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Used 2020 Chevrolet Impala Consumer Reviews

4.5 out of 5 stars
50 reviews

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We have a limited number of reviews for the 2020 Impala, so we've included reviews for other years of the Impala since its last redesign.

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Pros
Cons
5 out of 5 stars

Last of the Highway Cruisers

Rod, 12/26/2020
2020 Chevrolet Impala LT 4dr Sedan (3.6L 6cyl 6A)
1 of 2 people found this review helpful

After owning chevys and Cadillacs of all sorts I can honestly say this model of impala is definitely the last of its kind. I don’t think we’ll ever again get a full size sedan/naturally aspirated engine combination ever again. I hope I am wrong. I do not like or am interested in SUVs besides actual body on frame trucks. The trend has to stop it is both annoying and inconvenient. Chevy and Ford must continue making sedans!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

It’s gone and I’m glad of it.

ksdaddy, 01/13/2021
updated 07/13/2021
2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
3 of 12 people found this review helpful

2019 Impala, 34,000 miles at purchase in Sept, 39,000 now. Nice ride, great look, but what a dog! My last Impala was a 2010 with the 3.5 and it was twice the car. This 19 will not respond to anything less than stomping on the gas pedal like I was street racing. I drive 'normal' (I'm an old man) and it doesn't respond to a light touch. At. All. If this had the 3.5 with a normal 4 speed automatic, I would love it. In a few months I will have enough equity in it to trade it in, and trade it in I will. UPDATE: I sold this car to the local Chevrolet dealer for $1000 more than I paid for it. Many of the dealers are short on inventory and will pay more for used vehicles. I took it, then walked across the lot and happily overpaid for a “real” Impala, a black 2011 with the 3.5 engine. I’m happy as a clam now.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

This has been by far the worst car I've ever owned

Dylan , 12/14/2020
2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
3 of 16 people found this review helpful

When buying a chevy product you better KNOW ahead of time that you are going to like it , cause they wont help you out at all if you don't. Getting to the car , this has been the biggest financial mistake I've ever made . Thankfully it wasn't a huge investment . The 2019 impala presents itself well , interior at a glance looks and feels great . The v6 has decent power but shouldn't be in this car . Starting with the motor and trans , the v6's 305hp pulls this car along fine, but the power steering system and overall design of the front end make it nearly impossible to hold the wheel straight at full throttle, making it almost dangerous to pass on the highway. The trans is very slow and clunky , doesn't respond at all to small throttle inputs and when it does finally do something it will clunk itself into a random gear of its chosing. 9/10 times not the gear you need it to be in . Moving on from that we will head inside to the nice looking but horribly made interior. This specific car has only 30,000 kms on it and most of the interior is falling apart , rattles all over , panels detaching, buttons falling out . The sun visors dont do anything unless the sun is directly infront of you . The stereo sounds great but doesn't last very long , rear tweeters are already on the way out from normal listening, every turn dial in the center stack is lose and rattles . The blind spot monitors have a mind if their own and turn on and off randomly and frequently. I could go on all day about interior issues but ill try to keep it short . Last thing I will address is the uselessness of the climate control, its either hot or cold no in between and ZERO way to manually control it . Moving to the outside of the car, the headlights are pathetic , door handles are cheaply made and have lots of play , the wheels were designed in such a way that all the road grime and dirt builds up inside them causing the wheels to unbalance all the time , and the backup camera turns on when it feels like it . Overall I absolutely hate this car to the point where I've parked it and bought another vehicle. Dealer won't fix it , they don't care about the issues. If you want a good vehicle don't buy a new chevy product.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Practical and fun driving

Remy , 07/07/2021
2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
0 of 0 people found this review helpful

I have bought one recently , I remember I drove one years ago and it got my attention for its smooth driving , I have never faced an issue yet , definitely I am very satisfied with its performance and large room , fuel conception is acceptable, acceleration is pretty good , suspension seems well made .

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5 out of 5 stars

Love my Impala

Claisia, 04/29/2022
2020 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
0 of 0 people found this review helpful

Love the V-6 power on this car. Bose sounds system, leather trim seats, heated front seats. Remote start. Very roomy! Big trunk.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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