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2023 Volkswagen Atlas Cross Sport Consumer Reviews

3.8 out of 5 stars
53 reviews

Pricing

Edmunds suggests you pay
$31,919
1...

We have a limited number of reviews for the 2023 Atlas Cross Sport, so we've included reviews for other years of the Atlas Cross Sport since its last redesign.

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Pros
Cons
4 out of 5 stars

I got a Lemon

Amy Murphy, 08/14/2021
2021 Volkswagen Atlas Cross Sport SE w/Technology 4dr SUV AWD (3.6L 6cyl 8A)
45 of 45 people found this review helpful

I had my 2021 Cross Sport SE Premium 14 months before I traded it in. I love the Cross Sport, I miss it, but I think my particular vehicle was a lemon not necessarily all Cross Sports. I love driving it. It was comfortable, and I personally think it is the most gorgeous car on the road, but the issues... The first issue I had was the strut rattle. When I took it to the dealership, they said they couldn't find anything wrong. I persisted with another visit and they had to replace a part of the strut, which fixed the rattle. The second issue I had was with the crash avoidance system. The first time it engaged was not a situation as I was far enough back that I could have avoided the collision, but it engaged and almost killed the motorcycle cop behind me. One thing is for sure, this system defies the laws of physics! I turned the collision avoidance system off so it would not do that again. With the system off. It engaged twice in a 1 week period and immediately after the 2nd incidence the brakes were making a grinding noise. Before I could get it to the shop, the car turned itself completely off at a red light with the error that the door was open. It took opening and shutting the doors several times to get to where I could get the car in park to get it started again. Fortunately I had the oil changed with full point inspection to prove that I had not been riding the brakes. The service department refused to believe the anti collision system could cause the damage to the rotors and I had to fight to get VW to pay for replacing them. The only thing that saved me from having to pay for the replacement is that inspection 2 weeks prior. The electrical issue was a sensor. I had to take it back to the shop a few months later because I was still having issues with the door sensor. This last time, time number 4, was the same door sensor issue. Along with the door sensor replacement, the wiring harness in the door had to be replaces, which they now think was the issue causing the sensor to continue to fail. 4 times was enough for me to get out while the getting was good. I do think the issues I was having was that particular car and I would have gotten another Cross Sport had they had the same or step up from mine but they didn't. Oh, there is also the horrible gas mileage, but it's a V6 so I expected that.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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6 Offers Near Ashburn, VA
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*Starting MSRP of $36,715 for a 2024 Volkswagen Atlas X Cross Sport SE 2.0L TSI® with 8-speed automatic transmission. Prices exclude destination, taxes, title, other options, and dealer charges. Dealer sets actual price.

3 out of 5 stars

Mixed feelings

Tray, 09/18/2021
2021 Volkswagen Atlas Cross Sport SEL R-Line 4dr SUV (3.6L 6cyl 8A)
27 of 27 people found this review helpful

I just bout an r-line Volkswagen cross sport atlas v6 with front wheel drive. I test drove both the 4 motion and front wheel drive but honestly for the large price increase I couldn’t justify the large price increase especially with the extra mark ups Volkswagen has added on top of the window sticker price tag due to the chip shortage. I ended up paying an extra 2400.00 on top of the 43,000 window sticker tag price which I think is ludicrous. The color combination and looks of the interior of my vehicle are very unique and beautiful. The exterior is very Audi inspired. The cabin is the largest suv that I’ve ever sat foot into including the front seats , rear seats and especially the large trunk. People who are 6’5 and taller will have no problems at all with leg room when compared to any other suv on the market. If you need a large trunk for luggage the cross sport is very large in fact I cannot fully reach all of the trunk even at 6 feet tall. Some negatives are why make such a sporty vehicle design with such a horrible sluggish v6 engine. I test drove the v6 with 4 motion and the acceleration was even worse from a dead stop. My prior vehicle was a grand Cherokee v8 and a 2016 Kia cardenza v6 both which much stronger acceleration. The acceleration does greatly improve in sport mode at least which is the only way I drive this vehicle daily. The other biggest negative that I have is the horrible sound system for a 43,000 suv. It has no bass and the volume even at the max setting doesn’t compare at all to the Kia product or jeep products. The sound even on my r-line upgraded model was so bad that I literally just added an after market subwoofer with all new door speakers and amplifier. So for me to spend an additional $1,000.00 should help you to understand just how horrible the system is especially if you listen to rap music or heavy metal music or r&b. The ride in the vehicle is great especially considering that the vehicle doesn’t come with air suspension. The seats are very large and provide great comfort for all sizes including larger frame occupants. The entertainment console particular the wireless apple car play and wireless phone charging is a positive game changer. It’s so nice to have all the features mirroring from your phone to the vehicle without the clutter of phone cords. Believe me once you experience the wireless apple CarPlay you will never ever go back to the old cord method. The panoramic large sunroof is large and to my surprise is tinted to provide the right mix of sunlight into the cabin. One thing you will notice immediately is just how quiet this vehicle is. I have gotten out of the vehicle a few times and forgot that the vehicle was still running , thankfully the dashboard alerted me to turn off the ignition. Overall this is a lot that you get for the money regardless of whether you get the 7 seater atlas or the 5 seater cross sport atlas. I reviewed several vehicles from the Jeep Grand Cherokee, Mazda CX-9, Toyota Highlander , Toyota 4 runner , Kia telluride and non had the upscale looks and fee as the vw cross sport. I added the 5 year 150,000 bumper to bumper extended warranty since I drive around 30,000 miles a year just in case I run into any mechanical issues down the road. My prior vehicle was a 2018 jeep v8 grand Cherokee summit which was a wonderful vehicle even at 70,000 miles. So just to recap the highlights are great Audi inspired exterior views, great ride, largest in my opinion deep trunk space, most leg room in all rows vs anything priced under $60,000.00, great technology and safety features. The negatives are very sluggish v6 engine, and the worse sound system I’ve ever heard in my 23 years of driving. Even my old Buick’s from the 90s Honestly sounded better this.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
2 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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3 out of 5 stars

