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Used 2023 Jeep Grand Cherokee 4xe Consumer Reviews

2.5 out of 5 stars
27 reviews

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Pros
Cons
4 out of 5 stars

An underrated do everything plug-in

Jake, 11/02/2024
2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
4 of 4 people found this review helpful

A lot of one star reviews here but my experience has been much better. I have the 30th anniversary trim bought in 2023. I wanted a decent size SUV that could could run all my errands around town in EV mode but also haul my family of 4 to the coast or mountains with all of our gear. The electric motor and 25mi range are great for around town errands and school commutes. If I need more miles I have a level 2 home charger which tops it off in 2hrs or less. I go weeks without using any gas. The electric motor has enough power for around town stop and go. For longer highway trips the gas motor has adequate power with no range anxiety. If I ever need more acceleration the electric boost really scoots. The back seat and cargo storage are big enough for road trips. Also it has a full size spare which brings peace of mind for longer trips - most other EVs and plug ins don’t have ANY spare tire. The seats are comfortable, and ventilated which is a life saver in the summer. The radio is pretty good. Yes the car has flaws. The gas motor isn’t the smoothest. The hybrid system has a hard time in some situations. The gas gauge is inaccurate. The radio glitches and needs a reset every so often. The door pocket bottle holders are weirdly small. But overall these are minor annoyances. Other PHEV’s on the market have flaws of their own. Some too small, some too expensive, some give up storage space or spare tire for the battery. This one is a good balance, for me. The 4xe sticker price is a lot more than a base trim gas Grand Cherokee. But with Jeep rebates and federal EV lease credit I paid only about $3K more than a comparably equipped gas model. It was a LOT less than a BMW or Volvo plug in and still does everything I need. I have not had any issues with breakdowns or recalls. If that were to happen my opinion would change. But a year and 12K miles into it this car is doing great.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

2023 Jeep Grand Cherokee 4xe

Saswat, 04/21/2024
2023 Jeep Grand Cherokee 4xe Trailhawk 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
4 of 4 people found this review helpful

When I first saw it, it looked amazing. Since I had a cherokee trailhawk and was very pleased with it, we wanted to have another same, but this time a bigger one, the grand cherokee trailhawk with plugin hybrid. Was very happy while buying. But driving it for few weeks, I see/observed few annoyances, which makes you think if you made the right decision !! Pros : 1. Looks great. 2. Works fine for the battery mileage within the town. 3. Roomy and comfortable. 4. I really like the seat cooling, especially for summers when you back becomes very hot during summers. Cons : 1. I haven't yet seen the combined mileage yet as promised, not even close. I would consider the manual number of 470 miles is under ideal conditions. But I haven't seen the milege even close to 400. 2. There is so much outside noise into the car cabin while driving ! If you want to hear some slow music while driving, it has to be loud to hear it !! And the engine shift from electric to gas is absolutely not smooth !! You can hear it roar like I am climbing a big mountain even when I start from a stop sign or signal !! 3. There are 3 drive modes - a. Hybrid, b. Electric, c. Gas. While driving on freeway, when I switch to Gas mode to save and build electric mileage for later use, it still behaves in Hybrid mode utilizing any electric mileage as soon as it gets build. What are the modes there for then !! 4. The mileage range or Distance to Empty, what ever you call is quite scary. It just stays in a number, say 100 miles range and then suddenly decreases to 94 or 95, giving a very unrealistic range, which becomes quite unpredictable. Never seen such a thing in any other car or any of my previous cars. 5. For child car seat fixtures, there is no hook under the seats, which normally should be (and are in other cars). You would really need to buy new car seats for your child/children to be able to secure the car seat in the back row !! It so annoying and I am mad at myself that I did not see these details myself before and just assumed it ! 6. The feature to open your trunk door with waiving your leg, has worked only thrice - once when the salesman was giving the demo, once when I tried there itself and once after getting the car. Not sure, what's wrong with it, but may be something to do with the sensors after driving !! Clearly, a waste feature that is used for selling tactics. With more driving I amid find more annoying things, but did not expect this at all from Jeep !! It takes away the luxury experience from the car and makes you question your decision and makes me thing that will I ever go back to Jeep !!

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Jeep does not know hybrid.

Meri1, 03/16/2024
2023 Jeep Grand Cherokee 4xe Overland 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
11 of 14 people found this review helpful

I researched and actually liked everything about this car... until I got it. My 2023 Grand Cherokee 4xe Overland was purchased in Feb. 2024 with less than 1500 miles on it. It arrived with a warning on the dash that said "Electric Mode Temporarily Unavailable Fuel & Oil Refresh In Progress." I went to a Jeep forum and learned that I needed to highway drive to keep oil temp above 200 degrees for at least 20 minutes to complete refresh, which I did after it was fully charged. Unfortunately, before I got it home, my battery was down to zero, so I charged it again. The next morning, on a full charge, I drove IN HYBRID MODE to the nearest city, about 50 miles away, and my battery lost it's full charge before I did any errands. I continued to drive in hybrid mode, although I was only using gas until I went down hill for 7 miles on the way home, at which time the battery charged to less than 5% and was again at 0 when I got home. I called the dealership thinking the battery had gone bad after sitting too long without charge. When they looked at, the battery was perfect! I asked how that could be when it barely regenerates in hybrid mode, and they told me that is how this car works! Thankfully I was within my return window, and I returned it. If you buy this car, do so knowing that you will get 26 miles full electric OR less than 50 miles hybrid before you need to charge again or use all gas. Definitely not worth it - save your money and get the all-gas version. I hope I'm not too bitter to reconsider if Jeep ever changes their engine to fix this because I really liked everything else.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Egads! Wonder why value is plummeting?

Frequent Avis Renter, 11/30/2023
2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
15 of 20 people found this review helpful

I had the misfortune of renting one of these for a business trip from Denver to North Platte, Nov 2023. Cold morning (18F) starts the engine sounded like a bunch of ball bearings in a spin cycle and was sluggish. The only way to warm the interior was to have the front defroster on "max," setting; otherwise the HVAC puts out cool air. The engine will not run whilst idling, unless the defroster is as noted before. Hard to believe a vehicle this expensive would get crap real-world mileage (21.4 mpg, mostly highway) and not recharge the battery via regen braking or from the motor. Especially since the hotel did not have a charging station. The battery level never rose above 1%. The dashboard materials are cheap and marred by the slightest touch; uConnect is quirky. Sightlines are bad if one tries to park forward into a parking spot, resulting in kitty-waumpus parking. Some good: stereo quality, seat comfort, steering wheel feel, and bun warmers. Your money is better spent buying a Sequoia. Heck, even an Outlander. No wonder Jeep has 6 months inventory on hand.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Electric non-functional for six months every year

Fort Collins Colorado, 11/02/2023
2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
8 of 10 people found this review helpful

The EV doesn't work in Colorado's cold weather. The 2.0 liter has to lug around all that extra weight, all winter, until the weather warms up in the spring.

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