Used 2016 Honda Pilot Consumer Reviews
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1st 24 Hours/240 Miles
SBoyd, 03/05/2016
2016 Honda Pilot LX 4dr SUV (3.5L 6cyl 6A)
6 of 6 people found this review helpful
I am a car snob. I prefer to have a loaded SUV that keeps up with the Jones's, but last night I purchased a base LX Pilot to be practical. No leather, no sunroof, no CD, and no XM...oh me! Husband was pleased with my decision to purchase a lesser expensive car than my last four over the past 20 months, God love him! The last car was his choice, GMC Acadia SLT with everything imaginable. Great "entertainment" but awful gas mileage and absolutely no reliability (in my eyes) as I don't like being on side of the road in a 47k vehicle! Anyway, we got rid of it and I started looking for practical car for my 100 mile days. After researching the 2016 Pilot, I was excited but then I couldn't commit because I wanted a more luxurious interior. I drove everything "nice" but couldn't get the Pilot out of my head. The Pilot made sense. After losing so much $ on the past two cars, I worked a deal on a base model and drove away with my new Pilot last night. Since driving off the lot last night, I have put about 130 highway miles and 70 city miles on the Pilot. So far I've used about 1/4 a tank of gas! I have grown to love the simplicity of the radio/Bluetooth/iPod/Heating and AC system as it's nice to be able to drive and touch buttons without having to read a screen or select 70 things! The seats are crazy comfortable! I didn't miss seat warmers today because the cloth is like a nice cozy blanket instead of freezing leather. The armrest, well I hated it until today when I was in and out of the car 100 times! I realized I'm not slumped over on the center console and I was much more comfortable! The cargo tray is my favorite, nothing sliding in the cargo area is amazing! My only two issues today, no sunroof and the sunglasses holder is too small for my big ole sunglasses! So for anyone who wants a solid, comfortable SUV...give it a chance, glad I did!
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Serious transmission trouble.
Ed Kolb, 04/29/2017
2016 Honda Pilot Elite 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
6 of 6 people found this review helpful
Our family purchased a 2016 Honda Pilot Elite based on Honda's good reputation and experience we've had with other Honda vehicles. Unfortunately the 2016 Honda Pilot Elite, which comes with the 9 speed transmission, has serious transmission problems . We travel a lot and after owning the vehicle for 1 1/2 years already have 69 thousand miles on our Honda Pilot Elite. Problems with the transmission started at 53 thousand miles while driving on the highway at which time the vehicle's transmission went out unable to shift out of the gear it was in. Multiple display warning lights came on causing us to drop the car off at a Honda dealership out of town while on vacation. The dealership recognized the transmission issue which reset itself after the car was parked in their shop for several hours. Diagnostic testing failed to reveal any defects. After picking up our vehicle which appeared to be functioning normally, the same problems started againg at 69 thousand miles. After bringing our vehicle in to the local Honda dealership additional tests were done. The transmission problem was again recognized by the Honda Service department, however no diagnosis was able to be made after updating software, changing transmission fluid and consulting directly with Honda Corporate. We were lead to deal with Honda Corporate regarding our transmission issue as the vehicle's transmission was now no longer under warranty (ending at 60 thousand miles). Although the initial transmission issue occurred at 53 thousand miles Honda has refused to cover the cost of our transmission. The customer service at Honda Corporate was not what we expected from a reputable company such as Honda. Our Honda has been in the shop for 1 1/2 weeks now without having any work done on it since Honda will not agree to cover our transmission problem. Since the Honda dealership was unable to diagnose the transmission problem while under warranty, they felt justified in passing the bill to us, the Honda customer. We followed the Honda maintenance schedule and brought the vehicle in when the service lights presented themselves on our display. It is apparently recommended that the Honda Pilot undergo transmission fluid changes every 30 thousand miles costing approximately $250 each service. Our Honda Pilot was at the Honda dealership at 32K and 45K miles and thereafter, it was never recommended to us to change the transmission fluid. Honda Corporate appeared to use this information against us to hold us responsible to pay for the failed transmission. A district manager from Honda made a decision that we'd be responsible for $750 of the repair while Honda would cover the rest of the $6200 transmission. Although better than paying for a new transmission, this problem occurred while under warranty and Honda is not living up to their promise or reputation. The district manager who is responsible for deciding how much the Honda customer is responsible for paying apparently will not speak directly to the Honda customer, interesting to us. We have already incurred the cost of a rental car while on vacation due to this problem and will be without our Honda Pilot for at least 2 1/2 weeks for the transmission repair not including the number of hours dealing with various customer service representatives getting to the point we are at now waiting for our transmission repair. We are disappointed with Honda's handling of our transmission problem which will inevitably affect many more Honda owners in the future as most drivers of these vehicles have yet to place as many miles on the 2016 Honda Pilot as we have.
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2016 Honda Pilot for sale near you
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- Touring 4dr SUV w/Navigation and Rear Entertainment SystemMSRP: $16,388In-stock online
- LX 4dr SUVMSRP: $12,300In-stock online
- EX-L 4dr SUVMSRP: $12,600In-stock online
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Great Car
Honda Owner, 04/05/2016
updated 10/11/2016
2016 Honda Pilot EX-L 4dr SUV (3.5L 6cyl 6A)
6 of 6 people found this review helpful
After 8 months the SUV is the best thing that could have happened to us. We had some problems with the tail gate but once it was fixed it has been perfect. Its big and spacious for my family of four and has so much space in the trunk for anything I could throw in it. Something my BMW X3 could never hold. Drives well with good pickup. The "infotainment system" needs work and I wish they didn't get rid of a physical volume knob. MPG is 21-22 with mostly highway driving.
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2016 Pilot has exceeded our expectations
Pete Rubinas, 05/29/2016
2016 Honda Pilot Elite 4dr SUV AWD w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
6 of 6 people found this review helpful
I took my time purchasing the new Pilot because of the questionable reviews early on, particularly around the transmission, entertainment system technology, and fit/finish. We have been very pleased with the vehicle overall. I took the car for a lengthy test drive to ensure that I was comfortable with the transmission. While it has a slight lag from a full stop while in Economy mode, I don't feel that is excessive, perhaps because I've owned other fuel efficient vehicles that don't provide immediate acceleration. It does accelerate just fine once it does take off. And I have not experienced any of the gear-searching that early reviewers mentioned. The active safety technology is pretty incredible, particularly for longer highway trips. Auto high-beam headlights, auto wipers, blind spot information system, and adaptive cruise control/lane-keep assist system all make the driving experience almost effortless. Problems with fit and finish from early on appear to have been addressed, as our vehicle has no such issues. The only thing that does feel somewhat unrefined is the Auto Engine Off idle stop functionality, which can be turned off, albeit impermanently. If it is particularly hot or cold, you will likely want to turn off the Econ mode to maximize heating or cooling from the HVAC system. And I still prefer Google Maps on my phone to the Nav system. All in all, we are very happy with our purchase.
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FM RADIO fades in and out constantly!
B DUNN, 03/12/2016
2016 Honda Pilot EX-L 4dr SUV (3.5L 6cyl 6A)
6 of 6 people found this review helpful
First off I was told Android auto would work with the 2016 Honda pilot which was not true and secondly the FM radio fades in and out constantly no matter what frequency that you have it on. Its no reception issue. Its not the speed value control. I have taking back to the dealer twice and they cant do anything until Honda Corporation figure it out?
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