app screens, so the kids in the back feel left out.
Loaded with technology. Rivals Tesla
Adam Loose, 06/30/2021
2021 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
6 of 7 people found this review helpful
This is my second Pacifica Hybrid. My first one was a lemon, and bought back by Chrysler in 2018. However the 2021 is just Fantastic! I am getting 130 MPGe when you take in consideration the high gas prices on electric. The Dash says 72, but my spreadsheet is more accurate. The Van has faster acceleration then the Gas only Pacifica, and the technology is wonderful. I am a european mechanic by trade and everything about this car is just designed so well. The only thing I would change is the lane keep assist function doesnt work under 39 mph. Which is a bummer. Best 7 passenger vehicle on the market in my opinion, if you can get past the fact its a minivan. But its a sexy one at that if you get the Sport model like I did. <3 my dad van!
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Run. Total lemon
Mike, 03/09/2022
2021 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
6 of 7 people found this review helpful
Purchased the Pinnacle edition hybrid. Put on 10000km and the battery quit working. Chrysler can’t fix it. The carpet in the back never fit right. It’s always coming apart as soon as you put any weight on it. An rebates. The dealer wouldn’t apply for it. Wouldn’t recommend it at all.
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Good idea, bad execution, terrible support
Shaun Shaikh, 08/25/2022
2021 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
6 of 7 people found this review helpful
I have owned my 2021 Chrysler Pacifica (Plug-in Hybrid Limited) for almost a year now and I have come to the conclusion that if I had to do it all over again I would not have purchased the Pacifica. The concept of the Pacifica is great, and when it works it is excellent. The plug-in is perfect for our family -- we will go 2-3 months sometimes without needing gas because the electric range is enough and when we do go on long road trips there is no range anxiety or needing to plan around charging stations. The car is shockingly quiet inside and you can easily talk from the driver seat to the third row at a normal voice -- our old Honda Odyssey always required yelling for comprehension. The minivan is comfortable, even with a dark color in the Texas summer, due to the cooled seats, window shades, etc. The number of charging ports is great for long car trips as is the on-board wifi. The wireless Apple CarPlay is a game-changer in convenience compared with older models that require plugging in via USB, especially that you can connect on multiple phones. You might be asking yourself -- well, everything you've said is extremely positive, why wouldn't you buy this car again? Well, first of all, the execution on this minivan has been terrible. I have had no less than 5 warranty issues already. The car has stopped working and needed to be towed in the middle of the street due to a battery/charging issue. The window shades were installed backwards in one part of my car and multiple dealers still have not replaced/fixed them. The car has screens in the backseat that might as well not even be there. The system that the screen uses is extremely old and hard to use. Multiple times it just stops working -- we've had to take it to the dealer to fix. The only thing it seems to be able to reliably do is play DVDs. There is no ability to stream from your phone or anything. I haven't been able to get a Google Chromecast to work on the HDMI port -- but even if I did, it is extremely cumbersome as you would bump into it every time you get in and out of the minivan. My minivan stopped having the ability to be charged, again, recently. I've become very acquainted with the "Service Charging System" error, and if you Google that phrase you'll see a lot more deal with it a lot. Before I bought the car, some people warned me that there could be issues with the hybrid/battery/charging system since it was not a mature technology. I thought -- hey, it's covered by a long warranty, I should be OK. I have now found out why that is flawed thinking. Every single time I have to bring in my minivan because of an issue with the battery/charging system, I have to go without my minivan for weeks. I have gone to multiple dealerships and they always tell me they do not have enough people who can work on the hybrids. There must be a lot of people also having issues with hybrids, because it takes at least a week for them to even LOOK at the issue, much less resolve it. And they make you leave your car there that whole time, even though they know it's just going to sit in a lot waiting to be looked at, because it needs to be in the queue. So what does that mean? That means in my first year of owning a Pacifica, I have gone about 4-5 weeks without my minivan and I am currently without it right now with no end in sight. Without my family car t o take kids to school, soccer practice, etc.. The whole point of buying a Pacifica is to have a minivan to drive around my family of 5 comfortably with car seats and all. The dealers say they can't offer me a service car of any sort. So basically 10% of the time I have owned my minivan, it has been sitting at a dealer and we have been down a car at my house. By the way, I live in Houston -- the 4th largest city in the US. There's no reason I can't find a dealer which can't even look at the issues in my car within a week. I have previously always owned Hondas for the family car and never had warranty issues. When we did eventually need service, we got it promptly. This has been a terribly frustrating experience for me and has me considering selling this car and getting something else. I will NEVER buy another Chrysler again. The sad thing is that I keep having this false hope that IF the minivan works correctly, it is a true joy to own. But no car should cost $60,000 if it only has 90% availability.
