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Used 2023 Mercedes-Benz Metris Consumer Reviews

3.7 out of 5 stars
38 reviews

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We have a limited number of reviews for the 2023 Metris, so we've included reviews for other years of the Metris since its last redesign.

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Pros
Cons
2 out of 5 stars

Not what is expected.

Rodney, 02/13/2020
2019 Mercedes-Benz Metris Worker Cargo 3dr Minivan (2.0L 4cyl Turbo 7A)
21 of 24 people found this review helpful

My boss bought 2 Metris vans. A 2018 and a 2019. The 2019 has 20k, so far, the roof vibrates real bad, added ladder racks, which dealer said would stop the noise. It didn't. Tires are bald. At under 15k it's check oil light came on. Was 2 quarts low, which the dealer said was normal. At under 15k, the van started to cut out, and check engine light came on. Miss fire cylinder 1. Dealer replaced plug coil. Ok for 4 k. Now check engine light on again. Miss fire on cylinder 1. As for the 2018, eating tires, and alignment issues.steering problems. Until yesterday. The van caught fire and is total loss.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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2 out of 5 stars

Great storage, tons of problems

CLT Mom, 06/09/2019
2016 Mercedes-Benz Metris Passenger 4dr Minivan (2.0L 4cyl Turbo 7A)
20 of 23 people found this review helpful

We have five kids and travel a lot. We bought a 2016 metris in North Carolina and had it upfitted by Explorer Van in Indiana. We added a higher roof, carpeted floors, leather seats, and a TV and speakers. We love the upfitting so, so much. We hate how much money we have had to put into this car in only 3 years. So. Many. Problems. We are on our third set of tires and were told there have been alignment issues. How were we supposed to know that? We had our A/C fail. Just miles after our warranty expired. Pricey fix. We had a leaky fuel valve that filled our car with the smell of gas. That was fixed with no cost and has since been part of a recall. Our newest issue involved a small engine issue that I didn’t understand that cost over $1200 to fix. My last conversation with my service rep went like this —- “Ma’am, don’t you know you shouldn’t buy the first year of a German vehicle? Do you want to look into a newer one?” Smh. I was just told that I needed a transmission service before the end of the summer - $500 - and that this car was prone to transmission problems. Ugh. Trying to decide if I should sell it and look for something else. I love the convenience of the sliding doors, tons of trunk space (but manual lift gate - super heavy, btw), and lots of leg room in both back rows. However, I keep spending so much money on problems, I am not sure if it’s worth keeping.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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4 out of 5 stars

Huge & Efficient

Michael Edwards, 12/25/2016
2016 Mercedes-Benz Metris Cargo 3dr Minivan (2.0L 4cyl Turbo 7A)
9 of 10 people found this review helpful

I like this van a lot, in a lot of ways. It is huge, and pretty fuel efficient for such a large vehicle. It handles very well, although it doesn't seem to brake as well as I would like. It is very robust, with good safety features. It is pretty comfortable, except I bang my knees getting in, like every other van, and the steering column doesn't telescope as far as I need. Now for the negatives: The radio and navigation are very difficult to use, like every other Mercedes. You would think they would figure this out eventually. The cloth seats hold dog hair like nothing I've ever seen. They should make lint rollers out of the seat material. The view from the backup camera is very poor, especially at night. The radio controls are very hard to reach, and difficult to use. The seats are very rugged, but also heavy, and the rear seat does not fold into the floor. With a few changes, I suspect this van could easily sell out the smaller Toyota Sienna and Honda Oddessey. Overall, this is a great van for the money!

Safety
5 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

Nice vehicle

Joe Bush, 01/20/2018
2017 Mercedes-Benz Metris Passenger 4dr Minivan (2.0L 4cyl Turbo 7A)
10 of 12 people found this review helpful

I like it but the seats are not that comfortable for any long distance travel.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
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4 out of 5 stars

Pluses and minuses

JPex, 01/25/2017
2016 Mercedes-Benz Metris Passenger 4dr Minivan (2.0L 4cyl Turbo 7A)
7 of 8 people found this review helpful

I like the Metris for it's size and give full seats for 8 people. It's attractive on the outside. Inside it is rather dated and more of a shuttle than a kid hauler. They put nicer dash boards in the Euro version. I got stuck on a hill in the snow thanks to the rear wheel drive. AWD should be an option. The rear seats don't fold and are really heavy to move. I'm leaning towards an Odyssey with better mileage and similar space but I hate the lightning bolt design.

Safety
5 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
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