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Used 2017 Lexus RX 350 4dr SUV (3.5L 6cyl 8A) Consumer Reviews

3.5 out of 5 stars
44 reviews

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1 out of 5 stars

Unhappy RX350 Customer -2017

JTucker, Lenoir City, TN, 10/08/2017
Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
40 of 44 people found this review helpful

Please be sure to drive this vehicle in traffic and slow RPM. Has a shifting issue when you roll in and out of the throttle. Lexus says it is a "characteristic" of the vehicle. It is very frustrating to drive and has turned me into a Lexus hater. Shame on Lexus QC! Would not purchase another.!

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
1 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

RX350 Rear Main Seal Leaking at 200 Miles,

Lexusma, Carlisle, MA, 09/15/2017
Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
19 of 21 people found this review helpful

Do a complete check on the NEW vehicle (if there is a oil leaking) before you sign the paper.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Expected way MORE from Lexus!

waldograph, Lake Zurich, IL, 04/30/2017
Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
75 of 88 people found this review helpful

Me and my wife bought this RX350 almost a year ago, and she drives it 75% of the time. We are in our early 40's,our first luxury vehicle, previously owned: Isuzu, 2 Hondas, Toyota, Mazda, and 2 Subarus. Recently we took a road trip from Chicago – Miami ( 3,000 mile R/T). Vehicle currently has 15,000 miles and after I read all the mixed reviews I decided to help the undecided. Except for 2 free scheduled maintenances (5,000 and 10,000) car was never in service for any issues. Exterior design: you will either love it or hate it, no comments here, it is a matter of opinion. The good: 1. Luxury interior design with quality and soft materials. 2. Very roomy and quiet cabin, with absolutely no “plastic” squeaking. 3. Comfortable ride, not too soft, not too firm. 4. Very quiet up/down window operation. 5. Lots of room in the back seat. 6. Adjustable rear seats. 7. Great basic speakers. 8. Very convenient front heating seats. 9. Under the trunk floor actual spare tire, not like European competition just repair kit. The bad: 1. Grinding (drone) noise while slow take off around 1,500-2,000 rpm. Reported to Dealer during scheduled maintenance and the answer was: vehicle is operating normally. 2. Transmission forcing higher gears / lower rpm’s to save gas, this makes Eco and Normal modes annoying, Sport mode okay, keeping higher rpm’s and lower gears makes the drive a pleasure. 3. While idle, lots of vibrations of steering wheel, gear shifter and center console. 4. Throttle response is very, very slow (measured 0.6s). 5. When I start the car during cold months, it makes constant, a loud knocking “diesel like” sound in the engine, disappearing as vehicle warms up. Complained during 10,000 maintenance, and technician takes me to another brand new RX350. We started it and it sound like mine. He explained that high pressure fuel pump in the engine when it’s cold makes this type of sound and this is normal...? 6. Using the infotainment is very difficult, and screen menus are not intuitive at all. 7. Never know if AC is on or off, no indicator light or “old fashion” basic on/off switch. To check if AC is on or off you must go thru complicated 4 menu screens...unbelievable! AC compressor defaults to on, even when it's 10F outside. 8. Trip odometers switches are hidden on the left side behind steering wheel. Even when stopped it is hard to locate and re-set trip odometer. 9. The front passenger door needs heavy force to close. I oiled it and closing is a bit smoother. 10. On the passenger side the chrome window trim has about 6 dents which we discovered the next day after we purchased. It looks like someone who installed the trim in the factory did this damage. 11. Transmission is confusing sometimes and not sure what to do, hesitates when you give gas. When you add gas the throttle slowly responds and you ends up with one of two: rabbit jump, or turtle motion! 12. Automatic rear hatch closing or opening very, very slow.13. No beep signal when vehicle is locked from the key fob, you are never sure from the distance if vehicle is secured. 14. Tiny holes on the seats makes it easy for crumbs to get stuck in 15. Not even an option to order heated rear seats. Think, and make your own decision before heading to store with your 50,000.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

Probably my last Lexus

Longtime Lexus Owner, Dalton, GA, 01/19/2018
Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
8 of 8 people found this review helpful

Been a Lexus owner since 2003. This one measure up in so many ways, but the noise, drone, and vibration though the pedals, steering wheel and center console are terrible. Lexus tells me that's the nature of this model. My Chevy truck is a dream to drive compared to this one.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

noise in low speed

mike, Birmingham, AL, 02/10/2017
updated 02/21/2018
Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
23 of 26 people found this review helpful

this rx350 has been in shop three time in less than 6000 miles viberates or grinding noise mostly on take off . hesitates when you give gas.they donot have fix. lexus will not stay number one if this is what they putting out. six months later still has noise lexus has no fix. lexus factory men come down and drove my rx and said it was characteristic of the rx350. so if you buy one and it has drone noise you are on your own.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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