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The best Minivan in the Segment
Ikram, 01/05/2022
2021 Chrysler Pacifica Limited 4dr Minivan AWD (3.6L 6cyl 9A)
5 of 6 people found this review helpful
I was in a dilemma when I was out to buy a minivan. This is our first minivan. The Reliability of the odyssey VS the the new hybrid sienna VS my not so well perceived dream van (Pacifica). After test driving all 3, I finally opted for the Pacifica Limited AWD. Reasons: 1) Amazing Interior color options. (Leather perforated and blended with fleece...Luxury!!!) 2) Stow and Go Seats (I carry a fully inflated raft OR 2 bicycles OR 5 check in bags.... at times!!!!) with 5 passengers inside...Boot still is empty!!!! 3) Power sliding doors and trunk release (tada!!!) 4) Power operated 3rd row folding seats (no more sprained fingers or wrists) 5) AWD (test it out in Canadian snow, and have fun drifting while in complete control) 6) Dual screen state of art rear entertainment system (Each screen can play different content and games at the same time) 7) Self parking technology (Its magic. I just point the car, and it parks itself) 8) Rear collision alert and self braking. (this has saved me multiple times while parking) 9) Cross traffic alert (A Must have when parking in malls) 10) Self folding mirrors (tight spots while parking) 11) Auto dimming mirrors (No more strain on the eyes from hi beamers behind you) 12)The BEST in car infotainment system with driver alerts (My van tells me even when I have accidently kept my turn signals on) 13) Self reclining driver seats when vehicle turned off (its like 5 star exit treatment) 14) Tri pane pano sunroof (Worth every dime, to see the stars, snowfall and rain falls) 15) Vent+ heated first and middle row seats (comfy!!!) 16) Inbuilt vaccum with extension cord and fitments ( all the way from the boot to the driver's foot) 17) Led lights with auto high beam (the bright side) 18) Led interior lights with theatre style dimming (where did that little lego block fall now?) 19) U connect 5 phone app (lock, unlock, sound, light and detect your car from anywhere in the world!!!!) 20) inbuilt sat nav (free) 21) fam cam ( middle row + 3rd row passengers...each one of them !!!!) 22) 13 speaker alpine music system with inbuild SUBWOOFER!!! 23) Wireless headset + remote + inbuilt games for rear passengers (love the silence while having kids along!!) 24) climate control (each to his own's comfort) 25) remote start stop ( warm or cool her up, while away) 26) Lane assist (the van sticks to the lane like a honebee) 27) Speed camera detection (Saving on speed tickets) 28) Built in Alexa with voice input and talk back (can you beat this...a talking car) 29) 2 phone sync ( for me and wifey...no hassles) 30) Driver profiles (from music to climate to seat to mirrors.....all in one go) 31) Vehicle health updates 32) 287 BHP!!!!...ever tried 185 kmph in Canada while still there is reserve power to reach 220 kmph ? The only downside is fuel economy, but that's ok keeping in mind the heft and the AWD in the van. Who care about a few kms/litre when you are in the maybach of minivans Simply put, forget minivans, not even premium SUVs come close.
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Hybrid now working
Dan A.Southern Ohio, 01/29/2022
updated 01/31/2023
2021 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
5 of 6 people found this review helpful
Hybrid battery heater needed replaced. When it goes into "Gas/Oil Refresh Mode" add 4 gallons of gas. It will revert back to hybrid. I keep my Pacifica around half full unless I'm going on a trip.
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Pacifica
Andy R, 05/10/2021
2021 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
3 of 3 people found this review helpful
A very nice vehicle, roomy and full of nice features that make a ride in this mini van very comfortable.
I bought Christine!!!
Nadine, 07/10/2022
2021 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A)
3 of 3 people found this review helpful
The slider doors and hatch keep closing on me as I load/unload kids and things. They push against me pretty hard before they finally decide something is obstructing the path and open back up. VERY UNSAFE!!!!! This could cause serious harm to children! The radio changes stations on it's own. For instance, we will have it on station 101.3, shut the van off. Come back and start the van it's on 99.3. The gear knob goes back to R when you put it in park. Then the the van beeps at you and throws the gear in P. The driver settings are useless. My husband and I have our seat settings set to memory but we still have to manually move our seats. We got this van because I transport our grandson who is in a wheelchair. He is only 5 so we don't need a handicap accessible van yet. But when the back seats are stowed the floor is unlevel causing the wheelchair to rock when stopping. The A/C is not coming on with Remote start even though it is set to "All Start" meaning it's suppose to come on regardless of starting method.
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Great car! But the low gear doesn’t work.
