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Hate the technology
The car is comfortable, drives well, has good power, and gets suprisingly good gas mileage. I get 39 mpg on the highway. The problem for me is the technology. The audi connect is a grossly overpriced data plan. Without it, many of your tech features dont work. The navigation is a nightmare. During the sales cycle I was shown how easy it was to upgrade maps. Download to an sd card, plug it in and upload. Dealership even offered to do the first couple free. Well.... when I went to get that first free one, they wanted $500. So, I set out to do myself. First you have to make sure you can configure java so that you can connect to download. Then you have to download 10gb @ myaudi server speed 0f about 200kb/sec. Meanwhile, it keeps timing out. This is an all day affair folks.... and no, it isnt my connection or lack of tech savvy. Google it.
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The strong, silent type
The ride is supple yet not fatiguing. You feel the road but it does not affect comfort. You hear almost no road noise and can have a conversation at normal voice inside. Acceleration is brisk and satisfying. Though using premium 91 octane fuel, the payoff is great mileage if you allow the automatic stop start feature and coast to stops. Interior seating comfort is excellent and the driver's seat can be dialed in perfectly. Controls are easy to use, the display large enough to read, and the connectivity for iPhones and Android phones makes it easy to enjoy multiple information sources.
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- 2.0 TFSI ultra Premium Plus SedanMSRP: $17,49531 mi away
- 2.0 TFSI Premium Plus quattro SedanMSRP: $22,99011 mi away
- 2.0 TFSI Premium Plus quattro SedanMSRP: $18,87821 mi away
Luxurious daily driver, power when you want it
Technology is top of the market, instrumentation is incredible. Settings available can change the car from comfortable daily cruiser to powerful sport machine with the touch of a button. Controls are overwhelming at first but intuitive once learned. Perfect daily driver that can become a sport machine when you want it.
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Very impressive technology
This car is extremely fuel efficient in the Ultra model, the high style Bauhaus design is compelling , and the interior is the most quiet out there except for a Rolls Royce or Bentley. Styling is very tasteful and cutting edge. Ergonomics are sound. Telematics are excellent. Ride quality compares favorably to my S class Mercedes.
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Poor customer service; lots of immature technology
Pros: 1) Great fuel economy for an all wheel drive car that sprints to 60 in 5.3 seconds. Have averaged 31.4 mpg over 31,000 miles. 2) Probably the best value in he German entry level luxury segment, with the car costing thousands less than a similar equipped Mercedes or BMW. 3) Outstanding performance on snow and ice. Even with standard all season tires and no chains this car isn't the least bit phased by heavy winter conditions in the mountains. 4) Arguably the nicest design in its class. Cons: 1) Lots of technology that is poorly executed. Audi seems to have done away with the German concept of "Serienreife" (readiness for mass production). My iPhone mostly connects with the car but often doesn't. The front passenger seat belt alarm goes off when I place my iPhone on the seat, as if passengers now have the weight of an iPhone! The rear view camera stays on even after hundreds of yards of driving FORWARD as long as you don't exceed 10 mph (on all other Audis it switches off at around 7 mph), creating a potentially dangerous and annoying distraction. (I checked with Audi in the US and Germany, but there doesn't appear to be a software update for this glitch.) The rear view screen takes up a third of the screen showing you an icon that indicates that you are using the rear view camera, though the car doesn't have any other cameras, just taking up valuable screen real estate. The "comfort access" automatic door unlocking sometimes works, sometimes doesn't. While it works flawlessly on the A6, on the A4 it works well enough that you use it on a regular basis, just to be annoyed when the darn doors don't open (typically as you have heavy shopping bags in your hands). The ABS makes a loud clonking sounds, which as per Audio is the "self-check" of the system. (No other German car I have driven, whether BMW, Mercedes or VW has ever made such a weird sound, and neither does the 2019 version of the car.) 2) Garbage standard tires that bubble (as per TireRack this appears to be a common problem with this tire, but Audi refuses to take any responsibility). 3) The power steering feels as numb as in a Toyota. You get zero feedback, limiting the fun. 4) The car understeers and doesn't have 50/50 front/back weight distribution and drives a bit cumbersome on windy roads. 5) The 4 cylinder engine sounds a bit coarse, though to be fair, given the performance and fuel economy one probably shouldn't complain. 6) The Audi customer service is very poor across the board and clearly much worse than Mercedes or BMW. Even simple parts, like regulators, have to be ordered from Germany, and Audi doesn't see any reason to expedite the shipping, so these orders typically take about a month! Sometimes the dealership refuses to do warranty work or has to be pressed to look into issues. I have tried various dealerships and had the same experience across the board. 7) Typically when work is done the dealership fixes one problem and creates another. I had an oil change done and they overfilled the oil! I had my water pump replaced and again the overfilled the coolant. A seat frame was replaced and I got the car back with various deep scratched in the plastic which then had to be replaced etc. 8) Total incompetence of the sales department. There person selling me my car told me the engine doesn't have to be broken in as that's done "at the factory." All the while the manual says exactly the opposite. 9) Various parts fail WAY too early. My water pump failed at 10,000 miles (!), a rear window regulator at 20,000 miles and the replacement is failing again another 10,000 miles later... One tire bubbled after 10,000 miles and needed to be replace, which Audi refused to cover. Overall: Outstanding car for winter driving, fuel economy for the acceleration and power. Nice interior design, probably best value among the German entry level luxury cars, but the car is plagued by poor technical execution in many area, and Audi's customer service is outright lousy. Some of the programming would be fine if Audi provided automatic software updates like Tesla does, but that not the case, so you will have to live with the flaws as long as you have the car...
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