Used 2017 Hyundai Tucson SE Plus 4dr SUV (2.0L 4cyl 6A) Consumer Reviews
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Problems and poor customer service
Timothy Scully, Milton, VT, 06/01/2021
Hyundai Tucson SE Plus 4dr SUV (2.0L 4cyl 6A)
9 of 9 people found this review helpful
I had purchased a new 2017 Tucson because my 2011 Tucson’s engine failed. I was told that I had not maintained the oil and failure was my fault. In 2019 I received a recall on that car due to a faulty oil seal, so it really was not my fault. I had liked the car so purchased another in 2017 when this occurred. The 2017 was recently recalled due to a faulty abs relay so I brought it to the dealer for the repair. I was told by the dealer it also needed new rotors and brake pads which I later found out was not necessary at the time. After paying the $500 for the work I got into the car and the engine sounded horrible. The dealer told me I had brought it in that way which is a total lie because I drove it 53 miles to the dealer that morning because the dealer I had purchased the vehicle was out of business. I tried to drive it off the lot but the car now had no pickup, was making a grinding noise, and could not be driven. I had to leave the car for diagnosis- this was on April 9th. I was told the engine had failed but was never given specifics why and when I pressed them got various answers from uneven wearing on the pistons causing metal shavings, to the engine burning hot due to excessive oil burning. They said they would rebuild the engine at no cost. The rebuilt took until May 29th to complete due to lack of parts. The dealer told me they are having serious problem with that models engine and they can not keep up with demand for replacement parts. I called Hyundai Customer service and was given a case worker who never returned my calls or emails. I recommend not to purchase a Hyundai based on my experience with this company.
Love this SUV
Jack wilson, Indio, CA, 06/23/2017
Hyundai Tucson SE Plus 4dr SUV (2.0L 4cyl 6A)
8 of 8 people found this review helpful
I have had it a month and have 0 complaints. Handles great and rides smooth. The SE Plus gives you a ton of features for a small amount extra. Dual climate control and rear air is appreciated by all my passengers.
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Nice vehicle but beware of dual-clutch trans
Jason MokenaIL, Mokena, IL, 12/14/2018
Hyundai Tucson SE Plus 4dr SUV (2.0L 4cyl 6A)
11 of 14 people found this review helpful
I really like the vehicle, it definitely has much going for it for an entry-level small/mid size SUV's. It looks great and runs fairly well, reasonable cost as reasonable maintenance cost. Considering I almost was T-boned with my son in the vehicle which would have caused catastrophic injury, I do have one major issue with the vehicle. The vehicle comes with a dual-clutch transmission (DCT in Hyundai speak). If you are not familiar with DCT or CVT (Nissan speak), it's terrible. The vehicle for the first two miles feels EXTREMELY jumpy. You give it gas, it's like jump, jump, jump then moves. You could even give the vehicle gas and it stalls for few seconds (sometimes 2, sometimes 5 seconds). It does this on EVERY SINGLE COLD START. Not cold meaning weather temperature but EVERY SINGLE START when it hasn't been used in 12/hours, a couple days, etc). It does this when the weather is 90 degrees outside or 10 degrees outside. It remains jumpy for roughly 2/miles before it begins to run smoothly. I've had the vehicle in service twice with only 5100/miles on the vehicle. This time they said no error codes were produced and the vehicle is fine. Service tech said chalk it up to the DCT (transmission) as it's not for everyone. This is my third Hyundai purchase since 2014 and it's surely going to be my last. No wonder Hyundai sales are suffering in 2017/2018. Endless complaints are posted online regarding the Tucson and their COMPLETELY GARBAGE transmission. Do your research before buying this, do not buy it for looks and appearance alone as I had done. I typically do not leave reviews like this online but seeing I was nearly decapitated before my vehicle started jumping and failed to complete a turn in a timely manner, I had no choice but to leave this review. It just might save someone's life out there. Buyer beware.
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acceleration
john right, Albany, NY, 08/11/2018
Hyundai Tucson SE Plus 4dr SUV (2.0L 4cyl 6A)
6 of 9 people found this review helpful
worse crossover I have ever owned! I traded it in within the same year I purchased it 2017. I literally had to wait to make sure both lanes were clear before entering traffic my gas peddle hit the floor with no acceleration what so ever! I owned a Tuscan plus AWD 2017 the engine is a 2.0L and a 7 speed transmission which is terrible!
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Reliable but Cheap
KBrooks, Laramie, WY, 07/16/2018
Hyundai Tucson SE Plus 4dr SUV (2.0L 4cyl 6A)
1 of 1 people found this review helpful
The car functions are pretty reliable, but recently the paint has started to peel off leaving silver spots all over my car. I don't know if this is from thin crappy paint or not, but it isn't even a year old yet and has worse paint than my 2008 Saturn Vue. Getting the car looked at tomorrow by the dealer.
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