Used 2019 Jeep Wrangler Consumer Reviews
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I wish I could give this one star
Adam Greenberg, 08/15/2019
2019 Jeep Wrangler Sport S 2dr SUV 4WD (3.6L 6cyl 6M)
92 of 97 people found this review helpful
My soft top tore after 6 months. It developed a small tear right above a support bar for the top. When you look online this is a common problem, and yet Jeep denies its a defect and is trying to blame this damage from the consumer. The brand new jeep had less than 2,000 summer miami miles on it. Their customer service is absolutely atrocious
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Cylinder head failures
John, 09/02/2019
2019 Jeep Wrangler Sport 2dr SUV 4WD (3.6L 6cyl 6M)
83 of 88 people found this review helpful
'Check engine' light coming on. After investigating, discovered is caused by overheating of #2 cylinder valve seats causing cylinder head failure caused by design flaw in production. Chrysler issued a service bulletin for covering the fix which entails an almost complete tear down of the engine to replace the cylinder head which requires the vehicle to be in the shop for three days or more. No doubt the jeep will never run the same after a cylinder head replacement. Beware.
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2019 Jeep Wrangler for sale near you
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- Unlimited Sport S Convertible SUVMSRP: $18,49722 mi away
- Unlimited Sahara Convertible SUVMSRP: $20,901In-stock online
- Unlimited Sahara Convertible SUVMSRP: $26,980In-stock online
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2019 Jeep Wrangler JL, the Steering Story
Ranger, 05/28/2019
updated 02/13/2020
2019 Jeep Wrangler Sport S 2dr SUV 4WD (3.6L 6cyl 6M)
280 of 302 people found this review helpful
This review is for my brand new Jeep Wrangler JL 2-door hard top in ocean blue metallic color. This vehicle was built in April 2019. It is stock, with no mods or consumer-added equipment. I’m writing this review with 250 miles on the odometer. I’ve been driving Wranglers since 2002, and this is my third one after owning a Wrangler Sport X and a Wrangler Sahara, both 2-door configurations. The JL model was introduced in 2018 and replaces the JK model which has been discontinued. Taken as a whole, the JL is a more refined vehicle with a better ride and numerous improvements described on this and other websites. If it were not for one glaring fault, I would wholeheartedly recommend the 2019 Wrangler JL to anyone interested in owning one of these vehicles which are uniquely qualified for off-road use. They are over-priced, but you will not find many competitors that have the appearance of the Wrangler and its off-road capabilities. Unfortunately, however, the current manufacturer of Jeep vehicles, Fiat Chrysler Automobiles, has somehow managed to devise a steering system in the JL Wrangler which takes lots of the joy out of owning and driving it. From the first drive out of the dealer’s parking lot, I noticed that the steering of the new Wrangler had a vague and wandering feel totally different than my previous Jeeps or any other vehicle I have owned. On the interstate, the steering is downright frightening and requires two-handed control to keep it from wandering into adjacent lanes. I cannot relax and rely on my driving instincts while driving this vehicle; to do so will result in loss of control. I immediately began to investigate as to whether this was unique to my particular vehicle, or to a larger group. The salesman and service manager where I bought it professed ignorance about any such problem. However, a brief search on the internet revealed a plethora of complaints about the steering in the 2018 and 2019 Wrangler JL’s. The NHTSA has received over 500 complaints specifically addressing this issue with the JL’s. Internet forums specializing in Jeep Wranglers are awash with complaints and lengthy discussions about the terrible steering characteristics in the new Wrangler. And yet, there are some owners who have not experienced the flaw or have adapted to it, according to what I read on line. Even media-based reviewers have given this phenomenon scant notice. Of course, the manufacturer, as far as I can see, is somewhat mute about this issue and probably will not make it right until someone is killed or reviews such as this have a slowing effect on sales. My advice to anyone considering purchasing a new Wranger JL in any of its configurations would be to carefully test drive the exact one you may buy, both on a narrow two-lane road and on a highway where you can attain speeds over 55 mph. If your prospective new vehicle steers normally for you, go for it. However, if it feels strange, seems to want to wander, or feels like you’re driving in a wind storm, you may want to reconsider, because it will probably be a long time before FCA acknowledges the problem and fixes it. Update: After putting over 2000 miles on the JL which I reviewed several months ago (see above) I am updating my review. This may only apply to my vehicle and is not intended to negate the thousands of other JL owners' steering complaints. My new 2019 Wrangler JL Sport, when brand new, had terrible steering as I described above; however that situation has greatly improved without any intervention on my part. Now the Jeep's steering is almost what I would call normal, not quite as good as my 2016 Trailhawk, but so much improved that I now drive the vehicle without finding it necessary to concentrate on keeping the vehicle on track. The jeep is now actually fun to drive, as any Wrangler owner would hope to be the case. I must emphasize that this is not a case of my getting used to bad steering or developing new driving instincts to accommodate the original condition of the steering. Rather, it is a mechanical change brought about by use of the steering system. A couple things worth noting were that the steering on my Jeep was never loose with play, as noted by others. It always was responsive and would stay on track when I released the steering wheel. The problem was that it would not return to center track when the wheel was nudged and then released, as if there was no caster in the alignment. This required constant counter-correction for each correction made on the highway. It is likely that the joints in the steering system, being new and tight, were not allowing the inadequate caster and toe-in specs to overcome this tightness, thus requiring the constant driving adjustments. Now, with some limbering up, it almost steers normally. I hope others have experienced the same improvement.
