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Used 2020 Mazda CX-9 Consumer Reviews

4.5 out of 5 stars
81 reviews

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We have a limited number of reviews for the 2020 CX-9, so we've included reviews for other years of the CX-9 since its last redesign.

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Pros
Cons
5 out of 5 stars

I love my Mufasa CX-9 !! A true Lion King

Mufasa Lover, 06/23/2021
updated 07/01/2024
2020 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
2 of 2 people found this review helpful

I love the Tech in my "Mufasa" CX-9 it is truly impressive with one exception, No TPM display. A vehicle of this caliber should have a readout for all four tires, in that way a owner can know how much air is needed when needed. Standout features HUD, Captain Chairs, hands free tailgate, Android Auto and so much more. The downsides are getting into the second row is somewhat difficult , the driver seat not as comfortable as an Infiniti or Lexus and not enough legroom for rear seat passengers to extend . But no car is perfect but my Mufasa is getting there and does so in a very stylish manner unlike the Koreans. I cant wait to see what they have to offer especially now that they are partnered with Toyota. Because of this partnership I bought the CX-9 Update as of June 30th, 2024 I still love my CX-9 ,but as new products roll out year after , there are few things I yearn for . It is still very fuel efficient for a vehicle its size, but its lacking the get up and go that you get from a 6 cylinder ( Zoom zoom ) due to the 4 cylinder. Nevertheless the turbo is still quite punchy. I always use premium gas and as result the vehicle runs like a Toyota. When it comes to long trips the padding is lacking in the right places. Becomes very uncomfortable especially for the left knee. I hope the new CX-90 or CX-70 made the adjustments. Finally I would recommend getting a 2021 vs 2020 due to the wider screen , wireless Android Auto, and wireless charging. Otherwise this is an excellent luxury vehicle whose design language suggest it is " The Japanese version of the BMW X5 "

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Almost But Not Quite

B. Jones, 06/09/2020
updated 12/10/2020
2019 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
5 of 8 people found this review helpful

The 2019 CX 9 Signature is two stars shy of being a bonafide luxury car. The exterior rear view mirrors are not programable. Unlike older model CX 9s, or any luxury car I can think of past or present, programing the driver seat does not also program the mirror position. However, the HUD is programed with the seat. It is an unfathomable omission. All weather floor mats are included for all three rows but not the cargo area?? A luxury car is what it is in the details. The Signature edition has a lovely interior overall. Contrasting colors in the seats, dash and front doors add flair. There is also matching contrast stitching on the leather wrapped steering wheel and doors. But.... The contrast stitching on the leather that wraps around the shift lever is white. Picky? Maybe. But all of this adds up: Someone at Mazda wasn’t paying attention to the details. But the biggest complaint I have is with the Mobile Start app. It sucks. No other way to say it. It has extremely limited functionality. Most annoying though is that you have to both login and enter the PIN to operate it. No facial recognition? This is especially unforgivable because you pay extra to have it installed and on top of that there is a $65 annual subscription fee. These are some glaring omissions that other reviewers don’t seem to be bothered by. But if you’re able to drop $47,000 for a luxury car, you should know the downside as well as the upside. I concur with nearly all of the positive reviews I’ve read. I love the car overall. But every time I drive it, it’s as if the car says, “Yes, you bought a luxury car. But, it’s a Mazda.”

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

Phone connectivity not good.

David, 01/20/2019
2019 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
25 of 54 people found this review helpful

Make sure your phone is compatible with the car bluetooth system. I have a Galaxy s8 and it wont sync for voice dialing or any functions needing the contacts. I looked at the web site and found that only old phones are compatible, like the S6 and Iphone 6. This threw me back a few years, with an earpiece on my ear, dialing by hand!

Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
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5 out of 5 stars

Cx9

Sonny G., 11/08/2019
2019 Mazda CX-9 Touring 4dr SUV (2.5L 4cyl Turbo 6A)
3 of 5 people found this review helpful

Better crash test results than Toyota and other SUV’s I n this class. Great driving SUV.

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5 out of 5 stars

Hi Great vehicle couldn’t ask more from an SUV

Baron Brown, 01/19/2020
2020 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
9 of 19 people found this review helpful

Best and highlighting best starting the safety features and technology God bless

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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