Skip to main content

Used 2020 Chevrolet Impala Consumer Reviews

4.5 out of 5 stars
50 reviews

See Edmunds pricing data

Has Your Car's Value Changed?

Used car values are constantly changing. Edmunds lets you track your vehicle's value over time so you can decide when to sell or trade in.

Price history graph example
We have a limited number of reviews for the 2020 Impala, so we've included reviews for other years of the Impala since its last redesign.

Trending topics in reviews

Pros
Cons
5 out of 5 stars

This helps me gas and do the dash.

Francisco Guevara, 10/15/2020
2020 Chevrolet Impala LT 4dr Sedan (3.6L 6cyl 6A)
2 of 3 people found this review helpful

This car interior and exterior look are amazing. This car is fast it surprised me when I first drove it. Compared to the Chrysler 300, Honda Accord, and the Nissan Maxima this car is the move. Great for long-distance drives it's like I'm riding on rails. Overall this car is an amazing sedan.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
5 out of 5 stars
Report Abuse

5 out of 5 stars

2019 Loaded LT V6

Pat, 12/15/2022
updated 06/24/2024
2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
2 of 3 people found this review helpful

Love the looks, Pepperdust 2 colors in one with light color leather, Bose and 18 inch wheels for a softer quieter ride. The acoustic glass on windshield and side glass gives quiet ride, unless on rough pavements. Remember this is a Chevy, want less road noise go up to Buick LaCrosse or Caddy CT6 sedans. Last of the V6 sedans without pesky 8 speed tranny or stop/start. Late model Impalas have tried & true 6 speed trannies. Remember to use audio controls on steering wheel, otherwise finish could rub off infotainment screen. I know I had the same screen on a 2013 Camaro & prev. owner toggled back & forth on two radio stations, which resulted in two wear marks in finish. So far 14,600 happy miles. Looks brand new still. Traded it in for 2017 Challenger SRT392 in Octane Red Jan 2024

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
2020 Chevrolet Impala for sale near you
3 of 30 listings
See all 30 listings

2 out of 5 stars

Underwhelming

Cirrus, 02/20/2021
2020 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
3 of 6 people found this review helpful

Ive been lusting after an impala since the 90s. Finally got the opportunity to rent one for 2 weeks while my main vehicle is in the shop. The car had 23k miles on it, and i put 2k more on. The outside is beautiful, I think we all know that. However, as soon as I sat in it, I said, "this is it?" The leather is nice, and the seat can achieve a wide range of positions, but that's where my praise ends. Infotainment system and in dash display are beyond dated. They look like something you'd pick up at best buy and install yourself. The headrest is a rock, like you'd get a concussion if you got rear ended. There are no standard driver assists besides blind spot warning. This is necessary because visibility anywhere but directly ahead is limited, however I found it to be unreliable at the best of times. The car is quick, but the transmission on the car I drove was sluggish. There was a lot of hang time between gears, and I never found a way to accelerate that was smooth. The brakes would get rock hard if the car sat for anything more than 3 hours, likely a bad check valve. These issues should not appear on a car with 23k miles. For comparison my primary vehicle is a 2020 honda. It has lane keeping assistance and adaptive cruise standard. Nicer displays, more accurate voice command, and a matching msrp. It's a minivan.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
1 out of 5 stars
Report Abuse

4 out of 5 stars

Undecided Impala shopper

DJ, 09/27/2020
updated 09/30/2021
2020 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
6 of 14 people found this review helpful

Iconic name plate, I've been drawn to it but for some reason I didn't get it. What concerns me though is the thick roof pillars that impaired visibility, to me is a must. I don't like the choice of colors as I believe they're too few. To me a large car should be a dark color, not necessarily black but may be grey metallic. Not a biggy though as the Impala obviously is a great car in almost every aspect. The engine itself gives a lot bang for the buck. If I keep being ambivalent, GM is going to stop making it.

Report Abuse

3 out of 5 stars

Great Car Except for Noisy Tires on 20” Wheels

SteveEshleman , 06/27/2019
updated 12/28/2020
2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
7 of 17 people found this review helpful

My Premier Impala looks and drives great. Great handling with responsive steering and brakes. Comfy seats. Good music and info system. BUT, the 20” tires come with very noisy high performance Firestone tires. I hate the road noise. Got no help from Firestone or from the dealer. Looking to trade for a quieter car! Traded for a Lexus 350ES. Took a big hit $$$.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
2 out of 5 stars
Reliability
4 out of 5 stars
Value
2 out of 5 stars
Report Abuse
Items per page:
5