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Used 2019 Ram ProMaster Cargo Van Consumer Reviews

2.3 out of 5 stars
29 reviews

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We have a limited number of reviews for the 2019 ProMaster Cargo Van, so we've included reviews for other years of the ProMaster Cargo Van since its last redesign.

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Pros
Cons
4 out of 5 stars

Solid and versatile

Bob the Musicguy, 02/21/2020
2018 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
14 of 14 people found this review helpful

I’ve been driving this van for almost two years now as a service rep in the music industry. Routinely, I do about 35,000 miles a year and currently have 53,000 miles on the van. For the capacity (2500 extended high roof), the MPG has been outstanding at 18.3mpg average over the 53,000 miles. I’ve not had any mechanical issues except for one: They shop that put in the aftermarket trailer brake controller put a screw through a wire. It didn’t cause issues at first, but after several thousand miles it caused an intermittent short that left me dead on the road. I can’t directly blame RAM for that fault but I will say that it is foolish that RAM makes a van with this towing capacity but doesn’t offer a factory trailer brake option. With the addition of a lumbar support cushion, I find the van to be very comfortable. Yes, it rides like a cargo van, but it’s actually not as rough as most 2500 pickups I’ve driven. The heater and A/C keep up just barely when your driving on a day in the extremes. Where I’m at that means anywhere from 0 to 100 degrees. As a driver, my only real complaint is that the passenger A pillar is a HUGE blind spot at intersections. This has caused a few close calls. I have towed a 7x14 enclosed double axle trailer weighing about 5,000lbs when loaded and the van does just fine with it. Due to the van blocking the wind, I still get a remarkable 13.5mpg towing this trailer at 70mph on a calm day. I’ve towed it maybe 3000 miles and not had any issues. Just remember that you’re towing a trailer in a big van: you won’t do jackrabbit starts. All in all, I’m very pleased with this van for the work that I do. I see a lot of negative reviews here on them and the negative reviews far outweigh the positive ones. I’m not sure if this is because these are prone to issues or whether it’s because people are more likely to comment if their experience is negative. My experience has been almost 100% positive so I think it is probably the latter.

Safety
3 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

SOLID Van!

Chris R. , 10/06/2019
2019 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
63 of 69 people found this review helpful

Great vehicle in its class. The payload and hauling abilities are on point as well as interior space. Definitely the most spacious of any van I’ve been in. Smooth ride, handles well for its size, and muscles up hills when fully loaded. Very reliable and mechanically sound. Maintenance and oil changes are dirt cheap (I change my oil for $50, a Mercedes cost $300, couldn’t imagine repairs, no brainer). These vans are a great answer to the Mercedes Sprinter which I’ve heard first hand have plenty of costly issues. All in all a fantastically reliable vehicle.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

2014 and 2019

PS Electric, 05/30/2019
2019 Ram ProMaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
61 of 67 people found this review helpful

Just replaced my 2014 ( only 30,000 miles ) with new 2019 Promaster. In 5 years couple factory recalls and problem with key fob - fixed under warranty. Using for construction business and camping. Love great turning radius and decent off road capability. Test drive couple Transit's and liked it, but Promaster is smaller outside and bigger inside - decisive factor for me. Only van wide enough to put bed "across " ( I am 6' )

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Can’t see

Chief Joseph, 03/08/2020
2019 Ram ProMaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
34 of 37 people found this review helpful

I replace headlight bulbs in a constant rotation. Every 6 months one burns out. The doors lock closed at random times. When it snows the air vent fills with snow, melts then freezes into a solid block. Had a total brake failure at 44,000 miles. Brake pedal went to the floor, no brakes ! Getting anything from Promaster is a joke.

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Can we do a Class - Action Here?

Gary P, 12/04/2019
2018 Ram ProMaster Cargo Van 3500 High Roof 3dr Van (3.6L 6cyl 6A)
11 of 11 people found this review helpful

2014 2500, 2016 2500, 2017 2500 & 2018 3500 Dodge ProMaster. I have had 4. The one I have now is a 2018 with 46,000 miles. The lifters, cams, transmission flex plate and torque converter was replaced. It took 4 weeks to repair. Had it out of shop a week and transmission issues with hard clunky shifting now going on. It didn't have a transmission issue when I took it into the shop???? I have spoke to 3 dealerships. They blame Dodge and Dodge blames the dealerships for these extensive amounts of time they are required to be in the shop. I have spoken to countless other owners and simply put - if you need these vehicles to be on the road earning revenue, you simply can not afford to have these in your fleet. I wrecked one and it was out 6 months at a Dodge dealer for repair. ANY repair, you have to leave the vehicle 3 days to 2 months. All but one had Lifters, Cams & Flex Plate Issues

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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