Adam T, 11/24/2021
updated 11/29/2022
2021 Chrysler Pacifica Pinnacle 4dr Minivan AWD (3.6L 6cyl 9A)
4 of 5 people found this review helpful
We love our 2021 Pacifica. The car is very comfortable for our family of four. We have an AWD Pinnacle. It handles great in the snow. BUT there is one major design flaw… the low gear does not function properly. When going down steep grades it allows the engine to rev up to 6,000 RPMs in L1, which does little to slow the car down. There is no hill descent feature. All you have is the one Low gear, which works more like an L4 than an L1. Absolutely DO NOT buy this car if you plan to use it in the mountains or ever think you will need a reliable Low gear. Chrysler will not acknowledge the issue and I have no idea when this will be fixed. The service manager from my local dealer and I took out a brand new 2021 with 9 miles on the odometer and it had the same problem in Low gear, so I am confident it is a design flaw.
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Should have known better.
Bill L, 02/27/2022
2021 Chrysler Pacifica Hybrid Pinnacle 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
4 of 5 people found this review helpful
3530 miles on it and it died. 3-1/2 days at the dealer and they said there was nothing wrong with it. Why it it just die in the parking lot? We don’t know. Will it do it again? Maybe, we don’t know. I travel across the country twice every year and my car has to be dependable. I sold it at CarMax and bought a new Honda Odyssey. Buying the Chrysler was a very expensive mistake!
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waste of money
edussor, 03/13/2022
2021 Chrysler Pacifica Limited 4dr Minivan AWD (3.6L 6cyl 9A)
4 of 5 people found this review helpful
200 miles had to have a new rack was popping in the steering, the display that controls everything is horrible and lags, it wont swap to the audio for the dvds half the time, its a minivan and gets bad gas mileage average 21 when we are lucky when you hit the breaks hard the rear seat sensors go off and the usb plugs in back get extremely hot, just got the van back out of shop the 3rd time for the issues and front inn popping again. Bought one of the when they first come out and this 2021 I thought it would have gotten better but it has not
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Spare tire is NOT standard.
Dug, 05/23/2021
2021 Chrysler Pacifica Touring L 4dr Minivan AWD (3.6L 6cyl 9A)
23 of 38 people found this review helpful
When did a spare tire not become standard. I bought a new AWD van for reliability. How is being stranded without a spare reliable? Shame on you Chrysler for trying to save a buck. I never would have bought this had I known. The give you an electric air compressor to fill up a tire, but what good is it if the tire haa a hole? I would have traded a spare tire for the stupid feature that shuts your engine off every time you stop; who wants to replace a starter every five years to save $200 bucks. You really need to get in touch with your customers and ask them what they want. I'm fed up with this dumb crap from Chrysler and I hope you made enough money cutting out spare tires, because you lost me as a customer.
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Game Changer
Taylor , 04/16/2021
2021 Chrysler Pacifica Touring L 4dr Minivan (3.6L 6cyl 9A)
6 of 9 people found this review helpful
This van has everything our growing family could need and then some.
Pacifiking
Xonce Hei, 12/01/2020
2021 Chrysler Pacifica Pinnacle 4dr Minivan AWD (3.6L 6cyl 9A)
13 of 22 people found this review helpful
So it’s odd of me to say but the Pacifica has always interested me though I won’t buy a minivan. I test drove a 2019 Chrysler Pacifica back in 2018 and it was awesome but I found a interest in the newest redesign having a stronger look so I test drove the 2021 at a dealership and the 30 minute drive was worth the wait and amazing. The luxury and technology make the minivan not feel like one.
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Switched from 2017 Touring L gas to 2021 Touring h
Pacifica Owner, 03/05/2021
2021 Chrysler Pacifica Hybrid Touring 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
10 of 17 people found this review helpful
First I would like to compare with 2017 and 2021. 2017 doesn't have radio turn on/off button whenever turn on the car radio turns on with loudly and if you have kids sleeping they all wake up. Thanks to engineers they put it finally to 2021 2017: You can lock the car without any alert even if your doors open(Sometimes kids can push keyhob or leave the doors and windows open) I can't remember how many times we left door open during the night and our neighbors called us. 2021 they have not fixed it yet. Both 2017 and 2021 have good internal and external design. 2nd row stow and go not available for hybrid models. I am driving the car more than a month. I can say that 32 mpg does not look possible. My first drive I got 20 miles and used 15 miles on highway around 65 mpg. I got 30 mile once when I drive average 35 mpg, turned off AC, Headlights and even screen and dashboard lights. I gave up to charge it daily and waiting for warmer air to see ev performance. I haven't tried only hybrid yet once I got exact numbers I will share. You can barely get engine sound and it is V6. Great advantage when you compare with loud Sienna. Lastly 7.5K EV Tax Credit is really make the car more affordable when you compare with other brands.
