Used Ford C-Max Hybrid for Sale
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Vehicle Listing Details
- $9,500
| $3,623 below market
2016 Ford C-Max Hybrid SEL
70,143 miles16 miles awayNo accidentsHome delivery*Certified Benz and Beemer - Scottsdale / Arizona
Located 16 miles away from Gilbert, AZ
**$31,730 ORIGINAL MSRP**EQUIPMENT GROUP 302A($2,195)**PANORAMIC GLASS ROOF($1,315)**NAVIGATION/NAV/GPS**SONY PREMIUM SOUND**POWER DRIVER SEAT**BACKUP CAMERA**KEYLESS ENTRY**BLUETOOTH WIRELESS**RIGOROUSLY INSPECTED AND CERTIFIED** ** At Certified Benz & Beemer, we offer the highest quality, pre-owned vehicles in a friendly, zero pressure environment which we believe will be the best car buying experience you ever have. This has helped Certified Benz & Beemer to be recognized as the No. 1 Independent Dealer in the entire USA in 2013 and the No. 1 Independent Dealer in Arizona for 2012, 2014, 2016, 2017,2018 and 2019 by DealerRater.com, the most trusted source of automobile dealership and service center reviews of customer service, quality of work, friendliness, price and overall experience. Certified Benz & Beemer offers a great selection of top quality, luxury vehicles handpicked from the Southwest and most are displayed inside our 92,000 square feet of air-conditioned indoor showrooms. As part of the fully transparent process, we will provide you with our best upfront pricing, a CARFAX history report, our service inspection report, a Kelly Blue Book report as well as a market analysis report of the vehicle. Each certified vehicle comes with a 3 month/3,000 mile warranty and a 3 day Satisfaction Guarantee policy for your peace of mind (High Performance vehicles excluded). *** ****We encourage our customers to inquire whether a second key, floor mats, and/or owner's manual are available on this vehicle. Also, due to the sunny conditions in Arizona, many of the vehicles may have window tint installed on the vehicle at an additional cost of $399.00. We encourage that you inquire whether window tint has been installed on vehicle.****
Dealer Review:
Not sure where to begin? The part where I went to get my cashiers check for our agreed $62k cash purchase and they sold the car to another buyer. Yes. While I was on my way to the dealership. With my money. Or the part where they told me they are a no hassle dealership, strictly use Kelley Blue Book for trade but then offered me $3k less? Or the part where I called the dealership with questions, sales guy said he’d find out and then never called me back? Or, or, or. Just run. Run as fast as you can. Away. Wouldn’t want to drive thru their lot let alone every spend my money here. Truly remarkable this place is in business running this way. Zero stars.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 2 Reported Owners
Personal Use Only: No
Usage Type: Corporate Fleet Vehicle
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2016 Ford C-Max Hybrid SEL with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats, Keyless Entry/Start.
Engine: 4-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
40 Combined MPG (42 City/37 Highway)Listing Information:
VIN: 1FADP5BU1GL100214
Stock: 16157B
Certified Pre-Owned: No
Listed since: 09-17-2020 - Price Drop$11,500
| $2,192 below market
2017 Ford C-Max Hybrid SE
36,060 miles3 miles awayNo accidentsBill Luke Santan - Gilbert / Arizona
Located 3 miles away from Gilbert, AZ
Dealer Review:
Just came from the dealership. My wife wanted a different car after 5 years. She was looking at Jeep Cherokee's and Lincoln MKC's. They had a few, found an MKC she liked. We brought her 2011 Jeep Wrangler 4 door hardtop Unlimited with 2" lift, oversize tires/wheels, fully loaded with 59K miles and super clean. KBB trade in value was $20L to $23K. The sales guy wrote everything up to see what they would give for trade. He came back after talking with his F&I guy and offered $10.9 trade in value. ARE YOU KIDDING ME! I confirmed what he was saying and he told me that he had dropped the price of the MKC by $2K. So where is the disparity of $10K. Even the Nissan dealership across the street offered $18.2 and he said that's because Nissan pads their prices. I'm sorry but this is 2020 where most buyers have access to this thing called the internet, where a great deal of research gets done before we step on the lot! I got on the phone and explained everything to my buddy who is has been an F&I guy in CA for 20 years. He said the guy was jerking my chain and to walk away. So I explained to the sales guy, 1, the offer is insulting. 