Used 2019 INFINITI QX50 Consumer Reviews
Used QX50 for sale
See Edmunds pricing data
Has Your Car's Value Changed?
Used car values are constantly changing. Edmunds lets you track your vehicle's value over time so you can decide when to sell or trade in.
Locked in lease w/o car,NO PARTS AVAILABLE!!!!!!!!
Gary, 02/16/2019
2019 INFINITI QX50 ESSENTIAL 4dr SUV AWD (2.0L 4cyl Turbo CVT)
101 of 112 people found this review helpful
Infiniti released the new QX50 without sufficient back up parts. So far, I have paid $2,500 worth of car payments and $700 for car insurance for a car I don’t have, due to a passenger door not being available. On Oct 30, 2018, a deer jumped a guardrail into the side of my new car I’d had for just 2 months. I was told I’d have my car back by Nov 28, 2018. Fast forward 4 months, I’m still without my car and there is no eta when the parts will be available. This means 6+ months without a car I’m paying on! I opened a claim last month with Infiniti Consumer Affairs only for them to continue to apologize with no solution. They recommended I talk to Metro Infiniti in Monrovia where I purchased the car. Metro Infiniti says they can’t provide a courtesy car, nor do they have the authority to let me out of my lease. They said Consumer Affairs has the authority to manage my situation. Consumer Affairs then said Infiniti Finance has the authority to assist me. The Infiniti Finance supervisor, Keith, referred me back to Consumer Affairs. I spoke to Consumer Affairs supervisor “Will” (who refused to give me his last name or let me talk to another manager) who referred me back to Metro Infiniti. I have now left the general manager, Harris, 2 messages with no returned call. This is after leaving Sales Manager, Vincent 4 messages with no returned call. I work full time, have a family and wake up every morning wondering how I’m going to get to work, getting my child to day care, and doctors appointments. I have been incredibly patient but I’m at my wits’ end. This is not ok. I NEED OUT OF MY LEASE. There is no end in sight yet I have to continue to pay them monthly to spare my credit. If that’s not enough, here’s the back story on how we’ve been wronged from the beginning. From selling us a damaged car (cracked panorama roof panels), to wrongfully sending me to their collections department, twice. Would you believe when I overpaid, they sent me a refund check that was returned to them because they didn’t have my correct address, yet they still posted it against my account as though I had cashed it!? I’d imagine this is illegal! This put my account into delinquency for a check I never received! This is my 4th Infiniti and this is how they treat their loyal patrons! Someone was well aware of the cracked panels, because my husband found a razor blade on the roof as we were driving the car off the lot. It was dark so we didn’t see it until we got home and pulled in the garage under the light. They claim they had no idea and ended up replacing the panels. WE WOULD NEVER HAVE PURCHASED A DAMAGED CAR. They sent me to collections (the first time) because my bill was 18 days overdue, because Metro did not provide Infiniti Finance with my mailing address. I called them because I never received a bill. Two months later I was sent to collections the second time for the check I never received (it was returned to them) that they posted against my account. This has been a nightmare of an experience from beginning to now, still without a car. Please help hold them accountable! This is the craziest, most dishonorable situation I’ve ever experienced. Please help bring attention to this situation. It is not ok to keep me in a lease for a car they aren’t providing for me, with no end in sight! DO NOT BUY INFINITI!!!
- Performance
- Value
Great In Many Ways, But Misled In One Big One
T Johnson, 03/28/2019
updated 07/20/2022
2019 INFINITI QX50 ESSENTIAL 4dr SUV AWD (2.0L 4cyl Turbo CVT)
20 of 21 people found this review helpful
Update 2022: Our car was rear-ended and totaled, so we had to buy a new car. My wife would have been content to buy another QX50, but we ended up with a much better Audi Q5 for about the same price. The negatives of the QX50....CVT engagement at low speed, loose steering, noisy acceleration, headrest tilted too far forward...all weighed against an otherwise very nice vehicle. Plus, the newer 2022 QX50 was actually a step backwards on its display technology....it may be a higher resolution display, but the graphics are just archaic and the map in particular is awful. The Audi is a much more refined vehicle and was an easy choice. I have owned several Infiniti's over the years and consider myself a fan. The QX50 seems to get great reviews for its overall looks, and for its interior, and not so good for its handling (especially the CVT) and its entertainment system (supposedly dated, and no Apple or Android until 2020). Most of those negatives I disagree with. I enjoy driving it and only occasionally am I conscious of the CVT...it definitely moves right along, especially in Sport mode. And the entertainment & nav system is just fine....looks nice (yes, a high resolution display would be nicer), logical, easy, and it works. OK, I guess the Apple/Android systems might ease some functions, but they also bring some downside....like using up your phone's data plan. Overall, I'm happy with it, except for one major point: I feel misled about gas mileage. My experience is the same as reported by Consumer Reports...Infiniti and the EPA are overstating real world mpg by at least 15% as measured by the in-car system, and by over 20% if you calculate mpg on your own (using your real gallons of gas used and real miles covered.) Given all the touting of their innovation new engine, this is a real let down. Now, I have done some research on how the EPA (and CR) do there mileage tests, and other studies show the speed of my driving has a lot to do with my lower mileage. Apparently the QX50 is notably worse (lower mpg, more overstated) in this regard than its competitors, even with their less high tech engines.....but then their EPA estimates themselves are lower than those for the QX50, and their really world performance apparently isn't much different. I have to conclude that my mileage is apparently similar to that of competitors. Never the less, it is disappointing given the expectation that Infiniti has set. Given that, I have lowered my rating to only 4 stars for an otherwise very nice vehicle.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
2019 INFINITI QX50 for sale near you
3 of 45 listings
- ESSENTIAL 4dr SUVMSRP: $13,99023 mi away
- LUXE 4dr SUVMSRP: $24,998In-stock online
- LUXE 4dr SUVMSRP: $23,998In-stock online
See all 45 listings
Disapointed on lack of parts
Mauricio Alvarez, 12/06/2018
2019 INFINITI QX50 PURE 4dr SUV AWD (2.0L 4cyl Turbo CVT)
71 of 79 people found this review helpful
Im a very disapointed owner of a 2019 Infiniti QX 50. With just a few months of ownership, my wife was rear ended, and this was the beggining of a painful uphill battle. Infinity released a car for which they have NO PARTS AVAILABLE. The car has been in a shop waiting for parts for over 3 months now, and while we make payments on it every month, we are forced to drive a cheap rental instead. Multiple efforts to have Infinity intervene have been totally unsuccessful. I WOULD NEVER OWN AN INFINITY AGAIN
- Value
This model does not hold up to Infiniti’s standard
MrsKVL, 07/01/2019
updated 07/06/2021
2019 INFINITI QX50 ESSENTIAL 4dr SUV (2.0L 4cyl Turbo CVT)
16 of 17 people found this review helpful
Fuel fumes come into car and air conditioner goes out in high humidity Had to replace motor in lift gate twice
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Wow
Yeoj, 09/03/2018
2019 INFINITI QX50 ESSENTIAL 4dr SUV AWD (2.0L 4cyl Turbo CVT)
38 of 43 people found this review helpful
Was in the market for a small luxury SUV so we headed out to drive all the German and Japanese competition. Started with the X3, great car seats were a little tight for me and equipped drove the price/lease out of contenting. Next up MB GLC300 same as it was 3 years ago. No thanks. Audi Q5 does everything good but was not wowed in any way. On to the QX50 best overall when you include size, safety, technology, gas performance and lease payment. I found it odd that it was $100 cheaper in a lease than the German rivals that priced 10k less.
- Performance
- Interior
- Comfort
- Reliability
- Value