Dont expect everything to work

Frustrated owner, 06/13/2022
2022 Volkswagen Atlas Cross Sport SE w/Technology 4dr SUV AWD (3.6L 6cyl 8A)
26 of 26 people found this review helpful

I traded in my 2020 Silverado for the Cross Sport because it seemed like a nice vehicle and 5K lb towing capacity is standard (no extra package needed). The car drives will and has some nice features like digital cockpit, infotainment, wireless charging etc; and it does tow my 3,500 lb boat nicely. But, its a very frustrating vehicle.... three days after I picked it up the infotainment system went dark. So many things are operated through that system, its a big deal. The dealer service team was no help (they are really bad) but I did my own research and found out how to do a soft reset; that worked. Then, a week later (that car is now two weeks old) as I am pulling out of my driveway memorial day weekend, 5:30 am for a 350 mile holiday weekend, the engine lite comes on. the Manual says not to drive it but I am not canceling my vacation because of this brand new car so I departed. three days later the light went out on its own and has not come back on. Again the dealer is no help. they want to keep the car for a week, with no courtesy vehicle, just to see if there is an error code; unbelievable. I contacted VW, they are less help than the dealer. some of the safety features dont work at they should, again, very frustrating... So, its a nice car but I have zero confidence in it. When its working, its a nice car. Proceed with caution if you are thinking of buying one. Or Buy two if you need reliable transportation.

Safety
3 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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*Starting MSRP of $36,715 for a 2024 Volkswagen Atlas X Cross Sport SE 2.0L TSI® with 8-speed automatic transmission. Prices exclude destination, taxes, title, other options, and dealer charges. Dealer sets actual price.

5 out of 5 stars

Update: it’s still not a Sports Car!

Ru2bsi, 12/05/2021
updated 12/27/2022
2022 Volkswagen Atlas Cross Sport SE w/Technology 4dr SUV AWD (2.0L 4cyl Turbo 8A)
23 of 23 people found this review helpful

UPDATE: it’s been a year and I still love this car for its roominess and spunky attitude. Now the dirty: it was annoying to learn of the wire harness recall of which my vehicle did not appear to have those issues after inspection and dealer fix (primarily due to the climate we live in). And another recall for yet another issue, that didn’t seem as urgent as the first. So, I’m waiting for a push or my next service appointment. 2nd the only thing that is really annoying is the infotainment system. The User Interface is not as mature as one would expect. In fact, there are far more intelligent systems out there. After 10 mos of ownership, the apple play bt would get confused and bounce pack and forth from the car to my AirPods (if they were not in the case). Or general radio/media controls would simply freeze up and I’d need to restart the entire vehicle. Strange little things. Or the BT would play in stereo one moment and simply switch to mono a few yards later and switch back. These are small annoying instances experienced in the last two months - simply annoying things that happen from time to time. But overall not a deal breaker. First, knowing this is NOT a Sports Car, it never claimed it was. I had no expectations for quick pick-up. But it does respond when it counts!! It drives as it should, a utility vehicle with sporty/stylish lines. I've read all many reviews claiming the disappointment in acceleration. And honestly, most suv's I've driven NEVER drove like sports cars. They are far too heavy and cumbersome to do so. It does have enough pick up where it matters. Now, to the part I love - its roomy!! There is space for everything!! Carseats, strollers, and trips to Costco. AND ALL WHEEL DRIVE!! We didn't go with the special badging option, that was to frivolous. We could see where folks might have issues with the technology - frankly we figured it out quickly and it's actually very advanced for normal consumers. We're impressed - So far, so good, we're grandparents who refuse to drive a minivan! UPDATE: from my first review - we still love the car!! Despite the recall for the door harness that seems to effect those in “wetter” climates. We live in a dryer climate, and are less likely to have the issues in the recall, so we wait for a fix. Despite all of that - the car still is a favorite of ours. Spacious and Stylish, it can and does turn heads of the Audi Q8 owners. It reminds us of the less techie version without the high end finishes. And we’re actually ok with that.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Spacious Vehicle with Beautiful Unique Styling

Carlo, 05/28/2021
2021 Volkswagen Atlas Cross Sport SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
23 of 23 people found this review helpful

I purchased this vehicle in November 2020 and I am very happy with my decision. I have the 2.0T AWD engine which drives very smooth and has enough power for driving around town. Great SUV for big and tall people or anyone would prefer a spacious cabin.

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