2, you'll sell the Jeep with how it looks quickly and for about $24K, not to mention how many buyers it's going to attract on the lot. I didn't appreciate being insulted and demanded our keys. He starts the car sales SOP, saying that he has to go get the keys but when he walks to the F&I guy, my wife sees him pull the keys out of his own pocket, so now he's [non-permissible content removed] too. Then he comes to us with the key and says his boss made a mistake and thought it was a soft top not a hard top and he reran the estimate and magically came up $6K. If I plug in the details on KBB.com and compare soft top to hard top, the value is less than $1K, so where did they come up with $6K for their mistake? I'll tell you where, out of the fact that I told him he was insulting and was losing a sale. So then the sales guy, trying to save the sale says, sell your jeep outright and come back. I told him you will NEVER see me on a Bill Luke lot again! If that's how you treat people, by taking advantage of them, then you can KMA! Now I know we aren't going to get private seller pricing on a trade in and I know some dealerships will be higher and some lower on trade in but this was the most insulting experience I have ever had at a dealership and I've sold cars for a little bit years ago, so I understand some of the process. Of course we didn't have as educated a buyer back then because of how the internet information has exploded. So I'm putting this out as a combat veteran and retired police officer, to any of my fellow vets and first responders, don't waste your time at Bill Luke dealerships! Follow up: After the I posted our bad review of Bill Luke Santan - Used Car Sales in Gilbert, AZ, their General Sales Manager reached out and apologized for the behavior of his staff. He said it was an isolated incident and that his staff would be reprimanded. He asked how he could make it up to us, as he understands the importance of positive vs negative reviews and experiences, especially with the veteran community, which he has had dealings with in Sierra Vista. I was concerned that this was just an appeasement and that his offer may have lacked sincerity, as a form of lip service. I did appreciate that he had reached out however, so I further explained what had happened and told him I would give his store a second chance to repair an insulting encounter into a positive exchange. I offered my terms which included finding us a similar car to the one my wife wanted, which had since been sold, I asked for a fair market price on trade in, a discounted price on the sale of the new (used) vehicle and I asked for a written apology from the sales person and the manager on that night, both who insulted us. Lastly, I asked that we not have to see the sales person or the manager as that would cause another issue if I had to look at them or thought they were benefitting in anyway, from this potential sale. Nothing I asked for was unreasonable and I waited for a reply. My thoughts were, if he agreed or even countered, then he was sincere. If he declined, then I would be assured that his seemingly caring response was in reality, a duplicitous attempt to get me to roll over on the truth. The truth being that their store and practices were insulting, unprofessional and deceitful. They lived up to the stereotypical “used car salesman” character often depicted as shady, greasy, deceitful and willing to take advantage of anyone foolish enough to step on to their lot, just for the sake of making a buck! Of course that was from a bygone era, certainly not found today, where the public is much more educated, where information on values and costs is so easily available on smart devices and phones alike. At least that’s what I thought until it was all confirmed as happening now, in 2020, in Gilbert, AZ. So my recommendation NOW, as it was the night this awful experience happened to my wife and I, is to steer clear of Bill Luke stores. If only my experience hadn’t been confirmed by the General Sales Manager, I could’ve believed that this was isolated. For all I know, this behavior gets high fives from the leadership at Bill Luke stores. However, not all is negative – this experience forced us to look at the competition for Bill Luke car sales and what we found was a great experience at the Courtesy group of car sales stores. In fact, we traded in my wife’s Jeep, the one that Bill Luke Santan had insulted us with, with a $10.9K offer. Courtesy gave us more than double that on trade in! Then they knocked $4800K off the price of a used vehicle that my wife fell in love with. A deal too good to be true? Or perhaps, as the sales guy at Bill Luke put it “the competition pads their prices.” I did my due diligence checking to see if this was a good deal all around or not and wouldn’t you know it, turns out it was a great deal!!! So thank you to Bill Luke Santan sales staff the manager on that night and the General Sales Manager for making sure we never went back to Bill Luke stores. So the Courtesy stores made money yesterday on a car sale, took in a great trade that will also make them money, they can show another unit sold this month and they did it with professionalism and integrity. Hmm, isn’t that what all car sales stores should be about in 2020. If you’re asking me, then absolutely yes! But hey, maybe you can try Bill Luke Santan and see if your experience is different…or not. For us, we will let our world know that the Courtesy Stores are the place to go. When you have a choice on where to spend your hard earned money, courtesy, vs. being insulted will always get my vote.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 1 Reported Owner
Personal Use Only: Yes
Usage Type: Lease Vehicle
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2017 Ford C-Max Hybrid SE with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Auto Climate Control, Trip Computer.
