Used 2019 INFINITI QX50 Consumer Reviews
Used QX50 for sale
*** DO NOT BUY QX50 * 5,000 MILE ENGINE FAILURE **
Dundas, 09/11/2019
2019 INFINITI QX50 ESSENTIAL 4dr SUV (2.0L 4cyl Turbo CVT)
32 of 37 people found this review helpful
Bought a 2019 QX50 with 4,800 miles on it which was a loaner car. Had the car delivered to my work. Initially was very impressed with the interior design and overall feel of the car but it went to hell in a hand basket pretty quickly. Had the car delivered at work. Drove it home. Wife absolutely loved it. Drove it to work the next day. Leaving work that following day the car would not start. Mind you less than 5,000 miles on the car. Get it towed to Infiniti which is only 1 mile down the street from my office. They call me and tell me the started is fried and it will be replaced within 1 day. Not a big deal. I get a phone call the next day with the wonderful news that the starter did not fix the car and it needs an engine?!?!??!?!?! What?! Service advisor re-assures me this is not unusual for this engine as they are quite fussy with all the new variable compression technology that is part of it. He did explain that there were metal shavings inside the engine oil pan so something wore out. A replacement engine was going to be there the following week and all is covered under warranty. Service advisor calls me 2 days later stating Infiniti canceled the engine which was ordered and this repair would no longer be covered under warranty. The reason being? The previous owner of the vehicle had a starting issue at some point in the last 6 months and the car spent 2 months at the dealership (different state). This other stealership concluded per the technicians story on the repair order that the engine was likely submerged due to water they found in several electrical connectors. A few things here sound very fishy. Why would it have been at that dealership for 2 months? Also water in an electrical connector can likely be from many different sources (condensation, engine being washed, driving trough rain, etc). Also water in a connector does NOT automatically mean there is water inside the engine? What logic is being used there????? If you had a broken finger does that automatically mean you have bone cancer? Icing on the cake is that the service manager at my local Infiniti dealership is stating (I have proof) that she does not see any evidence of water in the engine. She also stated the engine failure is internal and has nothing to do with water in the engine. She also requested for Infiniti to send out a field technical specialist (an engineer) to her dealership and the engine would be disassembled for him to inspect it and determine cause of failure. According to the manager Infiniti declined to do this. The dealership then denied my request to tear the engine down (for which I would pay for) to proof the failure is caused by water. This would be impossible as the engine was running perfectly fine the day prior. I think they were well aware of this as they refused to tear the engine down even on my own dime. So there is no warranty coverage and I am on my own to get the engine replaced. The cost to replace the engine with a new one is approximately $20,000.00. A used engine is about half that. I have had the engine removed in the meantime and torn down. The failure was caused by tolerances that were too tight between the connecting rod bearings and connecting rod journals. There is evidence of the connecting rods becoming quite hot as the metal is discolored blue and purple. This is a defect from the factory and given the FACTS now that the engine failure has been CORRECTLY identified I am not surprised this engine has failed at less than 5,000 miles. The internal engine parts to repair this failure ARE NOT AVAILABLE. They may never be available as Infiniti has no intention of selling the internal engine parts. ONLY a complete engine assembly is available. THIS IS A COMPLETE PILE [non-permissible content removed]. I have a $40,000 paper weight. It needs a $20,000-$25,000 repair to get it running again. THEY ARE IN THE CUSTOMER SERVICE BUSINESS AND WITH THIS KIND OF CUSTOMER SERVICE THEY WILL NOT HAVE ANY CUSTOMERS.
