2011 Hyundai Equus: Service Experience, Part 1
June 30, 2011
Scott reminded us last week that our 2011 Hyundai Equus doesn't have a warning light for scheduled maintenance. So we know it's time for service. And Caroline outlined the Hyundai "At Your Service" maintenance program awhile back. So we know that we don't even need to step foot in the dealership to have the service completed.
But so far, the process of scheduling an appointment isn't as easy as the advertisements suggest.
According to the ad, we can download the Equus Owner Experience App to our Equus iPad, use it to find our nearest authorized Equus dealer and schedule an appointment with our fingertips. Not quite. Here is a quick screen-by-screen tour of the process:
The dealer locator worked fine once the app recognized our position. Tap the dealer of choice and its information displays at the top of the screen. Just hit "schedule an appointment."
From there it takes you through the standardized scheduling protocol. We chose LAX Hyundai, our nearest dealership, first.
Add in the appointment details.
It is nice that the Hyundai recommended service items are made clear before the appointment is even scheduled. Hard to upsell extra maintenance if the information is right in front of you.
Note the transportation prompt. At Your Service offers a valet service and free loaner vehicle. So we tried to change "dropoff."
But under the 'dropoff" menu there isn't an option for pick up from your location. Maybe it was just this dealership, we thought. So we tried another one.
At Southbay Hyundai the app didn't offer the Equus as a selection on its options list. So we couldn't even get to the scheduling prompts.
Nope, nowhere to be found. Good to know we can schedule an appointment for our XG, though.
So after fooling around with the app for 20-30 minutes we were back where we started. The car is still due for service and we still don't have an appointment. Looks like we'll have to go old school and pick up the phone.
Mike Schmidt, Vehicle Testing Manager @ 8,345 miles