Drive Wheel Configuration: front wheel drive
40 Combined MPG (42 City/38 Highway)Listing Information:
VIN: 1FADP5AU8HL119006
Stock: SG21575
Certified Pre-Owned: No
Listed since: 12-01-2020 - $12,987
| $1,666 below market
2017 Ford C-Max Hybrid SE
22,141 miles50 miles awayNo accidentsFive Star DealerJones Ford Buckeye - Buckeye / Arizona
Located 50 miles away from Gilbert, AZ
EPA 38 MPG Hwy/42 MPG City! GREAT MILES 22,141! Onboard Communications System, CD Player, iPod/MP3 Input, Brake Actuated Limited Slip Differential, Smart Device Integration, Dual Zone A/C, Aluminum Wheels, Back-Up Camera SEE MORE! KEY FEATURES INCLUDE Back-Up Camera, Hybrid, Satellite Radio, iPod/MP3 Input, CD Player, Onboard Communications System, Aluminum Wheels, Dual Zone A/C, Smart Device Integration, Brake Actuated Limited Slip Differential Rear Spoiler, MP3 Player, Remote Trunk Release, Keyless Entry, Child Safety Locks. OPTION PACKAGES CHARCOAL BLACK, CLOTH FRONT BUCKET SEATS 10-way power driver seat (fore/aft, up/down, tilt, recline, w/2-way power lumbar), 4-way manual passenger seat (fore/aft, recline), and 2 4-way adjustable head restraints. Ford SE with Magnetic Metallic exterior and Charcoal Black interior features a 4 Cylinder Engine with 188 HP at 6000 RPM*. EXPERTS ARE SAYING Great Gas Mileage: 42 MPG City. MORE ABOUT US JONES FORD BUCKEYE is the Home of the Lowest City Sales Tax in Maricopa County and the Jones family is the only one to offer no-charge Lifetime Powertrain Protection on their certified pre-owned. We are a family-owned local dealer serving Arizona since 1970. If you prefer a no-nonsense, no-pressure approach you have come to the right place! Check out our brand new showroom and client lounge with free wifi, HDTV, children's play area, beverages, and concession machines. Price does not include dealer added accessories(not all vehicles have added accessories), applicable tax, title, license fees and documentation fee of $379. Pre-Owned Vehicles Second key, floor mats, and owner's manual may not be included with Horsepower calculations based on trim engine configuration. Fuel economy calculations based on original manufacturer data for trim engine configuration. Please confirm the accuracy of the included equipment by calling us prior to purchase.
Dealer Review:
Easy, family oriented, expedited and friendly. Go in and done less time than we expected comparison to previous experience with other car dealership. Lol very persistent. Thanks we love our new Ford Edge.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 1 Reported Owner
Personal Use Only: Yes
Usage Type: Lease Vehicle
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: Yes
Features and Specs:
Description: Used 2017 Ford C-Max Hybrid SE with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Auto Climate Control, Trip Computer.
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
40 Combined MPG (42 City/38 Highway)Listing Information:
VIN: 1FADP5AU7HL118882
Stock: P9255
Certified Pre-Owned: No
Listed since: 12-12-2020 - New Listing$6,499
2013 Ford C-Max Hybrid SEL
134,082 miles2 miles awayFrame damageHome delivery*AutoNation Chevrolet Gilbert - Gilbert / Arizona
Located 2 miles away from Gilbert, AZ
Leather Seats Keyless Start Bluetooth Connection Rear Spoiler 2.0L Atkinson-Cycle I4 Hybrid Engine Charcoal Black; Leather Seat Trim Ingot Silver Metallic This vehicle includes a Money-Back Guarantee* and passed our precise inspection process. Best of all the price you see is the price you pay. No haggling. No back and forth. No pressure. And this price is so good it is guaranteed. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. Subject to certain terms and conditions. See store for details. Some restrictions apply. All efficacy claims & statements are relevant when disinfectant product is applied correctly. This disinfectant product has been approved & registered by the EPA for use against SARS-CoV-2, the virus that causes Disease 2019 (COVID-19). Disinfectant methods or claims should not be deemed to state or imply these products can eliminate or prevent transmission of any virus, illness or disease. For product manufacturer or EPA registration information, see an AutoNation Service Associate for details.