2018 Jeep Sahara
Christopher Lewless, 10/28/2018
2019 Jeep Wrangler Unlimited Sahara 4dr SUV 4WD (3.6L 6cyl 6M)
83 of 92 people found this review helpful
I’ve always wanted a Sahara but spend a lot of time on expressways and take a bunch of calls from my car. The reviews I’ve read have held true...the new Sahara is really quiet on the expressway. The Bluetooth is fantastic. I opted For the 4 cylinder turbo engine and couldn’t be happier. The materials seem top notch. Switching from a Chrysler 300C has been an adjustment, but if you’re looking for a sweet daily driver SUV, the new Jeep is hard to beat.
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Steering problem with JL Wrangler
Disappointed JL Owner, 10/07/2019
2019 Jeep Wrangler Unlimited Rubicon 4dr SUV 4WD (3.6L 6cyl 6M)
67 of 74 people found this review helpful
I purchased my 2019 Jeep Wrangler Unlimited Rubicon about one week ago. As I write this review, my Rubicon has about 300 miles on it. I'd love to give the Jeep a 5-star review, because it's a fantastic machine. But the vehicle has a problem with the steering that keeps me from recommending the JL - a problem that, in my opinion, is a significant safety issue. I had a long drive home from the dealership where I purchased my new Rubicon, but it didn't take long to realize how hard it was to keep the vehicle in my lane. When driving at highway speed, particularly, it constantly wanders from one side of the lane to the other, to the point where I have to keep both hands on the wheel and make constant adjustments to stay in my lane. It's as if there's excessive play in the wheel. At first I thought maybe it's just a "Jeep thing." But this is my second Rubicon - my first being a 2013 2-Door JK - and it never behaved this way. In researching Jeep Wrangler JLs prior to my purchase, I somehow missed all the complaints and reports of steering issues with the new JLs. Had I seen this, I would at least have been a more informed buyer. It wasn't until I began looking into whether there is some sort of adjustment or fix for the problem that I became aware that many other JL owners have encountered this steering problem. To date, the NHTSA has logged 138 complaints for the 2019 Wrangler JL. 121 of these complaints are related to steering issues. That's 88%! For 2018 models, there are 654 steering complaints. That's 76% of the total 858 complaints. I bought this Jeep, in part, so that my wife and I would have a better vehicle for taking trips - to see parts of our great Nation that we haven't seen, and to get to places that you need a Jeep to get to. As it stands, I'm not sure if we'll use the Jeep for this purpose. Driving the JL on the highway - having to constantly keep both hands on the wheel and make frequent adjustments - is tiring. I do hope Jeep comes up with a fix for this so that we - and others - can fully enjoy what the new Jeep JLs have to offer.
Happy JLU Sport S
JLU Fan, 03/22/2020
2019 Jeep Wrangler Unlimited Sport S 4dr SUV 4WD (3.6L 6cyl 6M)
9 of 9 people found this review helpful
Previous vehicle was a Toyota Tacoma, which was great. But I have always wanted a Jeep. And my only regret is that I waited so long to get a Jeep. I wanted a 2-door, but I have a fam of 4...so i went with a JLU. Didn’t need the Rubicon extras, but i wanted more than the basics, so went with a Sport S. I love it. I got the “premium soft top,” which I highly recommend. I was concerned about noise...not an issue at all. I got cloth seats to save a buck. Wish I had gotten leather b/c of dog hair. I got the 3.6, 6 spd., and love it. I know there is a recall, but I haven’t had any of those issues. Also tested the 4cyl with 8-sp auto, which had more pep, but I wanted manual. I recommend tha largest screen w/ CarPlay, skip Sirius/XM, but get the alpine speaker upgrade. I don’t go rock crawling, but i do go off- payment...so regular Sport S is more than capable for my needs. I love my Jeep and highly recommend it. It isn’t your grandmother’s Cadillac or a Lexus SUV, so there’s going to be some noise. But it is a Jeep...and that’s what I wanted.
