Used 2015 Mazda CX-9 for Sale
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Vehicle Listing Details
John Kennedy Mazda of Pottstown - Pottstown / Pennsylvania
Located 33 miles away from Wilmington, DE
Dealer Review:
Do not buy your car from a John Kennedy dealership. Their sales manager, Michael Armstrong, is [non-permissible content removed], raised his voice to my girlfriend & myself, and even took off his mask while we were in the same confined room as him. This kind of unprofessionalism & neglect to our lives is incredibly disrespectful. The other (non-John Kennedy) Mazda dealerships in the area offer significantly better prices and better customer service. Don’t waste your time. Story below: My girlfriend & I were emailing local dealerships requesting an out the door price on a specific car we were looking to buy before the end of December. We received responses from every dealership we reached out to with the exception of the 2 John Kennedy dealerships. We used emails found on their website, & even emails directly to people whom we received business cards from but received no responses. The day before we planned to buy the car, we decided to swing by the John Kennedy dealership in Pottstown as we were in the area. We already had an out the door price we were very happy with and a dealership expecting us the next day, but we just wanted to see if they would be able to match the price as they were a little closer to where we lived. We liked this due to servicing the vehicle down the road. We stop in and are quickly in a room with their sales manager, Michael Armstrong. We say we are not buying a car today but will be buying this specific car tomorrow and want to know if they have it and can match/beat the price. He pulls up his computer and starts the search the inventory. Unfortunately, they do not have the car in the color/trim/package that we want. What he does share is that they have the color in the trim one level up from ours. We said we weren’t opposed to that trim, but really didn’t think the increase in price justified the added features. He pulls out the invoice and provides us a price. Once again, I specify we are looking for an out the door price, taxes, fees, etc included. He says yup, and hands us a pen and sticky note to write down the price. The price stated is about $700 more than the car we had initially wanted, and it was including some accessories that we were actually interested in. Needless to say, we are pretty happy with this. We take his card, and on the way out of his office I stop and say “Hey, that price you provided is the out the door price, right? We want the out the door price with taxes, fees, etc all included.” Reiterating this as I want to make sure we are on the same page. He says yes, but has us come back in, runs the numbers one more time and shows us the same price as before. We thank him for his time and say we will call him tomorrow morning with our decision as to if we will but coming back in to purchase our new car from him. My girlfriend and I look up the trim differences and discuss if we want to pay for the “better” car, ultimately deciding we were going to. The next morning, I call Michael and ask what time we should come in to buy the car. We show up, and one more time we sit down to hash out all the details. I once again verify that the numbers provided yesterday was the out the door price and everything is confirmed. We move onto the financing manager’s office and get to the last page of the contract when I stop and question why there is a number that is $5,500 more than what we had agreed upon. The financing manager excuses himself to get the sales manager. Michael comes storming into the office and says “That was the deal. That is what we agreed upon right there. Look, I told you this and here it is [plugging numbers into a calculator and not getting the same value].” I calmly reply that we requested the out the door price with all taxes, fees, etc included. I asked why there is a difference and he says it’s due to the taxes and fees. I said I didn’t understand why that wasn’t included in the out the door price to which he scoffs and says in a very condescending tone “There’s always going to be taxes and fees, someone’s got to pay for it and we can’t just give them away for free.” My girlfriend and I are upset because we were lied to. We are also confused and ask for a minute to talk it over with ourselves. They give us the room and we decided we don’t like the car for that much more money and call the other Mazda dealership to verify if they still have the car and that the price was indeed the