Dealer Review:
My issues deal with the installation of products - one of which was never delivered - and the care of my vehicle when it was at the dealership. The sale was executed 11/13/20 but I didn't get my vehicle until 12/16/20, and that was only because I got tired of waiting for a part that was long overdue. I purchased the vehicle with additional products to be added on after the fact: a roll bar and a cold-air intake. I was told on the day I purchased that it would take 7-10 days for these parts to be delivered and installed. I received a text from my sales consultant exactly two weeks later to inform me that the rollbar was received and would be installed that day (11/27) however the cold air intake was still back-ordered. Two weeks later (12/14) and with no new update, I texted the sales rep to cancel any remaining orders, refund me my money for the parts, and deliver the vehicle. The rep delivered the truck on 12/16. He informed me that a check request was made for the cold-air intake, and once issued, I could pick it up at the dealership or it could be mailed. Who knows how long I will have to wait for that? Upon delivery, the exterior was washed but the interior was dirty. The "new car smell" was now replaced with cigarette smoke. The media screen was smudged and the driverside door had scuffmarks from shoes. When I went to park the vehicle in my garage, I looked at the odometer: it had 333 miles. When I signed my sales paperwork, the odometer had 57 miles on it. Deducting the mileage for the drive from the dealership to my home (39 miles), how does a parked vehicle accrue 237 miles? It wouldn't require a test-drive of over 200 miles to ensure the roll bar was attached properly. I assume what happened is that my new truck was used for a combination of test-drives and/or errands. This is totally unacceptable: I didn't give anyone permission to use my vehicle for any of these tasks. I left it there after the purchase - with their permission - in order for them to easily install the products I purchased. Needless to say, I cannot recommend this dealership.
AutoCheck Vehicle History Summary
Accident Free Vehicle: No
Accident History: 2 Reported Accidents
Number of Previous Owners: 3 Reported Owners
Personal Use Only: Yes
Usage Type: Personal Use Only
History Provider: AutoCheck
Title Details: Frame Damage
Salvage Vehicle: No
Frame Damage: Yes
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2013 Ford C-Max Hybrid SEL with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats, Keyless Entry/Start.
Engine: 4-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
40 Combined MPG (42 City/37 Highway)Listing Information:
VIN: 1FADP5BU5DL509361
Stock: DL509361
Certified Pre-Owned: No
Listed since: 01-15-2021 - Price Drop$10,895
| $551 below market
2017 Ford C-Max Hybrid SE
78,554 miles10 miles awayNo accidentsMesa DriveTime - Mesa / Arizona
Located 10 miles away from Gilbert, AZ
GENIUS TOOLS & VEHICLE BENEFITS: Experience the Genius Way to Buy a Car at DriveTime with true online financing terms, no haggle pricing and a pressure free sales experience. Every vehicle at DriveTime is inspected prior to arriving on the lot and comes complete with a 5-Day vehicle return policy, 30 Day/1500 Mile Limited Warranty. DriveTime vehicles also include a FREE AutoCheck History Report plus an extensive list of vehicle features and safety information. With over 14,000 used cars, trucks, vans and SUVs nationwide, we have the vehicle you�ve been dreaming of! Note: Prices exclude taxes and finance charges and, where allowed by state law, may exclude doc fees up to $299 and other applicable fees.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 1 Reported Owner
Personal Use Only: No
Usage Type: Corporate Fleet Vehicle
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2017 Ford C-Max Hybrid SE with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Auto Climate Control, Trip Computer.
Engine: 4-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
40 Combined MPG (42 City/38 Highway)Listing Information:
VIN: 1FADP5AU6HL110322
Stock: 1050176508
Certified Pre-Owned: No - $10,595
| $232 below market
2015 Ford C-Max Hybrid SE
76,083 miles10 miles awayNo accidentsMesa DriveTime - Mesa / Arizona
Located 10 miles away from Gilbert, AZ
GENIUS TOOLS & VEHICLE BENEFITS: Experience the Genius Way to Buy a Car at DriveTime with true online financing terms, no haggle pricing and a pressure free sales experience. Every vehicle at DriveTime is inspected prior to arriving on the lot and comes complete with a 5-Day vehicle return policy, 30 Day/1500 Mile Limited Warranty. DriveTime vehicles also include a FREE AutoCheck History Report plus an extensive list of vehicle features and safety information. With over 14,000 used cars, trucks, vans and SUVs nationwide, we have the vehicle you�ve been dreaming of! Note: Prices exclude taxes and finance charges and, where allowed by state law, may exclude doc fees up to $299 and other applicable fees.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 1 Reported Owner
Personal Use Only: No
Usage Type: Corporate Fleet Vehicle
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2015 Ford C-Max Hybrid SE with USB Inputs, Tire Pressure Warning, Rear Bench Seats, Audio and cruise controls on steering wheel, Stability Control.
