2024 Mazda CX-90 Consumer Reviews
Pricing
3.3 Turbo Select - $39,300 MSRP
Edmunds suggests you pay
$36,324Prices based on sales in OH thru 9/15/25
Final assembly in Japan
Major repair with less than 5K miles
R M, 10/07/2023
2024 Mazda CX-90 3.3 Turbo Preferred Plus 4dr SUV AWD (3.3L 6cyl Turbo gas/electric mild hybrid 8A)
109 of 125 people found this review helpful
We purchased the CX90 to replace a 2023 CX5 in order to have more room and a better ride. This is our 7th Mazda we have purchased since 2006 and have always enjoyed reliable vehicles. This one is not fitting within that category. When we took the vehicle in for its 5K oil change and a software update, the technician noted a leaking drivers side differential seal. This repair has now taken over 3 weeks and the dealer has informed us that obtaining the parts and special tools to complete the repair could take months. This is not the quality of vehicle or the service of vehicles I have come to expect from Mazda. Mazda Customer Support has been contacted and they are working on a solution.
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From Acura MDX to Mazda CX-90 PHEV Premium Plus
Jon G., 01/01/2024
2024 Mazda CX-90 PHEV Premium Plus 4dr SUV AWD (2.5L 4cyl gas/electric plug-in hybrid 8A)
15 of 16 people found this review helpful
My son is a new driver... The family Acura MDX has carried us safely on many adventures for well over 180,000 miles and now it is his safe passage for the future. The “trade-off” is that I have to take on a car payment once again, however, the CX-90 PHEV Prem Plus has not disappointed and has proven to be worth its price tag! We have already taken it on a trip over 500 miles, through rain and snow with no issues aside from the bumper sensors being temporarily blinded by road spray and dirt. The electric ride is smooth, and the sport mode is useful to get around slow moving vehicles on single lane, country roads (of course in safe passing zones). I look forward to driving it for years to come, but am admittedly nervous at the level of technology built into the first year vehicle that could pose long-term concerns - time will tell.
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2024 Mazda CX-90 for sale near you
Showing 3 of 135 listings
- PHEV Preferred Plug-In Hybrid 4dr SUVMSRP: $31,60016 mi away
- PHEV Premium Plug-In Hybrid 4dr SUVMSRP: $35,8952 mi away
- PHEV Premium Plus Plug-In Hybrid 4dr SUVMSRP: $34,90016 mi away
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My first year model Mazda CX-90 was a dud!
A-D-A, 07/31/2024
2024 Mazda CX-90 3.3 Turbo Preferred Plus 4dr SUV AWD (3.3L 6cyl Turbo gas/electric mild hybrid 8A)
15 of 16 people found this review helpful
My 2024 Mazda CX-90 Turbo Preferred was back to the dealers over 20 times in only 3200 miles! It had issues for the major recalls including loss of power steering while we were on a trip. I had to deal with this steering for over 425 miles until we returned home. It had --2-- new 12V starter batteries replaced (a 3rd new battery was installed) until Mazda finally figured out all of the batteries had been undercharging due to buggy software. That issue included a dead battery (#2) only 2 weeks after it was installed and right in my driveway one morning. The low battery (and loud) alerts continued to show up far too many times even after that issue was finally resolved. Other issues were defective rear radar sensors and what seemed like an odd AWD sensation where it just would not seem to hold the grade of road smoothly without a lot of minor steering wheel correction left and right. This was more pronounced at highway speeds. (the gas only AWD I have now tracks perfectly on all road grades, unlike my CX-90 did). The list goes on. Well, at 3500 miles on the ODO I finally had enough and I traded it in for a gasoline only vehicle (not a Mazda!). This experience made me a Hybrid hater, at least for the time being. Mazda's reputation for excellence won't be affiliated with this new first-year model. My CX-90 was one of the first off the assembly line (manufactured late 2023) and thus, had the full gamut of issues due to Mazda design failures, faulty vendor components and many software issues/bugs. The dealer was great to assist, but, as I told them, they were held responsible trying to fix my lemon told to me through Mazda and I had a whooper of a buggy CX-90 right from the start of ownership. When I informed the dealership I'd traded it in elsewhere, they seemed relieved and also a number of their employees said they fully understood why I did that.