out the door price (it was). While I am on the phone, Michael bursts back into the room uninvited saying that this is where the numbers come from, shoving a piece of paper in front of us and plugging them into a calculator. Mind you, my girlfriend really isn’t speaking because she is visibly upset with being yelled at by a stranger and while I am also aggravated, I do not raise my voice or yell back. We say that we don’t like the car for this price and unless they are willing to do the original offered price, we are going to go to the other Mazda dealership. Michael laughs and says no dealership would ever in their right mind do that price and that the other dealership is playing the same game and that their price is too good, that they are going to raise the price on us too and I wasn’t given the correct price. He says he’s going to call the sales manager right now and prove that I am wrong, and he is right. Michael then, still fuming, takes off his mask. We are in the same office, less than 6 feet apart, with the door closed. While the phone is ringing & on speaker, I speak up and request he puts on his mask back on. He ignores me and when the sales manager doesn’t answer he says (still raising his voice without wearing a mask) “I bet you $100 of my own money that they won’t do that deal. They can’t do it.” I am done at this point. My girlfriend and I both want to go and have no desire to buy a car from such a rude business. I reply “Okay, I will let you know, but we aren’t interested in this deal. Sorry for the miscommunication & thank you for your time.” I am the only one to apologize at all during this interaction by the way. Not once does Michael apologize or anything to us. The finance manager comes back in & we ask to get our license plate back as it was put on the car we had planned to buy. We also ask if there are any issues with us leaving the deal how it is if it will affect our car buying at the other dealership. He was very polite & helpful. He gave us his card & just requested that we call him if we do buy the other car so he can shred all the paperwork. He gets us our license plate, & before we go, I quickly walk over to Michael’s office to once again apologize and say I’m sorry for the misunderstanding/how things worked out. He doesn’t look at me or say anything back, just ignores me. Incredibly rude and unprofessional once again. We go and buy the car from the other dealership. Great process. The deal is the deal they said, in & out in no time! I sent a follow up email to Michael a few weeks after the event to let him know he lost his $100 bet and can pay up if he is a man of his word (he isn’t). I also request an apology for myself and my girlfriend and want to know why I should ever return and even consider purchasing a car or getting our new car serviced at a John Kennedy dealership. He never replied. I advise against anyone from buying a car here. Their sales manager is [non-permissible content removed], he is disrespectful, and he has no regard for your wellbeing.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 1 Reported Owner
Personal Use Only: Yes
Usage Type: Personal Use Only
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2015 Mazda CX-9 Grand Touring with AWD/4WD, Stability Control, Auto Climate Control, Power Driver Seat, Trip Computer.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
18 Combined MPG (16 City/22 Highway)Listing Information:
VIN: JM3TB3DV2F0462980
Stock: 21M104B
Certified Pre-Owned: No
Listed since: 01-07-2021Ourisman Volkswagen Of Bethesda - Bethesda / Maryland
Located 98 miles away from Wilmington, DE
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 2 Reported Owners
Personal Use Only: Yes
Usage Type: Personal Use Only
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2015 Mazda CX-9 Touring with AWD/4WD, Stability Control, Auto Climate Control, Power Driver Seat, Power Liftgate/Trunk.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
18 Combined MPG (16 City/22 Highway)Listing Information:
VIN: JM3TB3CV6F0458660
Stock: L39919A
Certified Pre-Owned: No
Listed since: 02-25-2021Auto Lenders of Voorhees - Voorhees / New Jersey
Located 34 miles away from Wilmington, DE
