Used 2023 GMC Canyon Consumer Reviews

More about the 2023 Canyon

3.5

23 reviews

Write a vehicle review

Shop Canyon 2023 for sale

Used Canyon for sale

$35,998 - $48,998

21 listings

See All for Sale

Canyon trim:

Filter by:

See Edmunds pricing data

Has Your Car's Value Changed?

Used car values are constantly changing. Edmunds lets you track your vehicle's value over time so you can decide when to sell or trade in.

See pricing history

Reliability too dependent on Infotainment System

wcoastpi, 10/02/2023

updated 04/08/2025

2023 GMC Canyon Denali 4dr Crew Cab 4WD SB (2.7L 4cyl Turbo 8A)

69 of 70 people found this review helpful

At first sight, the new Canyons are slick & beautiful. Interior design is updated & eye catching. I purchased the Denali 4 wheel drive, 2.7L 4 cylinder turbo charged 310HP high output engine with 430lbs torque, 20" mags, a 2" factory lift, spray in bed liner, Sunroof, heated/ cooled leather seats, updated radio system (infotainment system) 11" screen, included side steps, etc. The engine output is great, good p/u & power. Surprisingly strong for a 4 cylinder engine. But I wonder if GM overthought or prematurely relied on 'too much too soon' on the reliability of the placing all your controls in the infotainment screen. Almost everything you do within the vehicle is controlled at the infotainment or radio screen. Your headlights, fog lights, HUD, radio, cameras, system checks, trip meters, system over the air updates, etc. Ok, what's wrong with the system. After driving the vehicle for a few days, the infotainment system went black while driving. So no control over the radio, or some vital parts of the system which runs the vehicle. No access to my headlight controls (safety issue). It was near the beginning of early evening. But fortunately, I had set the headlights on automatic. So even though it got dark, the automatic headlights kicked on. So if I had the lights set on manual, no lights. I would have been stuck somewhere on the side of the road. Luckily, later I was able to go onto the forums and find reset solutions for this problem. But the problems vary and the reset solutions don't always work. I have only owned the Denali for 2 1/2 weeks and had 3 (to date) infotainment glitches that are quite concerning. 1. black screen 2. frozen screen (in app mode) 3. flickering screen which also caused the instrument cluster to go from bright to dim and back several times. But over the last week, nothing has happened, The vehicle is running fine with no safety issues. But one never knows when the glitches will start up again. The vehicle will be serviced in a few days for a complete system check. According to the forums, this seems to be a problem for both Chevy Colorado's as well as GMC Canyons. Note: there are no switches on the dash for turning on your headlights. The infotainment system screen is where most of your controls are located. Until this problem is fixed for all, you are relying on reset procedures which eventually will work until the next incident. But what happens when it just goes dead. We aren't even talking about the early buyers who were victims of dead batteries that were drained by a computer glitch in Detroit that was pinging the vehicles for software updates when there were no updates. Kept the vehicle systems on until their batteries went dead. Supposedly has been addressed & fixed. I haven't experienced that, but worries me that it could happen again or who knows if an outsider hacked the system which caused the glitch. Even GM doesn't know how it happened. This could be a great vehicle for those looking to downsize from a big truck, but there is way too much that relies on the electronic brain put into this vehicle. Check the GM forums to see if these problems are prevalent in their other lines of vehicles. *Update: While driving on the freeway, (2:30am - luckily no traffic) infotainment system goes out, shutting off my headlights. No way to get them back on, I was close by an off-ramp and was able to exit with no incident. I had to pull over and shut down the system. Fortunately the reset procedure worked and I was on my way again. Could have been a very dangerous situation if any traffic was present. The latest glitch involved excessive wind noise coming from the front windshield. Apparently, the noise is coming from the top corners of the windshield.and is prevalent when you are on the freeway at speeds over 50mph. Dealer would not help unless they can duplicate the problem. Although they told me to tape off the corners of the windshield to see if that stopped the noise. Well that tells me they are aware of the problem, but won't address it? Well, taping off the corners did stop the problem which GM has to replace the entire windshield and molding, but won't do it until they have time to go on the freeway and duplicate the problem. Wasn't getting any help with this. The another problem showed up. Two large rubber pads or grommets that cushion the hood near the windshield will start flapping loudly with excessive noise when you are driving into the wind on the freeway at speeds in excess of 65mph. And again, dealer is no help. All of these problems are on the GNC Canyon forum. After 6 months of ownership, I got tired of all this and decided I had enough and traded the Canyon in at a minimal loss. No more GM vehicles in my future. By the way, I had an extended warranty and it was pretty tough getting my refund. I had to contact GMC several times to report the dealer. They had my refund in hand for over a month. It took GMC corp to push them to get the refund issued.

Safety: 2 out of 5 stars

Technology: 3 out of 5 stars

Performance: 4 out of 5 stars

Interior: 4 out of 5 stars

Comfort: 3 out of 5 stars

Reliability: 2 out of 5 stars

Value: 3 out of 5 stars

Used 2023 GMC Canyon Consumer Reviews

Related Used 2023 GMC Canyon info

Popular new car reviews and ratings

Other models to consider

Latest Updates On New Cars

Other models

Join Edmunds