Used 2018 Land Rover Discovery Consumer Reviews
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We have a limited number of reviews for the 2018 Discovery, so we've included reviews for other years of the Discovery since its last redesign.
Poor technology and poor customer service
Hojoon Song, 01/14/2018
updated 07/16/2020
2017 Land Rover Discovery HSE Luxury Td6 4dr SUV 4WD (3.0L 6cyl Turbodiesel 8A)
44 of 50 people found this review helpful
My problem with land rover started from the beginning. This is my first land rover discovery and I loved the look and ride. However, poor knowledge of salesman, poor service department support and poor management of the local dealership as well as corporate office is the worst I have experienced in luxury brands. As much as the car cost, you expect the best customer service from luxury brands which I have experienced with other luxury brands. However, Land Rover’s very slow responses from locan and corporate headquarters to their inability to address the problem quickly is making me very frustrated. It has been four months since I bought the car and I still have not able to use the activity key. They are still telling me it is a software issue that has to be addressed from the corporate. My problem is that why did you sell the car and made it sounds like that you only have to set it up to work. Back and forth between the dealership and the lack of knowledge of what is going on is absurd with the company of this size. I am still waiting and no apologies and they are just asking me to wait. What about the unreliability of their phone app. You will be lucky to have their app working once in may be 50 attempts. You constantly gets poor connectivity alert to just not working app. They still have not addressed the issue. I believe this is a false advertisement in their part that they are selling cars that they are advertising as if the activity key of land rover is working but in reality it is not. How long does it take to fix this kind of an issue? How about their service department? It might have been my local dealership but the difficulty of getting in touch with the service managers to lack of reponse from the general manger when you contact them just amazes me. this will be my last Land Rover. I wanted to experience Land Rover and I do like their car but bad customer service is big part of purchasing a car for me, and it is not worthy it in the future. December 2018. I had this car for about a year now and had more issues then any other cars. Beginning of December, this car had leak from the front windshield that soaked the top of the interior and water through the inside of the car. When I took the car in, they knew the problem saying that landrover had problem with the front windshield and problem with the sealing. I was stunned because I didn't receive any notice from dealership or company. They kept the car because I cannot drive that car with leaking and soaked interior. It is not January 16th 2019, car is still at the dealership and dealership continue to have problem getting the windshield from landrover. They cannot even locate the windshield. I have the loaner but missing my car that has my XM radio and data is getting old. I just cannot believe they cannot even locate the windshield and also have no idea when it will be done. No phone call from the manager to apologize or explain the situation. Never getting landrover again. They don't have organization, service and reliability that is required for the supposedly luxury SUVs. I finally got rid of the discovery. Trade in value was worst that I ever had with any other car. I knew it was bad but no dealers wants to give any money for this car. Excuses....hard to find the comparable value, there are not many cars to compare, nobody wants used landrover right now... I thought the one of the selling point of landrover was that there are not that many. At the end, I was completely dis-satisfied with the landrover quality of the car but also the service of the company and dealership. I am not getting landrover in the future. I changed my car to BMW X7. Love the car. Love the dealership and service.
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2017 is a Lemon - Unfortunately
LandRoverOwner, 10/30/2018
2017 Land Rover Discovery SE 4dr SUV 4WD (3.0L 6cyl S/C 8A)
14 of 15 people found this review helpful
Purchased the 2017 Discovery with high hopes. Within a month the air conditioner stopped working. It was in service for over 40 days of the 6 months I’ve owned it. They replaced the AC, did everything they could yet it would not blow cold air. When temps are above 100 degrees with a baby in the back seat, it gets very concerning. Land Rover has emailed me they are purchasing the car back after I opened up a formal case and it taking 30 days of review, but are now taking their sweet time getting back to me with details on the repurchase (it’s been 2 weeks). Car looks great, but us surpringly small inside, has a rough ride, and has the unfixable issue with AC. Dealership was very nice to deal with.
