2014 Mini Cooper: Service at 10,000 Miles
March 16, 2015
At 9,800 miles the service light in our 2014 Mini Cooper illuminated. We tried a little something different this time, utilizing the early bird drop-off at Long Beach Mini...
We pulled into the service drive at 5:30 a.m. A day earlier the service rep on the phone explained the process, "If you arrive before we open there is a drop box. Envelopes are by the service entrance and the slot is right next to them. Just fill out your information and we'll call you when we get in." The concept seemed easy enough, but it wasn't.
There was a slight problem with the plan outlined on the phone. There were not any envelopes. After looking foolish for a bit we walked over to the BMW service portion of this shared dealership. And by chance we encountered the only other person on the lot, a dealership employee. He very politely directed us to the envelopes, which were only on the BMW side, and to the proper slot to deposit the key, on the Mini side.
Our advisor, Phil, called at 7:30 a.m. "Good morning," he began. "I am calling to let you know we received your car. I see the maintenance light is on. Do you have any other concerns we can address today?" I told him that was it and he added, "It looks like your car is due for two recalls. We'll complete those also."
Three hours later the phone rang. Phil recapped, "Your car is ready for pick up. We changed the oil and reprogrammed the controls for one recall (M61-09-14). Another (M71-01-15) asks us to replace the VIN and tire stickers. We had to order those parts and I'll call you when they arrive."
There was a moment of uncertainty in those wee hours. But thanks to a helpful employee we found our way. This was an easy service experience. We would use this service center again. Now that we know the process, we would definitely use the early bird drop off again, too.
Mike Schmidt, Vehicle Testing Manager @ 9,813 miles