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Jeep - Customer Cares? Doubt It
Michelle, 06/03/2019
2019 Jeep Wrangler Unlimited Rubicon 4dr SUV 4WD (3.6L 6cyl 6M)
96 of 112 people found this review helpful
Don't expect any support when purchasing a 50k+ car. We ordered our perfect Jeep. Yes I said special ordered and waited and waited and finally it arrived. With a leaking Sky1 roof, pieces actually protruding thru the roof, paint damage down to bare metal, a Steering wheel that was already defective, and more scratches than I have seen on cars with 100k miles. So no way was I taking delivery of this. Dealer said no you should not we will order another one for you. Hmm - next day sorry we can't order a Mojito Sky1. Why - no idea system won't let us call Customer Cares. Jeep customer cares should be renamed a black hole of wasted time. They don't respond for two weeks - then tell us they ran out of Mojito paint really cause I can still order a regular Jeep in that color just not a Sky1? Oh we will check another 2 weeks and nothing to finally be told oh your dealer can order it and we are closing your complaint. Dealer still can't order it. Jeep cares well it might have only been available for an hour or maybe not at all we really don't know but nothing we can do. The biggest reason we ordered this was we wanted a Mojito Sky1 that was not available on any dealers lot near us. They send out a junk car and then tell us it is just our problem take it or leave it. Well we left it and now I am wondering if Jeep is even worth the effort.
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More Steering issues 2019 JLU 4 door
Nicolle, 03/10/2020
2019 Jeep Wrangler Unlimited Sport 4dr SUV 4WD (3.6L 6cyl 6M)
8 of 8 people found this review helpful
Issues keep repeating after being fixed. Carl Burger Dodge has been fantastic but are Baffled at trying to fix the problem. They drive the Jeep they feel the issue they try to fix it and it comes back. Between the steering, the death wobble the tires wearing , Intermediate transmission shifting issues, Loss of power when climbing a Hill and engine jerking or hesitation. I don't know what to do. I now have 17000 miles on my 2019 JLU and I've been having problems since 2000 miles. We have flashed the computer and reset it 4 times. I do feel it's a computer issue along with a frontend issue but because of all the problems I believe it's causing more internal problems. I would like to say for them to just give me a new Jeep but I also don't want to start from ground 0 . Other than that the Jeep is fun to drive this is my 1st brand new car and my dream car And now I'm just crushed. I cannot do any upgrades and everything is just sitting in my garage Staring back at me!
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2019 Jeep Wrangler Unlimited Sport S
TheJeepGuy, 07/08/2021
2019 Jeep Wrangler Unlimited Sport S 4dr SUV 4WD (3.6L 6cyl 6M)
6 of 6 people found this review helpful
Purchased a 19” Wrangler JL with the 2.0 turbo engine. I take very good care of my vehicles and within less than two years and only 20k miles here is a list of problems with my Jeep. 1- uconnect radio is junk! Blacks out and resets frequently, freezes when it wants until vehicle is shut on and off to turn back on, Bluetooth drops all the time. 2- Very scary steering issues (death wobble) when hitting any kind of bump in the road and a few close calls causing a crash in some scenarios. (Had a recall for steering dampener to take care of issue but still exist) 3- RUST!!? Frame weld have rust, I’ve counted over 30 different spots on my frame that have rust forming. The deal breaker for me is actually corrosion forming underneath the paint of my doors and hinges forming bubbles!? I live in SoCal WTH?! 4- Mystery engine misfire but no codes, engine idle is very rough periodically. It does this regardless of what fuel I use. 87-93 still misfires. This is very concerning as it’s very noticeable. Keep in mind I change my oil every 5k with full synthetic and maintains my vehicle per manufacture guide. 5- I paid over 40k for this Fiat/Chrysler Jeep Wrangler. I love this Jeep and the idea of the Jeep, I’ve always owned Jeep’s but the overall feel is just cheap along with the issues I’ve experienced already with only 20k miles on it I will be trading it in for a new Tacoma. I’m sorry but I really would not recommend buying a FCA vehicle. I foresee problems with the new JLs once they start to age in the next 5 to 10 years.
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Transfer case
Mike G., 11/06/2019
2019 Jeep Wrangler Sport 2dr SUV 4WD (3.6L 6cyl 6M)
6 of 6 people found this review helpful
Had new Wrangler outfitted to flat tow, cost about 4K. Transfer case cannot go into or out of neutral without excessive force. Took back to dealer. After four days and corporate getting involved we were told it needs new case. It will take at least three weeks, maybe. Mopar their provider does not have any or parts to make any. Are you kidding, this is a new Jeep 250 miles and can't tow.
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