We now offer the choice of in-store sales, curbside pickup or free home delivery. Here's how that works: Find the perfect vehicle or vehicles, and When you're ready you can choose: IN-STORE SHOPPING (We strongly recommend booking an appointment before coming in - use any form on our site or call): The vehicle will be cleaned w/ all interior & exterior surfaces disinfected. The vehicle will be parked in a designated area for inspection & a test drive. Documents can be prepared before you arrive or you can print & complete the paperwork at the dealership. Everyone at Auto Lenders will follow social distancing practices as well as wear face masks & gloves. For the safety of our team and in accordance with state guidelines, we ask that you follow social distancing guidelines and wear a face mask when picking up your car. CURBSIDE PICKUP: All documents will be prepared before you arrive. The vehicle will be cleaned with all interior & exterior surfaces disinfected. The vehicle will be parked in a designated area for inspection & a test drive. If everything is to your satisfaction, all prepared documents will be signed at a pickup station which is cleaned & disinfected after each use. Everyone at Auto Lenders will follow social distancing practices as well as wear face masks & gloves. For the safety of our team & in accordance with state guidelines, we ask that you follow social distancing guidelines and wear a face mask when picking up your car. HOME DELIVERY: Our team will contact you to review details about where they should park the vehicle & where to deliver the paperwork in order to maintain social distancing practices. The vehicle will be cleaned with all surfaces disinfected prior to delivery. The delivery driver will be wearing a mask & gloves to deliver the vehicle to the agreed upon location. Any questions during a home delivery can be answered on the phone by our team or on-site while maintaining social distancing practices at the delivery location. Clean CARFAX. Liquid Silver 2015 Mazda CX-9 Touring 3.7L V6 DOHC 24V 6-Speed Sport Automatic AWD Well Equipped with, AWD, 18" x 7.5J Aluminum Alloy Wheels, 3.464 Axle Ratio, 3rd row seats: split-bench, 4-Wheel Disc Brakes, 6 Speakers, ABS brakes, Air Conditioning, Alloy wheels, AM/FM radio, AM/FM Sound System w/CD & 6 Speakers, Anti-whiplash front head restraints, Automatic temperature control, Blind Spot Sensor, Bose Centerpoint w/10 speakers, Brake assist, Bumpers: body-color, Cargo Netting, CD player, Delay-off headlights, Driver door bin, Driver vanity mirror, Dual front impact airbags, Dual front side impact airbags, Electronic Stability Control, Exterior Parking Camera Rear, Fog Lamps, Four wheel independent suspension, Front anti-roll bar, Front Bucket Seats, Front Center Armrest, Front dual zone A/C, Front reading lights, Heated door mirrors, Heated Front Bucket Seats, Heated front seats, Illuminated entry, Leather Shift Knob, Leather Trimmed Seats, Low tire pressure warning, Mazda Advanced Keyless Entry & Start System, MP3 decoder, Navigation System w/Real Time Traffic, Occupant sensing airbag, Outside temperature display, Overhead airbag, Overhead console, Panic alarm, Passenger door bin, Passenger vanity mirror, Power door mirrors, Power driver seat, Power Open & Close Rear Lift Gate, Power passenger seat, Power Sliding Glass Moonroof w/Interior Sunshade, Power steering, Power windows, Rear air conditioning, Rear anti-roll bar, Rear Bumper Guard, Rear Parking Sensors, Rear seat center armrest, Rear window defroster, Rear window wiper, Recreational Accessory Package, Remote keyless entry, Roof Rack w/Roof Rails, SiriusXM Satellite Radio, Speed control, Speed-sensing steering, Split folding rear seat, Spoiler, Steering wheel mounted audio controls, Tachometer, Telescoping steering wheel, Tilt steering wheel, Touring Technology Package, Traction control, Trip computer, Variably intermittent wipers, Wheel Locks, AWD.Odometer is 37213 miles below market averag
AutoCheck Vehicle History Summary Unavailable.
Features and Specs:
Description: Used 2015 Mazda CX-9 Touring with AWD/4WD, Stability Control, Auto Climate Control, Power Driver Seat, Power Liftgate/Trunk.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
18 Combined MPG (16 City/22 Highway)Listing Information:
VIN: JM3TB3CV0F0449484
Stock: F0449484
Certified Pre-Owned: No
Listed since: 01-13-2021Cherry Hill Triplex - Cherry Hill / New Jersey
Located 30 miles away from Wilmington, DE
AutoCheck Vehicle History Summary
Accident Free Vehicle: No
Accident History: 1 Reported Accident
Number of Previous Owners: 3 Reported Owners
Personal Use Only: Yes
Usage Type: Lease Vehicle
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2015 Mazda CX-9 Touring with Blind Spot Monitoring, AWD/4WD, Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
18 Combined MPG (16 City/22 Highway)Listing Information:
VIN: JM3TB3CV0F0454751
Stock: 54751B
Certified Pre-Owned: No
Listed since: 02-06-2021Twin Pine Auto Group - Ephrata / Pennsylvania
Located 44 miles away from Wilmington, DE