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2018 Land Rover Discovery for sale near you
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- HSE 4dr SUVMSRP: $14,99935 mi away
- SE 4dr SUVMSRP: $14,69521 mi away
- HSE 4dr SUVMSRP: $15,495176 mi away
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Solid SUV option at the high end of the spectrum
Mike D , 12/13/2020
updated 01/19/2023
2017 Land Rover Discovery HSE Luxury Td6 4dr SUV 4WD (3.0L 6cyl Turbodiesel 8A)
8 of 8 people found this review helpful
Honestly, the Disco gets a bad rap sometimes because it is a Land Rover. The brand has had its issues over the decades, but this 5th generation seems to have it all figured out. Great family vehicle, impossibly amazing off road qualities that most people can’t even fathom how to use fully, and a high end interior that makes it feel luxurious. The sub luxury brands are all catching up (Toyota highlander, Hyundai Pallisade, Kia Telluride) but they are all trying to become what the Discovery IS. While the price can have some sticker shock and service costs can be high, that’s expected for a car in this segment (compare to BMW, Audi, Mercedes and it is quite reasonable) All in, it’s a reliable vehicle, does all the family stuff you need and is heads above the vehicles desperately trying to say “me too”! The HSE Luxury is my personal favorite, as everything other trim level just seems to be missing out on all the cool stuff you can actually pack in to this vehicle. Negative comments about the infotainment system are vastly over rated. I drove the Jaguar F-Type that comes equipped with the exact same system and found it easy to use and quite pretty from an aesthetic point of view. For those that don’t like the onboard system, it has Apple car play and android auto, although that somehow cheapens the experience in my eyes. I own the HSE Luxury TD6, and while the engine is a little more sluggish than the F Type cousin, it has kore than enough passing power and acceleration for a 7 seater SUV that does it all. Knowing that you “have to” drive it hard once in a while to burn out the engine is a nice perk - eliminating the guilt associated with having fun with a beautifully designed vehicle. You can fit full size adults comfortable in all 3 rows, and while the LR4 and pre ious owners miss the split tail gate the back “bench” thingy is just another cool thing for LR to throw in just in the name of staying true To it’s brand. It drives well for it’s size, but not like a sports car. If you want sport performance, go somewhere else. Asking this vehicle to handle tightly in corners is preposterous, as it does so much else! It is a smooth, comfortable ride, with a feeling that the vehicle wants to go off-road at the next opportunity! This is a vehicle that knows what it is, and gets a 5 star rating is doing exactly what it’s designed to. Love it. UPDATE: We’ve owned our Disco for 3 years now, and it’s the best vehicle we’ve ever owned. Looking at comparabale pricing and mid size SUV’s , we were open to everything out there including the Highlander, Palisade, And Telluride. At a decent trim level they were all 60k to 70k plus, and we found a 2 yr old disco for 50k. Something felt suspicious, and I was skeptical, but the more I researched the more I liked it. It’s off road performance is outstanding (just watch the videos on this thing) but the around town carrying kids to soccer practices type driving is superb. It’s not the fastest vehicle out there - and if you want a sport car in an SUV this isn’t the vehicle for you. It IS however, a sub luxury SUV that looks aggressive just sitting there in the parking lot, is unique enough to be recognizable, and has so many creature comforts to keep everyone in the vehicle happy (all 7 seats have bum warmers - an absolute perk in colder climates!). We can fit full size adults in all 7 seats (I’m 6’4 and fit in every seat) and while climbing into the back row does require a bit of agility, the space inside is remarkable for a mid size SUV.
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Just dont do it! Worst auto purchase I have done.
Chi Wally, 01/22/2020
updated 07/25/2022
2018 Land Rover Discovery HSE Luxury 4dr SUV 4WD (3.0L 6cyl S/C 8A)
21 of 24 people found this review helpful
Problem after problem. After at least 15 visits to the dealer my interior computer is still not working correctly. If it dose its slow, unresponsive and just down right antiquated. I feel like Im driving an outdated Iphone that is no longer supported. After 2 years Im trying to trade it in and the resale value is very low. Your better off spending your money on another option.
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Very disappointing
D jo, 01/01/2018
updated 08/16/2018
2017 Land Rover Discovery HSE 4dr SUV 4WD (3.0L 6cyl S/C 8A)
16 of 18 people found this review helpful
Previously I had owned 2010, 2012, 2013, I still have these vehicles. Waited 4 months for the 2017 Discovery. To tell you the truth I hate driving it....the stirring is very loose... can't be fixed....Also filling the gas was so frustrating. It would continually shut off the gas. It would shut off several times...took forever to fill the tank. Took almost a week to be fixed
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