2011 Chevrolet Cruze: Dexos Do Over
June 14, 2011
The last service on our 2011 Chevrolet Cruze included an oil change. Chevrolet Santa Monica performed this oil change using a non-Dexos blessed oil. A quick flip of the owner's manual told us that was a big, potentially warranty voiding, no-no.
Upon realizing the mistake, we called the dealer and asked them to drain the poser Dexos for the real thing. "We don't have any," began our advisor, "We've always used a blend supplied to us by GM. But the Dexos oil is on the way. I'll call you when it arrives."
It arrived. We dropped the Cruze off in the morning and it was ready in the afternoon. Old oil was drained and new oil added at no cost to us. Whew, that was close.
Total Cost: None
Total Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 10,711 miles