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Nice-driving Van
Jonathan B, 02/23/2022
2021 Chrysler Pacifica Pinnacle 4dr Minivan AWD (3.6L 6cyl 9A)
2 of 2 people found this review helpful
I really like this van. It drives well, and in the Pinnacle version, it's pretty comfortable. The $7500 tax credit is a pretty nice bonus. The only things that're keeping me from giving it five stars are a wonky side mirror, a problematic entertainment system, and most of all, a hit-and-miss electric drive system. What I mean is that sometimes, I can get 32 miles on the battery, yet on the next time, driving on the same route at the same outdoor temperature, I'll get 16 miles before the battery is exhausted. Also, the van often starts with the gas engine, and that's over a wide range of temperatures. Lastly, MPG on road trips varies tremendously, and I can see when the mileage plummets. The van will take a long time to start recharging the batter while going downhill, and the MPG indicator starts dropping. This van replaced a 2018 version, so I'm used to how it is supposed to work on road trips and such, and this one doesn't. The van really is nice to drive, and it's comfortable. In most ways, it is superb. It's just the consistency in the electric drive motor and charging that need to be improved.
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Cant close the lift gate!!!
Cat, 01/30/2023
2021 Chrysler Pacifica Touring L 4dr Minivan (3.6L 6cyl 9A)
2 of 2 people found this review helpful
we cant close the liftgate even manually and the worst part is the weather is -30. I try to drive the car but liftgate keeps opening, try to reset but didn't resolve, ending is my partner need to stay at the back to hold the door while im driving coz the ETA of towing company is 3 hrs and we got 2 kids on the back seat. Worst nighmare with this car and its only 13.000 km.
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Best Minivan on market.
Twigmite, 03/29/2023
2021 Chrysler Pacifica Limited 4dr Minivan AWD (3.6L 6cyl 9A)
1 of 1 people found this review helpful
I have a Limited AWD Pacifica, everything you could want in a minivan. Power is great, my close friend drives a Honda Ody, he agrees that the pick up and power is superior. The ride quality is very good, absorbs the bumps and rough roads easily. You can't beat AWD on a minivan when you are driving your family around. I have had no issues at all in the 2 1/2 years I have owned this vehicle. I highly recommend this vehicle
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Wonderful Car!!
Paula, 05/17/2021
2021 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A)
2 of 5 people found this review helpful
It is a dream to drive!
Beauty is only skin deep
RobertS, 04/29/2023
2021 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
1 of 2 people found this review helpful
I leased a 2018 Pacifica Hybrid and I very much liked it. When the lease was up I decided to buy a new one. The 2021 I bought was almost identical to the 2018 I had leased, but the 2021 has been a real disappointment. The build quality was terrible (exterior panels didn't line up, interior stitching was crooked, upholstery was puckered, there were numerous rattles). When I took it to the dealer (Autonation Broadway Chrysler Colorado) I was told the issues were "normal" variations and were to be expected. After a few months the Uconnect media system broke and it took more than 2 months to get fixed. The software on the 2021 was also very different than on the 2018. The 2018 always ran on the battery until it was depleted and then switched to hybrid mode. So, on short daily trips you never used any gas. On the 2021 the car switches to hybrid when it's below 40 degrees, or the heater is turned on, or the air conditioner is turned on, or you accelerate onto an expressway. In other words, it rarely ran in all electric mode. Not much need for the "plug in" capabilities and not much real efficiency. Then there were two recalls that I was told needed to be addressed. Uncomfortable with the Broadway dealer I took it to Autonation Arapahoe Chrysler in Colorado for the recalls. When I got the vehicle back after two days the Hybrid functions had been delete from the Uconnect system (the E.Hybrid App was gone). When I called to complain they said I would have to make another appointment and they would need the car again for a "few days". When I asked to speak to the Service Manager, they hung up on me! This is my fourth Chrysler minivan, and it will be the last thing I ever buy from Chrysler.
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Make up my mind
Gary, 10/11/2021
2021 Chrysler Pacifica Hybrid Touring 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
2 of 12 people found this review helpful
Park my 2021 Pacifica hybrid and a parking lot of gravel parking lot that was on a hill and I pulled in the park when we went to leave I put it in reverse and took my foot off the brake my car rolled forward off the curb messed up my driver's side molding below the doors. My engine light was on for a while I called the dealership they said drive it for 5 or 6 days and it should go off she said it doesn't by then bring it in they'll put it on the tester
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Who runs a starter through an aux battery.....
Vince, 10/09/2023
2021 Chrysler Pacifica Touring L 4dr Minivan (3.6L 6cyl 9A)
0 of 0 people found this review helpful
While the inside may be nice, the fact that Chrysler purposely ran the starting system through the aux 2nd battery that constantly dies and is about $300 a pop is a joke. What technician would run a system that requires 2 jump boxes to start a vehicle and one that was made to fail unless on purpose. Chrysler should be held liable for this.
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