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2022 INFINITI QX50 Consumer Reviews

MSRP Starting at
$39,150

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Pros
    Cons
    1 out of 5 stars

    Worst vehicle & even worse service and support

    F, 05/02/2022
    SENSORY 4dr SUV AWD (2.0L 4cyl Turbo CVT)
    4 of 5 people found this review helpful

    Absolutely worst company to deal with. Leased a new 2021 QX50 Sensory edition. Tons of electrical issues from time changing, hands free phone buttons not working, crash sensors going off for no reason, inTouch would not work, Android auto wouldn't connect, navigationPOI would bring up results from Canada, (live in Texas) ect. So many trips to the service department and nothing could be done. Dealership said no one had issues like that must be a faulty car. Bought out the lease and talked us into leasing another QX50 Sensory but this time a 2022. 1 week after leased the map screen went black, the radio keeps going out, the safety alerts are going off. Same thing all over again. 4 months of this after 8 months of the same stuff with the 21. Infiniti Consumer Affairs was pointless and useless. Said their hands were tied because no codes showed up on multiple diagnostics. Which is not accurate. Their suggestion was to get a 2nd opinion from another infiniti dealership. Enter Sewell Infiniti. I explained all the issues they checked it out found codes and were directed by infiniti to completely replace the A/V unit (both center screens) in the car. They completed the change I picked it up on Saturday and on Sunday the map screen blacked out and Monday the radio went out again. Basically they can do nothing to fix their own cars and they basically could give a crap less. They have no interest in dealing with their customers or providing any reasonable options whatsoever. There were 6 other brand new 22 models in the service department waiting to have their A/V units replaced too. Completely insane! Just avoid this manufacturer period! These issues have been going on for at least 3+ years over various models and they clearly have no interest or intent to address them.

    Safety
    2 out of 5 stars
    Technology
    1 out of 5 stars
    Performance
    2 out of 5 stars
    Interior
    3 out of 5 stars
    Comfort
    3 out of 5 stars
    Reliability
    1 out of 5 stars
    Value
    1 out of 5 stars
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    5 out of 5 stars

    White Satin

    Marva & Terry, 06/06/2022
    LUXE 4dr SUV AWD (2.0L 4cyl Turbo CVT)
    1 of 1 people found this review helpful

    My lady loves the QX50 and so do I. She named it White Satin. We are not SUV people but we love the vehicle. Beautiful inside and out. They need to update information center. The dash is basally the same as the Q50 otherwise it a good lease. I must point out that we've had the vehicle for a week. So far no issues. Was surprise it comes with a 4 cylinder turbo engine. Don't really like the CVT transmission but its ok. I thought it would have a 6 cylinder engine but it has nice responsive speed with the turbo egnine. So far we love the QX50 Luke.

    Safety
    5 out of 5 stars
    Technology
    4 out of 5 stars
    Performance
    5 out of 5 stars
    Interior
    5 out of 5 stars
    Comfort
    5 out of 5 stars
    Reliability
    5 out of 5 stars
    Value
    5 out of 5 stars
    Report Abuse
    3 out of 5 stars

    There Are Much Better Alternatives

    TJ in Seattle, 07/20/2022
    SENSORY 4dr SUV AWD (2.0L 4cyl Turbo CVT)
    0 of 0 people found this review helpful

    My wife had a 2019 QX50 that was rear-ended and totaled, so we had to buy a new car. She would have been content to buy another QX50, but we ended up with a much better Audi Q5 for about the same price. The Pros and Cons in the Edmunds review of the QX50 sound right-on to me and were consistent from the 2019 to the 2022. The negatives that bother me most ....CVT engagement at low speed, loose steering, noisy acceleration, headrest tilted too far forward...all weighed against an otherwise very nice vehicle. Plus, the newer 2022 QX50 was actually a step backwards on its display technology....it may be a higher resolution display, but the graphics are just archaic and the map in particular is awful. The Audi is a much more refined vehicle on all fronts and was an easy choice.

    Safety
    5 out of 5 stars
    Technology
    4 out of 5 stars
    Performance
    3 out of 5 stars
    Interior
    4 out of 5 stars
    Comfort
    4 out of 5 stars
    Reliability
    5 out of 5 stars
    Value
    3 out of 5 stars
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