Used 2017 Volkswagen e-Golf Consumer Reviews
An great electric car crippled by zombie software
The handling and acceleration of e-Golf is beyond my expectation. It is cute and agile on city road and highways. This is compared to the cars (Mercedes E350 and BMW X5) that I have. The perspective of paying $1.4 dollar for my daily commute of 45 miles is very promising. However, I will not recommend this model year to others because of the following pain points: (1) This car has a 3G module that communicates with VW server. It fails: The CarNet service on desktop browser or mobile App allows you to (a) lock/unlock the car, (b) activate A/C, (c) charging schedule manage. From day-1, the CarNet server is never able to communicate with my car. It renders the CarNet service useless. My e-Golf is completely off the grid. (2) Delay charging failure: If you search for "VW e-golf delay charging issue" on Google, you will find long list of complaints that it doesn't work. Yes, 2015 e-Golf delay charging problem continues to plague 2016 e-Golf. For people living in California, the low electric rate kicks in between 11pm-7am. This is a very fundamental software feature for utilize the discount rate, yet it fails to deliver. For those days that it fails to delay charge, I could wake up in the morning and only find out the battery is not charged. I had to drive my e-Golf with ECO+ mode in one morning commute because battery is low. With ECO+ mode that turns off AC/Heater, I was frozen with inside temperature 45F and thinking what I have trapped myself into. This is a horrible experience for a new car owner.
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Handles corners well, zips over canyons
I just bought the car today. For Los Angeles the car might not be the best in terms of gas mileage because when I started 9 miles away it was at 76 on the dashboard and 3 miles into my drive home it’s at 55. That’s 21 miles for the distance of three. Granted I was going up at very large hill And the air conditioner was on. So I’m hoping that by charging every night I will actually be able to make it to work and back which is a total of 18 miles. On the upside it handles beautifully And surprisingly goes over potholes and bumps very easily. Update - have been driving it for a week. I wish I hadn't bought this car. They don't tell you that 126 is nonexistent. I got home from work and it was at 26 miles left after having started at 78 this morning and I drive less than 18 miles. It's been almost two years. I never drive the car. I went to LAX (17 miles away) on a full tank and ran out of charge on the way back. Should have gotten a hybrid. Year 3 - I drive it more now, but of course not very far. Definitely buy the expensive extended warranty. Am going to get my charging mechanism fixed. When evaluating it the mechanic found another issue and part that needs to be replaced bevause when using a Volta (or any charging station) it locks in place and can’t get released. Total nightmare. So if I drive it only in the valley and not through the canyons I can easily do errands and not use much mileage at all. Using the heater or A/C uses more energy. But it’s still enormously fun to drive and handles really well. And four people can sit comfortably even if you are 6 feet.
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5 years and 18 days…
I’m at the 11th week of repairs for a high voltage battery fault, and subsequent battery charging system issue. I was at 5 years and 18 days and VW would not cover the charging issue. My car was sent to Colonial VW in Massachusetts since I live in Ohio and the local VW of Perrysburg, Ohio did not have trained techs on site. The car came back from Massachusetts 4 weeks later and I drove it for 2 days. After these 2 days, I attempted to charge it and it wouldn’t take a charge. The local VW dealer advised I replace the on board Battery charger ($2200 part + tax and labor $1100) and when that did not work, advised I continue replacing parts…charging port and battery charging cable, for another $1960. I was told the parts are on back order in North America and the local VW dealership could not provide an estimate for time in getting them. This whole repair has been sub-par, and I’ve been left without a car for 11 weeks. I have been talking with Sylvia at VW of North America customer care and she has been unable to offer advice for a way forward. Even though she manages customer service, she can only activate when I tell her what I want. After several calls, and repeated pleas for help, I suggested VW offer to buy the car back. That immediately prompted an email from her with a process for VW to consider an offer. VW can’t seem to fix my car, but there is a process to divest it? What makes this whole process so maddening, is when the car was in Massachusetts, the service tech knew about the faulty charging issue but did not call or let me know it was faulty. They returned the car to my local VW dealership who didn’t inspect anything before returning the car broken. Instead of waiting for the back order part, I called Colonial VW in Massachusetts and was able to order the part directly from them. They had it in 3 days, but my local dealership refused to request it and preferred to wait for the one they told me was on back order to come in. …9 more days. It will be 12 weeks next week without a car. Never buy a Volkswagen. Service is terrible.
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Electronic Failure
It just wouldn't start. Dash said Electronic Error: Stop! Had to have it towed 3 miles away because the only person in my local vw dealer who could work on it quit. In Denver they informed me they couldn't figure it out and sent it to Oxnard? I am still trying to locate my car and no one is telling me anything. I looked on forums and found the same complaint on a lot of these. I hope I get my car back so I can sell it.
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155 MILE RANGE!
I have been driving my 2017 VW Egolf for a month now and its amazing, I work in the service dept at a major VW dealership, the 17 is a now brainer, 50% plus more range than the 16, amazing pick up and regen. infotainment system is update and perfect
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