Engine: 4-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
40 Combined MPG (42 City/37 Highway)Listing Information:
VIN: 1FADP5AU9FL119478
Stock: 1050177351
Certified Pre-Owned: No - Price Drop$10,654
| $970 below market
2015 Ford C-Max Hybrid SEL
65,517 miles37 miles awayNo accidentsPeoria Nissan - Peoria / Arizona
Located 37 miles away from Gilbert, AZ
Dealer Review:
Now we’re in the process of starting the legal proceedings. The car is in the dealership possession, we don’t agree to new terms and they refuse to refund my down payment – what a scam!!! My bank also confirmed that under no circumstances do they force Warranty or GAP on the customer, it’s optional and entirely up to me.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 1 Reported Owner
Personal Use Only: Yes
Usage Type: Personal Use Only
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2015 Ford C-Max Hybrid SEL with Tire Pressure Warning, Audio and cruise controls on steering wheel, Remote Start, Stability Control, Heated seats.
Engine: 4-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
40 Combined MPG (42 City/37 Highway)Listing Information:
VIN: 1FADP5BU9FL121049
Stock: 201976A
Certified Pre-Owned: No
Listed since: 12-30-2020 - $12,681
| $475 below market
2015 Ford C-Max Hybrid SEL
42,348 miles33 miles awayNo accidentsHome delivery*Avondale Toyota - Avondale / Arizona
Located 33 miles away from Gilbert, AZ
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 1 Reported Owner
Personal Use Only: Yes
Usage Type: Personal Use Only
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2015 Ford C-Max Hybrid SEL with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats, Keyless Entry/Start.
Engine: 4-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
40 Combined MPG (42 City/37 Highway)Listing Information:
VIN: 1FADP5BU5FL118276
Stock: 211748A
Certified Pre-Owned: No
Listed since: 12-28-2020 - $12,500
| $253 below market
2017 Ford C-Max Hybrid SE
27,730 miles3 miles away1 AccidentBill Luke Santan - Gilbert / Arizona
Located 3 miles away from Gilbert, AZ
Dealer Review:
Just came from the dealership. My wife wanted a different car after 5 years. She was looking at Jeep Cherokee's and Lincoln MKC's. They had a few, found an MKC she liked. We brought her 2011 Jeep Wrangler 4 door hardtop Unlimited with 2" lift, oversize tires/wheels, fully loaded with 59K miles and super clean. KBB trade in value was $20L to $23K. The sales guy wrote everything up to see what they would give for trade. He came back after talking with his F&I guy and offered $10.9 trade in value. ARE YOU KIDDING ME! I confirmed what he was saying and he told me that he had dropped the price of the MKC by $2K. So where is the disparity of $10K. Even the Nissan dealership across the street offered $18.2 and he said that's because Nissan pads their prices. I'm sorry but this is 2020 where most buyers have access to this thing called the internet, where a great deal of research gets done before we step on the lot! I got on the phone and explained everything to my buddy who is has been an F&I guy in CA for 20 years. He said the guy was jerking my chain and to walk away. So I explained to the sales guy, 1, the offer is insulting. 2, you'll sell the Jeep with how it looks quickly and for about $24K, not to mention how many buyers it's going to attract on the lot. I didn't appreciate being insulted and demanded our keys. He starts the car sales SOP, saying that he has to go get the keys but when he walks to the F&I guy, my wife sees him pull the keys out of his own pocket, so now he's [non-permissible content removed] too. Then he comes to us with the key and says his boss made a mistake and thought it was a soft top not a hard top and he reran the estimate and magically came up $6K. If I plug in the details on KBB.com and compare soft top to hard top, the value is less than $1K, so where did they come up with $6K for their mistake? I'll tell you where, out of the fact that I told him he was insulting and was losing a sale. So then the sales guy, trying to save the sale says, sell your jeep outright and come back. I told him you will NEVER see me on a Bill Luke lot again! If that's how you treat people, by taking advantage of them, then you can KMA! Now I know we aren't going to get private seller pricing on a trade in and I know some dealerships will be higher and some lower on trade in but this was the most insulting experience I have ever had at a dealership and I've sold cars for a little bit years ago, so I understand some of the process. Of course we didn't have as educated a buyer back then because of how the internet information has exploded. So I'm putting this out as a combat veteran and retired police officer, to any of my fellow vets and first responders, don't waste your time at Bill Luke dealerships! Follow up: After the I posted our bad review of Bill Luke Santan - Used Car Sales in Gilbert, AZ, their General Sales Manager reached out and apologized for the behavior of his staff. He said it was an isolated incident and that his staff would be reprimanded. He asked how he could make it up