2015 Volkswagen Golf GTI: Oil Change and Software Update at 10,000 Miles
June 3, 2015
The 2015 Volkswagen Golf GTI calls for routine service at 10,000-mile intervals. When the odometer reached the magic number, it displayed a "service due" warning, so it was off to Volkswagen Santa Monica. Our experience here has been hit-or-miss over the past several years. This visit was different.
Our advisor, Ed, was on top of things. He meticulously walked around our car with us at the drop-off and took notes as we mentioned our concerns: 10,000-mile service, no tire rotation (we did that with the new tire purchase), the rear wiper cover cap was missing, the infotainment screen was slow to load and the front passenger seat heater was failing intermittently. He mentioned our car was due for an ECM software update (97102599, according to the work order) and promised a call in two hours with an update.
Two hours and 45 minutes later, Ed called.
"The oil change is complete," he said. "We did not rotate the tires, per your request, but we did inflate the pressures to reflect the door-jamb sticker. The car is parked in a stall now waiting for my tech to perform the software update and look at the other issues. I will call you back when he is finished."
Another two hours passed and he rang again. The wiper cap was replaced free of charge. The ECM update was complete, which hopefully remedied our infotainment issue. The seat heater failure could not be recreated. I'll take the blame for that, as I did not relay the issue to them as accurately as I could have. We'll have to bring it up again next time.
This was a painless and efficient visit overall. It was a nice surprise and a reason to come back.
Mike Schmidt, Vehicle Testing Manager @ 10,474 miles