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Sporty PHEV 3row SUV
Shawnbond, 02/04/2024
2024 Mazda CX-90 PHEV Premium Plus 4dr SUV AWD (2.5L 4cyl gas/electric plug-in hybrid 8A)
20 of 22 people found this review helpful
Been a Toyota guy, but after months of trying to buy Grand Highlander max hybrid. With limited availability and once trim line was available, there were added accessories, added cost over $3-4k over MSRP. Started looking at Mazda, didn’t know they made a 3 row SUV, let alone PHEV. Test drove CX-90 PHEV, blew me away. Much nicer interior (luxury) and exterior vs Grand Highlander max interior n exterior. But also Grand Highlander does not have a PHEV ! Living in the city I make many short trips during the week usually under 20 miles a trip. All electric mode range is up to 25-26 miles in CX-90 PHEV. Have had this CX-90 over a month and still haven’t had to stop by gas station to re-fuel. I just plug in CX-90 PHEV every night, next morning battery is fully charged (I normally just charge to 90%) But the driving experience is the best part of this sporty 3row suv vs family suv. Put this CX-90 PHEV in sports mode, it becomes a different beast, it just takes off when you floor it , the steering is so intuitive, you feel really planted to the road, especially on curvy roads. And you honestly forget this is a 3 row suv. This is a 323 HP suv hybrid PHEV not a Tesla. I test drove a Tesla Y extended range, very nice. But for me the Tesla is so plain inside and the exterior design seems really boring. I needed more interior room for my needs. And to my surprise , Mazda blew me away with interior and exterior design. Plus if you want to save $7500 on CX90 PHEV off MSRP go the leasing route, which I did ! Honestly if you haven’t test driven a CX90 , really should give them a test drive. I’m very happy I did !
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Lipstick on a pig
Fred_inFL, 08/25/2024
2024 Mazda CX-90 3.3 Turbo Preferred Plus 4dr SUV AWD (3.3L 6cyl Turbo gas/electric mild hybrid 8A)
41 of 47 people found this review helpful
This vehicle was absolutely rushed to market and without proper testing. Outside...beautiful. Horsepower and handling (2nd gear and above)…beautiful. The interior is luxurious looking at first glance but there are so many reflective surfaces that while driving in the FL sun....it is actually hard to see at times…especially trying to use the side mirrors. Don’t get the white interior if you do buy this vehicle. The heads-up display...pointless during the day with sunglasses on. It is not bright enough to see it. The transmission is so clunky that the first thing that you have to do every time that you get into the vehicle is disable the i-stop by a hidden button down low under the steering wheel and out of sight. If you leave i-stop enabled, the car shuts off for like 10 seconds at stops and then starts again. Owners manual says that a complicated algorithm determines how long to leave the engine off as not to disrupt the AC and power usage inside the car. They did not test this vehicle in a hot climate. Aside from pointless wear and tear of restarting the engine, the i-stop makes using first gear even clunkier / more jerky. Literally, first gear is like a 16 year old learning to drive a clutch. The salesperson has a fancy explanation about all of the technology and passive hybrid systems kicking in as the car starts to move. I've complained to Mazda Service Managers numerous times and the response was....it is a clutch system and not a continuous variable transmission (aka...nothing can be done about it). In the last 15 months, the car has had 7 or 8 recalls…I’ve lost count. The latest is the radar system mistakes phantom objects ahead and suddenly brakes causing rear end accidents. My CX90 has suddenly braked on the highway while in radar assist cruise control when a vehicle is slightly ahead and in the lane next to you. Even worse if it is a tractor trailer. My canned response to my wife's hairy eye-ball is...."it was the car...not me." The car's software has MAJOR bugs....MAJOR. The worst being that while driving on the highway at high speeds....the I-Active system randomly crashes for 20-30 miles until it can reboot itself or you pull over and restart the vehicle. While the I-Active system is down, you lose several safety systems like 360 degree alert of nearby cars, blind spot monitoring in side mirrors and other crash