MSRP Starting at
$30,090
Compare dealer price quotes
We have a limited number of reviews for the 2023 Sorento, so we've included reviews for other years of the Sorento since its last redesign.
2021 Sorento X line serious problems
JP, 05/25/2021
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
87 of 91 people found this review helpful
I only have 2200 miles and my blind spot monitoring system went out and 3 days or so later the transmission failed...wouldn't switch to second gear without redlining. Engine light and service message came on and now it's been sitting in the Kia dealership lot for weeks because they are so backed up...stay far away from the 2021 Sorento.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
My Kia Sorento S is a LEMON!!
Walterst, 07/12/2021
2021 Kia Sorento S 4dr SUV (2.5L 4cyl 8A)
68 of 71 people found this review helpful
Long story short…..DON’T BUY A KIA!!! I bought my brand new 2021 Kia Sorento S on May 1st. Not even a week after buying it, the brakes have been non stop squealing every time I brake. I took it in to have them look at it, the tech said he found nothing wrong with it, didn’t hear anything and lubed the brakes and they sent me on my way. Didn’t even get down the road and heard the same squealing as soon as I left the lot. I immediately called them back and was scheduled another week out. A different tech looked at it and said that my car had 2 defective leaking front brake calipers (on a brand new car). They scheduled to have it serviced and they were both supposedly “replaced” only to drive it the next day to hear squealing once again. I called to let them know about the issue and they couldn’t even get me in for another 2 weeks just to look at it again…..I brought it in, they now say the back brakes are overheating for some reason and they don’t know why. So they said they were going to replace the brake pads and rotors. Well, this morning I go to start my car up with push to start, it acted like it didn’t want to start and hesitated….I think to myself “maybe that was just a one time thing”. Well as I drop my son off at daycare and begin my drive to work through Delaware, I notice the transmission is not wanting to shift and will not go into 3rd gear. If it does, it will jerk really hard and then rev up again. I get further down the road and it is very slow to accelerate and will not let me go past 40mph. You better believe after all the issues with the brakes I DROVE THAT CAR BACK TO THE DEALERSHIP AND TOLD THEM TO KEEP IT! I already have a case open with Kia consumer affairs and I’m in the process of requesting a buyback. As a mother and work a full time job I do not have the time to keep bringing a new car in to be serviced every week! When you buy a new car, you expect to not have these very issues! I have tried to be very patient and understanding but at this point I am just frustrated!!! Will never buy another Kia.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Transmission Issue on X-Line
Cate, 06/13/2021
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
33 of 34 people found this review helpful
I was looking forward to this new model. Purchased the X-Line and enjoyed the car for a couple months. At 2700 miles (3 months of ownership) the transmission went out. Like others - the vehicle is on week 5 of sitting at the dealer waiting for parts to arrive so that the transmission can be fixed. Very disappointed.
2021 Sorento Issues
Walker C , 05/05/2021
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
88 of 94 people found this review helpful
I got my wife a brand new Sorento X-Line Prestige and in less than 2 months the entire transmission needed to be swapped. Now having issues with electronic system and stuck gears. Stay away this car is a lemon.
Needs new transmission at 6 months in .. LEMON LAW
Alex, 07/31/2021
2021 Kia Sorento SX 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
29 of 30 people found this review helpful
I traded in my Audi for the 2021 Kia Sorento SX in January of 2021. I was so impressed with this car when I first got it. Fast foward to July 5 2021, I turn my vehicle on to drive home and the check engine light comes on, at first I think maybe it is just a fluke...It was downpouring that night so I thought something might have triggered it. I go to drive and I notice as I am trying to accelerate my RPMs are going up but the speed is really not increasing, until it JOLTS me forward. I finally make it home and hope it was just a random event. The next day same thing happens, check engine light is on, notification comes up on my screen "possible transmission control issue" same thing happens, car is not accelerating, RPMs going up, and if I stop at a red light and the "auto on off" kicks in the car totally dies. When I am finally able to get into Kia the next day they tell me I need a new transmission.......a NEW TRANSMISSION on a brand new vehicle with only 5000 miles on it!!!!! It has now been sitting at the Kia dealership for 26 days and they have no ETA on when the new part will arrive. Stay far far away from this car!! It looks beautiful, but it is a lemon !!! I will be submitting paperwork for it to be taken in as a lemon law and get a refund to get something else, NOT A KIA !!!!!
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value