to us, as he understands the importance of positive vs negative reviews and experiences, especially with the veteran community, which he has had dealings with in Sierra Vista. I was concerned that this was just an appeasement and that his offer may have lacked sincerity, as a form of lip service. I did appreciate that he had reached out however, so I further explained what had happened and told him I would give his store a second chance to repair an insulting encounter into a positive exchange. I offered my terms which included finding us a similar car to the one my wife wanted, which had since been sold, I asked for a fair market price on trade in, a discounted price on the sale of the new (used) vehicle and I asked for a written apology from the sales person and the manager on that night, both who insulted us. Lastly, I asked that we not have to see the sales person or the manager as that would cause another issue if I had to look at them or thought they were benefitting in anyway, from this potential sale. Nothing I asked for was unreasonable and I waited for a reply. My thoughts were, if he agreed or even countered, then he was sincere. If he declined, then I would be assured that his seemingly caring response was in reality, a duplicitous attempt to get me to roll over on the truth. The truth being that their store and practices were insulting, unprofessional and deceitful. They lived up to the stereotypical “used car salesman” character often depicted as shady, greasy, deceitful and willing to take advantage of anyone foolish enough to step on to their lot, just for the sake of making a buck! Of course that was from a bygone era, certainly not found today, where the public is much more educated, where information on values and costs is so easily available on smart devices and phones alike. At least that’s what I thought until it was all confirmed as happening now, in 2020, in Gilbert, AZ. So my recommendation NOW, as it was the night this awful experience happened to my wife and I, is to steer clear of Bill Luke stores. If only my experience hadn’t been confirmed by the General Sales Manager, I could’ve believed that this was isolated. For all I know, this behavior gets high fives from the leadership at Bill Luke stores. However, not all is negative – this experience forced us to look at the competition for Bill Luke car sales and what we found was a great experience at the Courtesy group of car sales stores. In fact, we traded in my wife’s Jeep, the one that Bill Luke Santan had insulted us with, with a $10.9K offer. Courtesy gave us more than double that on trade in! Then they knocked $4800K off the price of a used vehicle that my wife fell in love with. A deal too good to be true? Or perhaps, as the sales guy at Bill Luke put it “the competition pads their prices.” I did my due diligence checking to see if this was a good deal all around or not and wouldn’t you know it, turns out it was a great deal!!! So thank you to Bill Luke Santan sales staff the manager on that night and the General Sales Manager for making sure we never went back to Bill Luke stores. So the Courtesy stores made money yesterday on a car sale, took in a great trade that will also make them money, they can show another unit sold this month and they did it with professionalism and integrity. Hmm, isn’t that what all car sales stores should be about in 2020. If you’re asking me, then absolutely yes! But hey, maybe you can try Bill Luke Santan and see if your experience is different…or not. For us, we will let our world know that the Courtesy Stores are the place to go. When you have a choice on where to spend your hard earned money, courtesy, vs. being insulted will always get my vote.
AutoCheck Vehicle History Summary
Accident Free Vehicle: No
Accident History: 1 Reported Accident
Number of Previous Owners: 1 Reported Owner
Personal Use Only: No
Usage Type: Corporate Fleet Vehicle
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2017 Ford C-Max Hybrid SE with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Auto Climate Control, Trip Computer.
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
40 Combined MPG (42 City/38 Highway)Listing Information:
VIN: 1FADP5AU5HL118976
Stock: SM22013
Certified Pre-Owned: No
Listed since: 01-11-2021 - Price Drop$11,900
2017 Ford C-Max Hybrid SE
48,352 miles37 miles awayNo accidentsPeoria Ford - Peoria / Arizona
Located 37 miles away from Gilbert, AZ
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 1 Reported Owner
Personal Use Only: No
Usage Type: Corporate Fleet Vehicle
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2017 Ford C-Max Hybrid SE with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Auto Climate Control, Trip Computer.
Engine: 4-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
40 Combined MPG (42 City/38 Highway)Listing Information:
VIN: 1FADP5AUXHL104359
Stock: P08873
Certified Pre-Owned: No
Listed since: 01-06-2021 - $7,999
| $699 below market
2014 Ford C-Max Hybrid SE
96,150 miles12 miles awayNo accidentsPrecision Fleet Services - Tempe / Arizona
Located 12 miles away from Gilbert, AZ