prevention systems. Basically, your top of the line, technology packed, 5 star safety rated SUV is now a bare-bones vehicle with huge blind spots while driving high speeds on the highway. I’m a software developer and have pinpointed the issue thru trial and error as speed related and taking in too much information through sensors. If you stay out of the fast line and drive the posted speed limits…it crashes far less. I took pictures of the dash showing the error “i-ACTIVESENSE temporarily disabled. Rear side radar obscured. Drive safely” and how it was perfectly sunny outside…no obstructions like rain or mud. I even took pictures while on a road trip to show the error/mileage of how often it crashes and when it finally reboots while driving at high speeds on the highway. I left the vehicle in the shop for weeks so Mazda Engineering could investigate. Their response was “no error codes are written to the computer so they cannot debug it.” Hello…I showed you pictures of the error messages. The shop manager searched the internet and other CX90 owners are reporting the same. Still no software fix. Still no acknowledgement of the problem. Next step is to report this problem to NHTSA to hopefully force a recall on it. Facial recognition software...seriously flawed. 9/10 times it doesn’t recognize you and defaults to Guest so you have to go through the menu system to pick your name to get your personalized car settings like seat position, steering wheel, dash layout, radio station, etc. Apparently, Mazda may have fix for the facial recognition glitch…we’ll see. Infotainment software...Satellite Radio locks up and fails to start or play at times. You either have to restart the vehicle to reboot the system or you have to keep changing Entertainment Sources to get Sirius to work again. Mechanically…only a few issues to report. The driver side mirror vibrating has been fixed once and still vibrates a little. Doesn’t sound too bad until you look into your rear-view mirror glass and the cars are blurry. The front suspension creaks like a rusty spring coming out of your driveway. Mazda’s fix….a little grease for now. With just 9K miles on the vehicle the rear brakes squeal. Embarrassing when you are in a drive thru line in a $60K SUV and people are looking at your high pitch squeals. Plastics on the rear tail gate come loose. Mazda’s fix…a little adhesive for now vs improving the clasps holding it on. BTW…it is loose again. Another reviewer commented on how Mazda USA is trying to right the ship with the CX90 and provide good customer service. I completely disagree. They are in damage control mode watching their luxury debut flounder. In total…my CX90 has been in the shop for 2 months across the various recalls and complaints. Two months paying for a vehicle to sit in the shop. I called up Mazda USA customer service back in March going back and forth with them on the I-ActiveSense crashing and my frustrations. As a courtesy for paying for a vehicle to sit in the shop, Mazda approved a refund of 2 lease payments to offset the inconveniences. It is now August and Mazda USA still has not refunded the lease payments to me. I’ve called and complained to the case worker numerous times. Their responses have been…the finance department is backed up, it takes a while to process, it now takes 16 WEEKS to process a refund [early April to late August is now 18 weeks and counting], and they have assured me that it has been escalated. I bought the CX90 when it first debuted because my Mazda6 lease was expiring. I wanted luxury for my next lease and the CX90 looked good. About 5 months after signing the lease, Mazda USA drops the MSRP by $5k. Thank you for being a loyal Mazda customer but we are going to instantly devalue the equity in the luxury car by another $5k but leave your lease as is. My advice to potential buyers….DO NOT buy a Mazda as their quality is on a downward spiral and especially DO NOT buy a CX90 3.3 Turbo Preferred Plus fully loaded luxury vehicle. I have leased 2014, 2018, 2020 Mazda6’s, my wife had a 2018 CX5, my kids had Mazda 3’s. Each year the cars progressively get worse to own and software gets worse each year. Thankfully, I lease them and can give them back. My next lease / buy will not be a Mazda. Hopefully my review saves a potential buyer from future headaches and the lack of support from the brand. #NoLongerLoyalMazdaCustomer.
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