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Used 2020 Mercedes-Benz E-Class Consumer Reviews

4.4 out of 5 stars
59 reviews

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We have a limited number of reviews for the 2020 E-Class, so we've included reviews for other years of the E-Class since its last redesign.

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Pros
Cons
5 out of 5 stars

E-Class Mercedes

Js, 12/28/2019
2020 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
14 of 16 people found this review helpful

The car met all my expectations. Having owned one before I was impressed with the updates they have made over the years. Smooth ride with all the toys.

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5 out of 5 stars

Incredible Driving Experience and Total Luxury

KevininErie, 07/11/2019
updated 07/12/2021
2019 Mercedes-Benz E-Class E 450 4MATIC 2dr Coupe AWD (3.0L 6cyl Turbo 9A)
10 of 11 people found this review helpful

It is hard to beat this car. It is total luxury, plus it is a lot of fun to drive. I was not considering a Mercedes, but on a fluke, I stopped and drove one. Within a week I purchased one. The interior is amazing - technology combined with pure beauty. The engine is a beast! It is the best of both worlds, beauty and beast!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2020 Mercedes-Benz E-Class for sale near you
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5 out of 5 stars

Astonishing V8 Icon - Yep, 10 out of 10

Super Jackpot, 09/29/2021
2019 Mercedes-Benz E-Class AMG E 63 S 4dr Sedan AWD (4.0L 8cyl Turbo 9A)
5 of 5 people found this review helpful

Car and Driver gave this car a rare rating of 10 out of 10. I'm just a regular guy who raised his eyebrow at that expert opinion but was persuaded to go for a test drive and immediately discovered their rating was not hyperbole. That test drive dramatically changed my frame of reference for what a car can and should be, and I began hunting for a ultra-loaded CPO. This rocketmobile is for people who want supercar performance in a highly sophisticated and luxuriously comfortable daily driver. Its sporty exterior styling touches are attractive, but casual observers might overlook it in a parking lot while admiring other more aggressively sporty-looking cars that significantly underperform the AMG E63 S - which has the advantage of not especially attracting Officer Friendly. The interior is super-special and refined in many ways, a delightful place to experience the unique joy of driving this amazing car. Yes, it’s expensive, but as a total package of performance, technology, and quality, this car is a just-right “Goldilocks” of incredible excellence and minimal compromise in every respect. In the case of the 2019 AMG E63 S, you DO get what you pay for, which is a truly world-class automobile. A very high level of fit and finish quality is displayed everywhere in the 2019 AMG E63 S. The heated Alcantara and leather steering wheel is a pleasure to use - this is what paddle shifters should feel like. Massaging heated and cooled front seats that responsively hug you in road curves are a revelation. The relaxing heated back seat is fine for two average-sized adults, or three for a brief trip. Attractively modern dash displays are a flashy representation of the impressive technology almost overflowing out the windows of this car. I’m very picky about audio but I could type for a long time about the marvelously exceptional "High End 3-D Surround Sound" Burmester audio system. I held out to find a CPO with the upgraded audio and it was worth the effort. The acoustic package’s window tint, optional sunshades, and the nicely effective HVAC system kept the interior comfortable during a southern August; the cold weather package is ready for the winter. The carbon-fiber interior trim is a slick and sporty look that pairs nicely with the dark Alcantara headliner. My car’s obsidian black metallic paint looks great, and I prefer this “pre-refresh” exterior. The aggressive front styling and the trunk badges are more of a giveaway, but from the side, this car looks like standard sedan fare as long as the person next to you at the stoplight can ignore the quarter panel badges that say, “Try me and look silly”. Night package is available; my car has the metallic window and lower body trim, a nice match for the forged cross-spoke wheels with grey accents. The Performance Exhaust, a must-have option on this 600+ HP beast, extends the metallic accent theme to the rear. The carbon-fiber engine cover looks sharp, and I love the “One Man, One Engine” builder’s signature plaque. How great is a German engine built by a guy named Dieter? Beyond incredible, in this case. Subtle touches like rain-sensing wipers, soft-close doors, and automatic LED high-beams that look like an opening theater curtain in front of you when engaging in dark, close surroundings remind you this is a really special car. The AMG E63 S's power and handling are among the very best in this class of vehicles, so it can be extremely tempting to drop your foot in the right situation. There are plenty of numbers published like 3.3 seconds zero-to-60 and experiencing them in the car makes them even more mind-boggling. When the car is set to maximum insanity, the total sensory experience can only be described as video game-like. Work the paddles throwing it through curves and find your jaw in your lap at the performance of a car this size and weight. The laughably massive carbon-ceramic brakes, sure-footed 4MATIC AWD, and fat Michelins inspire tons of confidence. Drop it into Drift mode and hoon like a high-school loon. Try a launch and it'll pin you back in your seat and take your breath away. Really. What’s under that sexy AMG hood is arguably way too rowdy for responsible use on public roads. Choosing between listening to the godlike audio system and the uber-glorious engine is a mighty struggle, especially in Sport Plus mode - or create and save your own Individual mode. The engine’s power and sound are truly spectacular and can quickly land you cheek-down on Officer Friendly’s hood getting fitted for shiny new bracelets if you’re not careful. The thrills are non-stop, and I can’t wait to take it to a road course track day – where all my data can be monitored and stored in the dashboard’s track app. Really?!? It's got a dizzying depreciation trip ahead and a higher-than-average total cost of sedan ownership, but it's also one of the very finest cars of its type. Go drive one.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Buyer be aware - Lease End Statement

Paola M, 09/24/2019
2019 Mercedes-Benz E-Class E 300 Luxury 4dr Sedan (2.0L 4cyl Turbo 9A)
32 of 42 people found this review helpful

I have been a loyal client. This is my 4th lease and I am afraid most likely the last. Mercedes Benz has hired a 3rd party to do their inspections and to my surprise, I received an almost 2k statement due in part to "excess wear and tear" of the tires... My lease was a two years 15k miles per year. I have friends working in different Mercedes dealerships and I was told this is the new norm, many clients are highly disappointed with this unexpected charges.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

From Toyota to the E-Class

Ray Swindle, 12/26/2020
2020 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
4 of 4 people found this review helpful

I am sure it is easy to be impressed going from a Toyota to a MB E-Class. I keep my vehicles for 9+ years before I move on to a new vehicle. Toyota reliability is why I have been buying Toyotas since 1975. Now it is time for us to move up to a quiet, comfortable sedan. I have spent a year reviewing articles for "quiet" cars. I thought my research would have me in a Lexus ES (Hybrid). We drove the Genesis G-90, (nice car, but huge) then the Lexus ES. The Lexus dealer told us the ES was their quietest vehicle since the GS had been discontinued for 2021. We were very disappointed with the ES. It had the typical wind noise we lived with in our Toyotas. We were very disappointed. The interior was OK for top of the line Avalon, but not for a $55k luxury vehicle. I succumbed to realizing our search would probably lead us into the German luxury segment. We made an appointment to test drive a 2020 E Class E-350. My wife and I were halfway into our test drive and talking about how the E-350 met our needs. The vehicle is a service loaner with 5k miles on the odometer. The dealer made a satisfactory offer on the vehicle and we drove it home the next day. I am not too sad we didn't get to the Audi A6 and the BMW series, but we knew we had found our car. We have now had it two weeks and added several hundred miles and we are continuing to learn more about the capabilities available in the digital programs. What I like about the vehicle is the quiet, comfortable ride, the Burmester sound system and the 12.3" multimedia system to control nearly every system in the vehicle (including the ability to operate it from the steering wheel).

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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