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Great car but could be better
Larry T, 09/20/2018
updated 03/23/2021
2019 INFINITI QX50 ESSENTIAL 4dr SUV (2.0L 4cyl Turbo CVT)
32 of 37 people found this review helpful
Most reviewers comment on the tranny. I agree generally but do you really drive like Mario Andretti? Didn’t think so. the transverse CVT gives enormous cabin space when compared to a longitudinal arrangement. I would, however, do away with the fake shifts. Total waste. Same with the shift paddles. Again, am I driving like Mario or a middle aged suburbanite? instead they should spend the $ on something useful - like ventilated seats at the trim level I bought. I love this on my wife’s 2018 Lexus NX. Overall I think the car is great. Getting 31.8 mpg highway. Plenty of torque at every rpm level. Seats are great. Car is very quiet except on hard acceleration. As I previously owned a 2015 q50, I am used to the info/nav systems and generally consider them better than many. Sure apple play would be nice but I really don’t see it as a big issue. One negative is Infiniti Touch. Nothing but problems with setting it up. Still not working. Steering is crisp and responsive. I think they fixed the old issues with the fly by wire. Update-3/20: Engine is great. Very powerful. Tranny is not smooth unless you accelerate hard. Local driving is much less pleasant than highway driving. Just hard to get smooth acceleration at slower speeds. Stick with Lexus. I prefer my wife’s NX. Car has 25000 miles and the tires are shot and they were regularly rotated. Ridiculous. I’m returning at end of lease and buying my wife’s NX when her lease ends. She has 30000 miles and her tires look new.
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2019 INFINITI QX50 for sale near you
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- ESSENTIAL 4dr SUVMSRP: $17,9922 mi away
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Strange features marred an otherwise nice car
Mike, 12/04/2018
2019 INFINITI QX50 ESSENTIAL 4dr SUV AWD (2.0L 4cyl Turbo CVT)
31 of 36 people found this review helpful
After 1 week I was driving normally on highway and car, for no reason, goes into panic mode and brakes automatically. Luckily, no one was behind me or in front. Mileage is poor. Steering (drive by wire)is numb and disconnected. Turbo engine is nice, however the engine drone sounds like a dying animal. Otherwise interior and exterior is on point.
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Climate control not working
Ed, 04/03/2019
updated 10/03/2019
2019 INFINITI QX50 ESSENTIAL 4dr SUV (2.0L 4cyl Turbo CVT)
12 of 13 people found this review helpful
I have a 2019 QX50 Essential. Got it Nov been to dealer Harte Infiniti Hartford CT for service twice for temperature control issue. Basically with temp set at 62f cars interiors is 10 plus hotter. This is after driving more than 30 minutes. Have measured air coming out of passenger vents as high as 90f. If lower temp to 61f air coming out drops to ice cold recently measured 55f. Dealer says it is operating to Infiniti standards. Have tried it also with AC on and climate control on auto not much improvement. During summer cooling temp control was fine but as cooler outside temps came in Sept same heater control issue has reoccurred. It seems if outside temp is 60 or below the heater blows hot air when temp set at 62f
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Don't do it!
Janel G, 08/31/2019
2019 INFINITI QX50 LUXE 4dr SUV AWD (2.0L 4cyl Turbo CVT)
16 of 18 people found this review helpful
I parked the car in the garage when I brought it home, and the garage filled with an engine fume smell – that never went away as long as I had the car (drove about 5000 miles on it before I stopped driving it all together and parked it in the front yard). Eventually my family and I started having symptoms to the smell filling the garage and house (like allergies and sore throat). I began parking the car outside and had to make sure that the interior air flow button was on or the car would fill with the smell when driving. The MPG this car was supposed to get was a joke – it averaged 22 MPG, and I was at the gas pump constantly. The brakes were squishy, there was a delay in acceleration when I hit the gas; overall the car was a mess with this new engine they released for the 2019 Qx50. I asked the dealership to take a look, they stated they could not replicate the engine smell that was poisoning us. I asked to talk to the manager, they would not allow it – I did talk to the service Manager and he said he knew nothing about this issue (when I said I see other complaints about the same thing on-line form other people), but he said he would look into it. I never heard anything. I again asked to talk to a manager and was referred to Infiniti consumer affairs. I wrote a letter of complaint, talked to a person there and they did not care. They denied that they had knowledge of this issue as well. I took the car to a different dealership – as soon as I described they issue they said they ARE AWARE that the engine fume is an issue and they HAVE received a lot of complaints from other people, and Infiniti had sent a bulletin to dealerships letting them know it’s a known issue. I hired a lawyer and finally got a buy back on the car because it’s an obvious lemon.